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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Messages that cannot be replyed.

    In automatic options, add an option to display a message which cannot be replyed,until customers opens a chat (filling out the fields before starting a chat, and also if the chat is currently online) and an option that allow closing a chat (execute a automatic chat close in automatations and add like [close] tag to allow to send a message and also close the chat,a message which cannot be answered until chat is reopened.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Widget click/maximize statistics

    It would be great if, in addition to the already existing statistical values, we could see how often somebody clicked on the minimized widget, i.e. maximized it (and also increase the counter when Tawk_API.maximize() is fired).
    We'd like to compare how often the widget is opened vs. how often users have taken any kind of action within the widget (initiated a chat, sent an offline message etc.)

    3 votes
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  3. View WHMCS cart for leads

    The ability to view a WHMCS cart would really help bring on leads.

    3 votes
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  4. Have feature were we can see all the names,emails and phone numbers of customers who chat with us at a particular day

    Have feature were we can see all the names,emails and phone numbers of customers who chat with us at a particular day, so we can export to csv or something else ?

    1 vote
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  5. Add .po file to the plugin

    It would be great if you could add .po file to the WordPress Tawk.to plugin so people could translate everything in the plugin. For example now cannot translate the "X has joined the conversation".

    For a free plugin, I'd say 5/5 still! :)

    4 votes
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  6. Change "chat" word in widget icon

    Mobile widgest can be change.. We need other languages for mobile widget not only "chat" word..

    1 vote
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  7. Tie names to accounts that are not connected to IP addresses.

    We would like to have our client names associated with an individual client account and not to an IP address. We have clients who access their accounts from all over the state/nation/world and we want to be able to know who they are.

    3 votes
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  8. Temporarily silence agent group chat while leaving others audible

    It would be nice to be able to turn off certain agent group chats from time to time while leaving other agent chats audible. I only need to pop into our company group chat from time to time to post something, and do not to hear or monitor it all day long. My only options to quiet it are to turn down the volume, in which I may miss an important one on one chat, or leave the group and have someone add me back to the group again when I need to post something.

    6 votes
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  9. List of current users

    List of current users that are on the website.

    We already know that it is possible to see users from the dashboard, i would like to publicly show (in a widget elsewhere) who else is on the website.

    So users can see how busy we are. just a list of names and duration.

    Thanks

    3 votes
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  10. Have a way to track success of different messaging (number sent and replies)

    Report of no. sent and no. of replies so we can test and improve messaging and settings

    1 vote
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  11. Calling option would be a great idea

    Calling option would be a great idea

    1 vote
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  12. 6 votes
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  13. Please add widget support for Adobe CC Muse

    do you guys have a widget for adobe CC muse?
    this is a really cool app, sad that I can't integrate it on my website
    if you don't, could you please add it on? I see you support wix, Squarespace, etc..

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Combobox on pre-chat

    U guys should provide a combobox for the chat pre-form.
    It's less agressive to the user than the standard radio buttons option, it also make's the chat much smaller in case u need several multi-option camps.

    1 vote
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  16. 2 votes
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  17. Different icons for Tawk when in mobile mode.

    Different icons for Tawk when in mobile mode.

    1 vote
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  18. 1 vote
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  19. I would like to be able to install the quote's you have when we log in

    I would like to be able to install the quote's you have when we log in

    1 vote
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  20. the scheduler should have a button to replicate the same hours across selected dates...

    the scheduler should have a button to replicate the same hours across selected dates... so if I am only open Mon-Fri 8-8 then I should be able to set that once and have it replicate the whole week instead of manually sliding the time fro each day

    2 votes
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