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  1. Identify See Visitor Name & Info instead of IP

    When a visitor is signed into website, we should see the name and company info that is in our database for that signed in user account.

    So simple, so basic.

    24 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add a couple of features

    When you miss text calls a popup on your phone should appear, something like this: http://www.iphonefaq.org/images/archives/message-jump.jpg Otherwise, the phone app does not allow you to increase the amount of times the phone rings. I am using Temple Bell and it goes around 3-4 times only. Otherwise, it is great!

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can you make module for cs cart?

    Can you make module for cs cart?

    12 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make a trigger for offering coupon code offers separate from the chat bubble.

    Make a trigger for offering coupon code offers separate from the chat bubble.. A window that can open up in the center of the page for example (with a close X).

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Is it possible to have Pre-Chat Form Data (name & email?) Integrated into Our WordPress Members List? Basically "Registering" them?

    I was wondering if we used the Tawk.To WordPress Plugin to install this Chat System into our WP Site, and, for example, we had Pre-Chat Form Data including name & email, that the system would Add them to our WP Members List, as if they "Registered" to be a member?

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Please, create a KEY CODE for Wordpress designs!

    For "onepage" designs in Wordpress, it is impossible to activate the Chat. It would be great to have a KEY CODE instead. Thanks

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Disable Department Function

    Disable a Department allow me to disable all the agents of a department!

    My company has many agents, i could not disable them one by one. Please add the function to disable a department to disable all the agents in the department!

    Thanks!

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. 3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Show website conversions.

    Lets say you own a ecommerce website. I think it would be cool if you guys could add a conversions page in the tawk.to dashboard. Maybe add something like most viewed products on this specific date, and total sales made yesterday. I think that would be an awesome feature and very handy!

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. More Color Codes of Website Visitors

    Currently the same color code "blue" is being shown for
    1) visitors who opened the chat panel but did not start a chat yet,
    2) visitors who are chatting with another agent, and
    3) visitors whose chat was ended by the agent with whom they were chatting with, and left their chat panel open.

    I believe that separating those three states into three different color codes would further help agents to recognize the upcoming chats.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Sort active chats by operator's name

    While chat active, I wanna sort those by operator's name. So I can quickly see how many visitors are supported by each operators. sample : operator A is supporting 5 visitors, they are : aa,bb,cc,dd,ee. t

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. JS-API: create Method like Tawk_API.onMessage(data) to handle client-behavior

    By default the Widget is closed because on the header on our site is an "Live-Chat Button" if we are online on Tawk.

    If the customer has'nt create an Chat (or it is already closed), the Widget will not be "shown" if we write him. This is the reason why i want a method to handle the behavior of the client to maximize the client.

    Here is an example: http://pastebin.com/BRFXHEBe

    9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Suggestions to Tawk.to website navigation

    I suggest you add http://tawk.uservoice.com/ to your website so people can find it ;)

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. JS call to update URL

    There are sites where javascript is heavilly used to navigate through pages. However, this makes impossible for tawk to track user (and inform agent where visitor currently is) and "stucks" in the one where page inittially loaded. A simple function call like ".updateURL()" can suffice in order to call it whenever js-app demands it.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Import Chat Logs

    I would like to see imported chat logs for whmcs.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. INSTALLING TAWK.TO on ZENCART


    • This section should be higher PLS. I am using glass and so difficult for me to check it.

    • Regarding the matter i use comments PLS refer below.

    1 vote
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Available Chat History Option on Mobile Apps

    Dear Sir,
    Kindly enable Chat History option on Mobile Apps..
    Thanks..!

    16 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Please upgrate APPs to make them smarter.

    I wish I could check my chatting history through APP, so I do not have to stay with a computer for a very long time.

    1 vote
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Thank you for the feedback.
    We are currently working on our new app and this feature will be available in the next big release of tawk.to.

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