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  1. Possibility for no filelds to be filled in the tawk.to box

    Hello. I´m using tawk.to in my web site. I´d like not to allow the visitor to write anything in messages in the tawk.to box. When we are offline or absent I´d like only to let a text in the chat box saying to the client to click on the "CONTATO" button in the site menu. It woul be a box with only a text, and no fields to be filled - I already have it in my page.Is it possible ? Thanks

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. fix tawk.to for the blogger dynamic view template. it doesn't show

    fix tawk.to for the blogger dynamic view template. it doesn't show

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make minimize only option for chat until real chat begins

    I have an automatic hello trigger set up, and then visitor who aren't interested have to hit the x button and then "end chat". They could also hit the minimize button but most wont. Until an actual conversation starts can there be no end button but only a minimize? That way it will only take them one click to make the chat window small again.

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Order History

    Ordering the History. Order by Messages, Visitor (for returning visitors), Time, Duration and Rating.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Disable offline form on mobile devices. Add such option

    Choose the visibility of offline form on mobile devices

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Software App for Mac OS 10.8.5

    You only support 10.9. We need 10.8.5 MacOS

    7 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Dutch Version

    Dutch version of Tawk.to

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Flood protection

    Hello, Would be nice add a flood protection for idiots which try to crash our live chats.
    A protection like a delay on messages if someone send for example more than 10 message/second

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Creating alias accounts which should be reusable by the other chat users.

    If I create some alias acounts I use for replying in the official name of someone in the company (with title, foto) I would like to use those alias entries for all other chat admins as well.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. A backup system !

    I've been hacked, the support agent didn't help me.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Disable agents aliases, to prevent from changing their name

    I have a big problem.
    I'm the admin (name Chris)
    I have 3 agents (name Test1, Test2, Test3)

    An agent join in the chat to help users with problems.
    The agent is tricky go before (or after joining the chat) -> to Profile->Aliases and rename his name Test1 to Chris.

    Now he looks like for my visitors as Chris -> the admin. But he only changed the name. He has agent privilegy but no one of my users can see this right.

    That is a BIG Problem for me, because its like steeling the identy."

    I really hope you can…

    10 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. offer image sharing options that are more robust

    offer image clipboard pasting integration, so if im taking a screenshot with snipping tool or other means, i dont have to save a unique file each time then upload to the chat.

    Or some sort of desktop integration (i know this is a bit more in depth development wise - maybe some sort of integration of google hangouts?)

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Visitor vs non-visitor

    Visitors see only offline message form and members see the live chat option

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mary,

    Thank you for the idea.
    This seems like a good feature but it would be limited to only few platforms like Wordpress, WooCommerce, Magento etc. but we will not be able to do it for every platform out there.

    We’ll see what we can do though.

  16. Would be good to set a bubble "%agentName: Hello, how can I help you"

    Would be good to set a bubble "%agentName: Hello, how can I help you" when agent is pressing join button without customer asking for chat. Now it's just title with nickname of agent and it's quite misunderstood.

    4 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Open chat between agents without the need to open the application window (Windows App)

    In the application for windows, open chat between agents without the need to open the application window, keeping minimized.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow for the ability to "SHUT-OFF" print functionality

    There would be a setting to shut off the print functionality on the end-user side just in case you didn't want to allow it to be so easy for them to print or copy the conversation

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Manual ONLINE/OFFLINE Switch

    Sometimes an agent is connected on hours thar are not the Scheduled hours. It would be good to be able to manually turn status to ONLINE or OFFLINE.

    11 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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