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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Provide reports for evaluating chat data from business perspective

    Provide reports for evaluating chat data from business perspective

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Hello... i want to integrate your chat widget with our website. I would like to know if hubspot can be integrated with your chat widget?

    It is easy if CRM solutions is directly integrated with chat widgets for companies focussing on lead generation. So I would like to know if you can do this then we would like integrate you chat widget on our site

    1 vote
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. when a user of my site to register on my website to get your name in the Auto-tawk with api

    when a user of my site to register on my website to get your name in the Auto-tawk with api

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Keep the agent's last WIP message if the user disconnects/ends the chat

    Our agents tend to write quite technical, detailed answers. These work-in-progress responses are lost if the user disconnects for whatever reason.

    Can the agent's message text please not be lost if the user disconnects. This enables the agent to copy/paste it into an email etc.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Need a lot more documentation or large community based forum for answering questions or solving problems

    I'm hunting for a place where people have the problems I have and have already solved them. Find this with most everything I work with. I'm using the API JS, have error codes, special use....but I can't find anything to learn from others that have already gone through this. Would love to be able to post and have others in the community help. Once I learn it better, I'd be glad to help others as well. I do on other sites now.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    We are very happy to hear that we have a devoted community. We are actually starting to look into a community forum where you could do exactly this and more. But this will require time.

    In the meantime, our friendly support people will be happy to help you out! You can contact them by initiating a conversation here: https://www.tawk.to/

    Hope this helps!

  7. Hello! Could you please prepare plugin for https://www.webasyst.com/

    Plugin integration for shopscript CMS - https://www.webasyst.com/
    Currently i use this cms for inet shop zebra-online.ru I can test it on our web source

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. I need to enter a second message in an advanced trigger

    My advanced triggers need to carry a second message - possibly marketing.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Decrease height of popup message.

    When you select position from the list, popup appears. Now it covers the whole list (by height) and it's uncomfortable.

    4 votes
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    started  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Change the location of the Mobile Widget.

    Change the location of the mobile widget... why would you want it all the way at the bottom of you site in the corner so small???

    9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Exclude one particular account from receiving offline notifications

    It would be great if we could just exclude one particular account from receiving offline notifications.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Customizable login page

    I was wondering, what if you give the possibility to every user to customize their login page to their chat dashboard ?
    I mean let the user insert the logo of his company or other features that might make appear the login page more professional , if used by employees

    What do you think ?

    1 vote
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Adding seconds next to minutes in transcript emails

    One of our accounts claim that is very important to know how many seconds take to his staff to respond visitors from question to question. Currently it is only possible to know at what time and minutes visitor asked question and support provided an answer, but not possible how many seconds took from question to answer. Although 40 seconds seem to not be that long, it is an eternity while being behind a monitor... just a thought that should be difficult to add.

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. The ios must have the option for new visitors yet

    The ios must have the option for new visitors yet

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Open chat through button with predeffined message

    Imagine that you have call to action section on your website with button saying "I want to know more about XYZ". Visitor clicks this button and it opens chat and in the visitor's message would be predeffined text, something like "Hello, can you tell me more about XYZ?" so customer can only press enter and start conversation with us.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Access to the client's cart and info about the products

    Hi,

    Lot's of times when we talk with the clients through the chat, we like to know what they have in the cart in order to help them. If possible, it would be great to have this feature, like Hubtalk for Prestashop has. This helps us to be more efficient with the client. Including the stock for each product woudl be great too, but is simple if you take a look at HubTalk.

    Best regards and congratulations for your app! It's great!

    7 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. The option of adding picture to a trigger

    Would be good If there is an option of adding a picutre to a trigger do when trigger pops up users can see whom they are about to talk to.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Invite existing agents to be added to new site

    After adding a new site, when inviting agents, display the existing agents in a list which checkboxes, so we can easily add them, or add all of them.
    The current process of adding each agent again by sending an email one at a time is time consuming and seems unnecessary when they are already in the system.

    22 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Fix bug that randomly and unexpectedly closes the desktop application

    For myself and other employees, we've noticed the desktop software often closes completely and randomly. If someone else doesn't have the chat open with the client, they are also lost.

    13 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Kali,

    Thank you for your feedback.
    Could you please provide more information about your setup?
    Which OS are you using?
    Which version of the desktop app are you using?
    What are the steps you took before the app crashed?

    Thank you!

  20. Line breaks are not respected in HTML email notification

    If a user enters an offline message, the HTML email notification does not add line breaks where the user adds line breaks. This can result in a message with all the text in one line and very difficult to read.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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