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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Vertical align middle center pre chat form text

    For some reason, the "pre chat" form doesn't allow blank lines. Naturally, the first line looks crowded with the input fields. Email for example if clustered. Just visit: http://imgur.com/oNAG0Rx

    The "when online" content editor allows me to add blank lines (the return key) to create the desired effect.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. When you load the dashboard the chat history needs to be the website not your tawk page.

    When you disable your tawk.to page and only have your website. When you load the dashboard the chat history needs to be the website not the tawk page.

    3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. NEw Agent "Notification" Should be Clearly visible and highlighted!

    Invitation from any site/profile/page for agents should be more highlights, as under bell icon, with smaller notification its difficult to find it out !

    Ask the designers to make a good styled web2.0 type bubble/any-style icon, so it will be more visible.

    thanks for good product, and good support always.

    " Should be more highlighted!
    I was trying to add my another id as an agent, but was unable to see notification under beli

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. horizontal chat screen in dash board so you can see more than 4 chat at the same time

    because we have a lot of chat going on at he same time and we what to see all the chat at the same time in same screen. Now, the chat room is vertical and it so thin moreover, the maximum are 4 chat room so if we can make the chat room horizontal it will be so convient to see several chat room at the same time

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Popout with sound notification

    Hello Team, I think it will be more attractive when any one enters site and chat window Popping out with sound notification..

    6 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. automatically email can add as many you can

    we can put as many email or several agent or several department, or manual/specific email with using semicolon ";" or comma"," on outgoing email page in field "automatically email"

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. fix the widget for IE

    where user shows as being active on site but when msg is sent nothing pops up on the user/browser end

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Determine tablet for "hide in mobile"

    We need set to be able to set breakpoints instead of "hide in mobile" option to determine if chat should show or not. Modern tablets have excellent viewports, just as good as the desktop, but is disabled when "hide in mobile". It shouldn't be this way.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Hyperlink available in Pre Chat Form

    In the pre chat form, if you post a telephone number there, it will become a hyperlink. It would be beneficial to be able to add custom hyperlinks in the pre chat form. IE: "Click here to access xxxxxxxx" , upon clicking on that link, would re-direct users to a custom webpage.

    6 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add a new row ~ Owner

    It would be nice to add a new row "Owner" that would be the only one able to add an administrator , modify or delete it . It would also be the one to manage the site and widgets , the administrator concerned as managing agents and sections.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Long and loud alert for iPhone

    It sucks to miss important chats because I don't notice the alerts when out of office with only my iPhone connected to your system. I run a one-man company and quite often my only connection to chat is my phone.

    If the incoming calls keep ringing loud until I answer, why couldn't the chats, which are often even more important?

    Your desktop alert is good, long and loud but it is kinda illogical to have a louder alert on desktop, where you normally stare at the screen anyways, compared to a phone that is in your pocket often in noisy…

    4 votes
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    started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Customize default site for history widget

    On the dashboard's history widget, you select the site you're interested in. Being able to select a specific site as the default for history display would be awesome!

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Web Browser Icon fix

    Under the "Monitoring" tab, user web browsers Microsoft Edge (For Windows 10) shows a google chrome icon, and internet explorer does not show the web browser at all; Only shows the OS. When we want to see what web browser users are navigating in, Firefox and chrome works fine.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Different Colours for Messages

    Be able to have different coloured messages for different types of messages and agents.

    E.g. Auto-triggered messages come in as orange, agent "A" messages are send as blue, agent "B" is sent as green etc.

    Even at minimum, being able to change the colour for triggered messages in comparison to agent messages as it lets the customer/visitor know whats a robot and what messages are from humans.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Option to minimize/detach chat tabs

    It will be easier, If we could just minimize chats and keep open the important ones.

    4 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Having the ability to rename "options" button in the chat

    Please make a possiblilty to have the button "options" visible in the chat at the bottom where you choose name, sound etc. to make it local. For example in Czech we can have everything translated but not this one. And we do not have Options, we need to put there "Možnosti" And we can't... Thanks!

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Hãy thêm ngôn ngữ Việt Nam vào bảng điều khiển. Rất cám ơn.!

    Hãy thêm ngôn ngữ Việt Nam vào bảng điều khiển. Rất cám ơn.!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. الغه العربيه

    الغه العربيه

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. WPTouch support

    WPTouch is a popular WP plugin for creating a mobile version of the site. Currently the chat widget is not compatible with the plugin and does not display for mobile visitors.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Static form

    I would like a staic form like the one on the Tawk.to pages that I can embed into my own page

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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