Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Best multiple chat management

    It will be good if you can change display on multiple chat in same time. Actually, they stuck 1-2-3-4-5-6 chat side by side but its hard to manage it.

    It will be good if you can make a page like LiveChatInc. Just jump into this or this chat. Not to have it all in one window. Its hard when you have couple in same time

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Chance the Button Messages

    It would be great if you could change the message on the button

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Automaticaly disable sound when scheduler is set to offline.

    For example, if the scheduler is set to offline from 6pm, it would be great to have the option to disable sound notifications as well. At the moment, my chats are set offline after hours but my home computer keeps ringing when offline messages are received. This means I have to set the scheduler to go offline at 6pm, but I have to also manually disable sound after hours, or exit the program to avoid hearing sounds every time somebody posts an offline message... :)

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Module extension for opencart 2.2.0.0 Request

    Need new extension for opencart 2.2.0.0 version

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Hari,

    Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

    Hope this helps!

  5. Tawk App needed for Tizen mobile platform also.

    Tizen is a project within the Linux Foundation and is governed by a Technical Steering Group (TSG) composed of Samsung and Intel among others.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. BUG REPORT: Can't submit for "Create Ticket" form in Mac app

    Hi,

    Here the steps to reproduce the bug:
    - From the chat window with customer, click Dropdown, choose "Create Ticket" (http://i.imgur.com/B7HmqN3.png), then the form is popup.
    - I filled the content bug can't submit the form (http://i.imgur.com/P7NOqqK.png)

    Thanks

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Categorize chats and get statistics

    After the agents finishes a chat session, he or she could tag the conversation like: sales, support, visitor, etc. And then generate statics by tag.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Samsung S6 I can't copy txt from my txt session

    allow standard txt copy from phone

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. have added functionality to mobile apps, Eg. able to access chat history and messages

    Allowing admin stuff to have access to chat and message history helps make their role more productive when they are off desk.

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make Scheduler API Retrievable

    API for retrieving the scheduled online times for each day. This makes it possible to generate a page which shows the customers / visitors when the chat operators will be there to chat with.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Totalized Statistics

    Add a totalized statistics between 2 dates.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Remember Password Option on Andorid App

    Currently, at least on the Andorid app, you must manually enter your password each time you with to log in.
    I suggest adding an option to save password for quicker login!

    12 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. See visitor baskets

    In HubTalk I can see what each visitor has put in their basket. Great feature.

    17 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability to Search messages from "All Sites", not just selecting one from the list

    Ability to search all messages recieved from X date to Y date, rather than just messages from site Z

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Increase the length of times on spacing messages out

    http://screencast.com/t/YmApr8Kx0ooX
    http://screencast.com/t/XhjUQPvTDawJ

    Under the advance trigger you can add several messages at a time with a wait time, if the time length could be increased to days please.

    As want to deliver education on product each new day the client signs in.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Email Address field and Browser control option.

    Hello, I request you to think about two features in order to make tawk.to chat widget more efficient.


    1. If visitors could initiate the chat without having to fill in their email, name etc and after initiating the chat, all the mandatory fields set by admin will popup inside the chat box and ask users to update them. It will allow users to start the chat without worrying about giving their information, and once they get into a conversation, they will like to stay updated by providing their email address. You can see this feature at intercom.io.

    Please let me know,…

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Taskbar icon status

    When using the windows app, I would like to see my chat status (away, online, etc) at the taskbar icon. Like a change of color, or a change of the icon itself. So you don't have to go to the dashboard to check your own status each time;-)

    13 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. timestamp

    timestamp any notes made on a chat so that it is clear who has made which notes and you have a clear history. this will help build up a profile for that person for the next analyst to read.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base