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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Chatbox Redesign

    I was thinking about how all of the other big named paid chat scripts are redesigning there chatboxes, and they have since increased in users. For instance, Intercom reported having almost 1,000 new users the day they released a new chatbox design. Crisp just released their new chatbox design (looks like Intercom's), and they are boosting in users. I would just like something a little fresh and new.

    15 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Ho there Michael,

    Thank you for the submission. We will be starting to work on this quite soon as we finish the design for our new mobile apps.

    Be patient as we are a small team. (:

  2. Disable like/dislike function or make it available at the end

    The rating system is only there for spam, for some people this might be fun to press. Therefore, an option to leave it after the chat is ended would be nice or edit the feature as it is but to avoid it being abused and spammed.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Prechat form in mobile mode is unusable, the questions and boxes are far too small.

    Prechat form in mobile mode is unusable, the questions and boxes are far too small.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Different icons for Tawk when in mobile mode.

    Different icons for Tawk when in mobile mode.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fix internet explorer 8 problems

    Internet explorer 8 don't open websites with tawk.to chat. Internet explorer stop responding.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. App get idle after few minutes..Can we change it so it is always active

    App get idle after few minutes..Can we change it so it is always active

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Visual difference in dashboard chats

    In the back-end / dashboard the chats are less clear in who said what. I suggest the same visual appearance as front-end with speech bubbles to make it easier to quickly see who said what.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Leave your self

    So you are able to leave the twak web without the admin perm

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Screen mirroring

    I use to use another Live Chat app whereas we can control see and control customer screen and guide them through certain process. It made things much easier where the process is little complicated. I hope you guys can add this.

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add the ability to see the user's browser.

    With co-browse technology, it shows the user's browser.
    Following the eyes, gestures, behavior visitor experienced Sales knows in advance what to offer and how to help the client.

    Watch your visitors and exert an unprecedented level of service.
    Client will remember your site for a long time!

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Could you add Total number of site Views to Tawk

    Could you add Total number of site Views to in historical page, it will help knowing site visitors

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Display every visitor's action count directly in the monitoring dashboard

    Seeing the number of actions that a visitor is currently on, is arguably one of the strongest indicators of engagement.
    Currently, I find myself having to click on every visitor to see how deeply they are interacting and then analyse whether Chatting to them may be beneficial or not...

    Seeing their actions count straight away will give a very strong idea of who to focus on and who's worth exploring into.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make it possible to have seperate statistics on your "sites" -not combined.

    Being able to see activity separated on each website ive added would be ideal, not a total combination.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. On screen back button in the stand alone chat window on mobile devices is preventing us to use tawto in mobile applications

    I am using tawkto standalone chat window in my android application using webview for customer support. There is a back button on the top left corner which is buggy and of no use. The page simply freezes if I hit that.

    And yes, I know tawkto doesnt have Android API to integrate in apps but I am using this clever way of integrating using webview in app, this gets the job done upto some extent.

    16 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please show "position title" in select field when joining chat

    I have different aliases with the same name but different job titles. When I join a chat I can chose which alias (name) to use but they are all the same.

    Please include the job title in the select field!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. City and Country stored in Monitoring

    Customer's IP, city and country is shown, but when they leave the website, their city and country is lost and not store in the Monitoring area. it would be nice to have because I can get an idea which city or country visit my website the most for me to target them in ads, etc.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Instead of havind button "End Chat" to have just "Minimize" even if conversation is started

    If I trigger an automation message, like
    "Do you have a question? I am here to assist you"

    Most users want to close it, and click "X" end chat, but it ask them again "End Chat" or "Cancel" so they don't read and get frustrated... and leave the website...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Disable prechat window through API

    For registered users we don't want to show the Prechat form as we will have the user info already with us. We should be able to simply pass those info to the chat widget through API

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Segmented attention on new talks

    The visitor is treated by a department and when given the answers can terminate the query.

    Impact: If this same visitor requests another chat, you can not choose the department you talk and the call is released to all agents. This is a problem since all agents must verify if the user is referring to them or to another agent

    Improvement proposal: that after finishing the first chat and close the conversation, the user can choose again the department you want to target

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Backoffice in JABBER

    Please create channel in Jabber

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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