Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. when creating an agent, select department they will be in.

    When creating an new agent, there should be a way to add them to a department.

    Currently when creating a new agent, one then has to separately go into manage departments and manually add that agent to the department.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have a way for an agent to see other agents by group

    There is no way for agents to find other agents based on the groups they are in. So the 'agent chat' should have a feature to allow agents to search for and 'transfer' chats to other agents by groups.

    If there are 10 total agents, 8 in 'general support' and 2 in 'tech support' and they are all online and a general support wants to know which of the other 9 agents are in 'tech support' he currently would have to start an agent chat with all other agents to find one. Where he should be able to group/search/filter other…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Scheduler setting on mobile app

    Please add a scheduler setting on mobile app so it will be easy to change setting while not around PC.

    13 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    started  ·  2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  4. Minimize the chat widget when the user press ESCAPE key.

    we have to click on the minimize button to minimize the chat window,
    its very non - user-friendly.
    I would like an esc-key or any other combination of keys which would minimize the chat window.
    If you could use combination of keys then we may have an option to close the widget too.
    Thank You.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Create history for agent to agent chats within a department for supervisory review.

    I am unable to find a history for agent to agent chat within a department. I would like to be able to review agent to agent chats as needed in a supervisory capacity or for HR needs.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Emailed chat transcript should use full domain name, or be admin-settable

    Emailed transcript has subject "Chat transcript on <example.com>..." and email body starts, 'Chat on <example.com>".

    Problem where we use tawk, multi-tenant systems, where different subdomains distinguish different clients (abc.example.com, xyz.example.com, etc.) We use different site-id for each, so tawk can distinguish.

    Either, have transcript use full domain ("Chat on abc.example.com"), or provide a site-level configuration "display name", and use "Chat on ABC Corp."

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. If customer doesn't reply in (amount) mins. Auto Trigger are we still connected message

    as title says ! ;) Hope tawk.to integrate that in the future ! ASAP ! :) really useful future.

    12 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Would like to have the option to set chats to roll to the next available agent. Thank you.

    If one agent is currently chatting they would not receive notification of an incoming chat. The chat would role to the next available agent.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add the ability to see the busiest days and times within a date range so we can adjust our staffing needs better.

    As we are a growing business, we support by only email and live chat, so we need to ensure that we have our staffing needs covered for the busiest times and days. Adding that reporting layer of being able to see those busiest times/days within a given date range will help us determine our staffing needs for our clients. Thanks.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. plugin for chrome

    Is it possible to make an plugin like WhatsApp-web for Tawk.to?
    i have more then one website, and it will make my live easier.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Notification tooltip for custom button

    Like there is a feature already there to change custom like text based on status from this link https://www.tawk.to/knowledgebase/advanced-features/using-a-text-link-or-button-to-open-the-chat-widget/.....
    There should also be notification tooltip if new msg is available for visitor if he/she has closed the widget window.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. I want add two langauges for my site. spanish and english. please add this

    I want add two langauges for my site. spanish and english. please add this

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Redirecting customer control

    It will be great if we can control and redirect customer right from the live chat.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Have all properties added up visits on the dashboard. At the moment have to go through them one by one and then it adds up

    Have all properties added up visits on the dashboard.At the moment have to go through them one by one and then it adds up

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make the pre chat form answers show to the visitor

    When you start the chat as a visitor, It should not show you your pre chat form answers. only the Agent should see.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Geomaps

    Place the geomapas to customer location

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. add triggers when a visitor e.g. intends to leave page/site

    Have seen in other chat solutions that they have triggers like opening a chat window if a visitor intends to leave the page - or stays on the same page for a certain amount of time

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Better url parser

    Entering a "(note)" with an URL in the chat dialog includes the closing parenthesis in the URL - e.g.:

    xxxx (get more info on www.example.com/moreinfo)

    makes a wrong link to "http://www.example.com/moreinfo)&quot;

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    What browser and OS are you using?
    Could you please contact our support team? They will gladly help you solve this issue and will inform the development team. You can contact support here: https://www.tawk.to/

    Hope this answers your request.

  20. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base