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  1. Triggers do not work on mobile or tablets, but do work perfect on Desktop

    Triggers do not work on Mobile or tablets, but they do work perfect on Desktop. Do you know this?

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. App for Wix App Market

    My suggestion is to add an app for the wix app market.

    Then there are no bugs anymore and
    because now, the widget is hidden on mobile phones.
    There isn't any possibility to show it on mobile phones because of html.

    31 votes
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    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow different Slack channels to be notified depending on department selection.

    I want to notify different slack channels i.e. sales if a customer has a sales enquiry or support if it's a support enquiry. Right now we can't pull the department type to Zapier even just to let them all see it so the appropriate person can respond.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Display widget based on user type

    It would be useful if we could disable the widget for specific user types within WordPress.

    IE: Disable widget for admins.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. see the email attribute onChatStarted

    I need to see the email attribute onChatStarted to find in my DB more info of this user and show in the screen.
    It's Possible?

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. please consider supporting screen-share (for agents) on the most commonly used browsers, Chrome (and ideally Firefox too)

    As of July 2019, ~48% of web visitors use Chrome, 31% Safari, 12% Firefox, 6% IE, and <3% Edge. For ease of interaction with our customers and the use of the screen-share we request support for the top 3 (Chrome, Safari and Firefox) instead of the bottom 2.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Feature chat is not align don’t look good is to large

    Feature in mobile to chat is not align don’t look good and profesional you need to do small for mobile feature

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. vpn chat block need to arrive, come with vpn and engage in chat

    vpn chat block need to arrive, come with vpn and engage in chat

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make it so I can share the saved information of IP's on different logins, as well as extending the amount of aliases we can have

    a way to store the saved IP on one onto the other accounts? so they all share the same info we put into them? If we edit a name or something for a paticular IP

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. Deliver offline messages in a table/csv

    Export offline messages to a CSV or similar database format. This would help intergrate Tawk.to enquiries into a company's Customer Relationship Management software, and be able to review all offline messages per date, and work through them.

    Currently they are delivered in the below format (by email)
    Offline message sent by XXX
    Offline message sent on Sunday, February 17, 2019, at 21:00
    (GMT+0)
    DOMAIN
    Submitted Form
    User Message:

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hootsuite integration

    Hootsuite is the most widely used platform for managing social media. 16M+ users. Trusted by 800+ of the Fortune 1000. 175+ countries, used in every country in the world. 2M+ app installs, The biggest ecosystem with 150+ apps.

    Currently nobody provides website chat solutions integrated with Hootsuite. This seems like a great opportunity for Tawk.

    We, we'd just like to keep our customer engagement specialists happy - and they prefer a single dashboard.

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. have an option to integrate with MailChimp

    This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.

    307 votes
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    68 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Google Dialogflow integration

    Google Dialogflow integration gives a chat by AI

    105 votes
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    11 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. salve vorrei poter personalizzare la posizione del logo della chat secondo le mie esigenze

    salve vorrei poter personalizzare la posizione del logo della chat secondo le mie esigenze

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  15. Have the ability to disable agent alias avatars

    It would be nice to be able to turn off alias avatars so that no image will be displayed beside an agents name.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Shopify Location Support

    Currently your app doesn't support Shopify locations, which means if I use locations Shopify makes me uninstall your app. I don't think your app has anything to do with locations, so it may be as simple as telling Shopify that your app does support it?

    Shopify locations allows sellers to have multiple shipping locations, such as our warehouse and Amazon FBA. So it really has nothing to do with chat.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Expand the API to get the status of an agent's profile page

    Similar to the getStatus() function, but for the agent's profile page.It would be great to show an online status next to an agent on a different webpage.

    7 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Automatic visitor autentication using Facebook

    I would be great to have visitors automatically authenticated if they are logged on Facebook. Please note that Facebook itself released a free chat plugin as well: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin

    7 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. allow integration with mautic

    Mautic is an open source marketing automation platform. Since tawk.to is a great place to capture leads and measure visitor movement, it would make sense that at least the information captured can be managed by mautic for further followup. Also the stats like engagement length, idle time, etc could be funneled to mautic as well.

    https://www.mautic.org/

    68 votes
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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. Integrate Facebook Messenger, Whatsapp, Telegram and more

    This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

    895 votes
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    planned  ·  83 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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