Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. For internal chat purposes;

    For internal chat purposes, it would be nice to be able to expand the agent chat list further, and also categorize that by departments.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. sepedi

    I suggest that sepedi of N.Sotho be added

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. audio notifications respecting filter settings (no foreign alerts)

    Audio notifications ONLY for filtered results.

    I have a local business and only look to deal with local visitors -- I don't want notifications when some random browser overseas finds my site. I have the chat filters in place to only show me visitors from my country but I still get audio alerts when other countries' browsers find me.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Remove pagination from Monitoring tab + Fast search

    Pagination makes no sense in a table where data changes in realtime.
    I think you should either show all in a single page or show the "latest X" (at least 100) and then let people use filters more easily (without opening a dialog, but simply writing conditions in a text box, ala gmail/google).

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Widget starts open, then closes after a few seconds

    I would like to have a chat window open on a dedicated support page that minimizes after a few seconds.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Media Queries

    Hello, how can we help?
    This is really good, except you need to add Media Queries, i.e. @media(max-width:767px){{}}
    i looked at Zopim but the "customisations" are really poor, this is better but there seems to be no one who makes a Responsive chat widget
    i need it to scale depending on the browser width...
    Thank you for your feedback.
    If you would like to request a change or feature, you can do so here > http://tawk.uservoice.com/
    Zopim are about to become a Messenger clone, so tawk.to could really fill this void
    ok

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Private only button

    isn't on my page. I read that I need to contact mongocams to request the button be put on there.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. "Human" names of the visitors

    The names of the visitors (V1449997133389890 and so on) looks crazy :) I think www.chatra.io names looks great - look at http://prntscr.com/9dl2g5 . Even "Client 1", "Client 2" looks better :) Please think about it!

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. should be able to add more than 4 options in Survey

    in the shortcuts you can only add 4 options i would like to have more than 4 options

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Wordpress Plugin Trigger?

    We want our own Wordpress buttons to trigger the Tawk Wordpress widget to open, as well as the existing click to open functionality.
    Is this possible?

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi James,

    Thank you for posting your idea. Could you please expand on the functionality you wish to see with the Wordpress plugin?

  11. I'd like to choose the monitoring data for each website

    In case you have more than one website would be better if you could choose the monitoring data in the dashboard referred to each website!

    As far as I'm concerned I prefer to choose the website and see the data of it instead of seeing the data that a total of all websites

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Feature to know break-up of Mobile versus Desktop

    There should be a feature in the analytics, to tell how many visits (and chats) were from mobiles, tabs and how many from Desktops. This is needed because chat UI for mobile and Desktop are different (and so are there customizations done by site-owner). Success of chat facility or failure thereof cannot be assessed without having a rational breakup regarding device-type used.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow analytics and/or history to be filtered

    Filter data on analytics by:
    Department.
    and Information on the Pre-Form.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. make a video of how to install on my page Tawk made wix.com

    make a video of how to install on my page Tawk made wix.com

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. It will be helpful if the History Button changes color if there is any history for the customer.

    When I open a new chat I see 2 buttons Current and History on top right side screen. I believe it will be helpful for Tawk user to see the history light-up if there is any for the current customer instead checking on that each time

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Joomla Extension

    The current extension (component) implements the chat on all pages of a site. :-(

    Please provide in your component a way to choose the pages the chat should appear or not appear.

    Alternatively and maybe better, make the extension into a module so that we may use Joomla's provided ability to choose the pages the chat appears or does not appear.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Hell Tawk. I keep having to resubscribe, this never used to happen. Until recently I could monitor people looking at the website, and what

    Hell Tawk. I keep having to resubscribe, this never used to happen. Until recently I could monitor people looking at the website, and what they were looking at. This was very useful, but now I am unsubscribed most of the time. Just leave me logged in please.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please remove the resubscription mechanism on the monitoring tab

    Monitoring tab is nice, (you can keep it and we understand that is is needed for high traffic sites) but...
    we want to be notified when each visitor is entering our (small traffic) site and watch the behavior of the visitor.
    But now we have to resubscribe each 5 minutes or each minute.
    Please remove the resubscription mechanism or make it possible that the user can switch off this mechanism or make it possible to set / change the time-out value in a user preference.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Hello, I would really like you to upgrade the "app" on the Mac App store so that we are able to "size" it to fit the entire screen.

    Please "update" or "improve" the app on the Mac App store. You cannot resize it to fit an entire screen?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base