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  1. Identify See Visitor Name & Info instead of IP

    When a visitor is signed into website, we should see the name and company info that is in our database for that signed in user account.

    So simple, so basic.

    24 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can you make module for cs cart?

    Can you make module for cs cart?

    12 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Is it possible to have Pre-Chat Form Data (name & email?) Integrated into Our WordPress Members List? Basically "Registering" them?

    I was wondering if we used the Tawk.To WordPress Plugin to install this Chat System into our WP Site, and, for example, we had Pre-Chat Form Data including name & email, that the system would Add them to our WP Members List, as if they "Registered" to be a member?

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Disable Department Function

    Disable a Department allow me to disable all the agents of a department!

    My company has many agents, i could not disable them one by one. Please add the function to disable a department to disable all the agents in the department!

    Thanks!

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Show website conversions.

    Lets say you own a ecommerce website. I think it would be cool if you guys could add a conversions page in the tawk.to dashboard. Maybe add something like most viewed products on this specific date, and total sales made yesterday. I think that would be an awesome feature and very handy!

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. More Color Codes of Website Visitors

    Currently the same color code "blue" is being shown for
    1) visitors who opened the chat panel but did not start a chat yet,
    2) visitors who are chatting with another agent, and
    3) visitors whose chat was ended by the agent with whom they were chatting with, and left their chat panel open.

    I believe that separating those three states into three different color codes would further help agents to recognize the upcoming chats.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Sort active chats by operator's name

    While chat active, I wanna sort those by operator's name. So I can quickly see how many visitors are supported by each operators. sample : operator A is supporting 5 visitors, they are : aa,bb,cc,dd,ee. t

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Suggestions to Tawk.to website navigation

    I suggest you add http://tawk.uservoice.com/ to your website so people can find it ;)

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. JS call to update URL

    There are sites where javascript is heavilly used to navigate through pages. However, this makes impossible for tawk to track user (and inform agent where visitor currently is) and "stucks" in the one where page inittially loaded. A simple function call like ".updateURL()" can suffice in order to call it whenever js-app demands it.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Import Chat Logs

    I would like to see imported chat logs for whmcs.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. INSTALLING TAWK.TO on ZENCART


    • This section should be higher PLS. I am using glass and so difficult for me to check it.

    • Regarding the matter i use comments PLS refer below.

    1 vote
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Available Chat History Option on Mobile Apps

    Dear Sir,
    Kindly enable Chat History option on Mobile Apps..
    Thanks..!

    16 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please upgrate APPs to make them smarter.

    I wish I could check my chatting history through APP, so I do not have to stay with a computer for a very long time.

    1 vote
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Thank you for the feedback.
    We are currently working on our new app and this feature will be available in the next big release of tawk.to.

  17. Let * replace remaining of the link

    If we want agents to manage only certain parts of the site we can set up in "sites & pages --> manage tawk.to pages" something like this www.sitename/support/* instead of entering each web address separately.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. An option to disable agents name in triggers

    Being able to disable the agents name in the triggers menu...

    Because when a trigger goes of, I use my name as an agent but then if I'm not around another agent then has to join the chat it can cufuse the customer a lot.

    25 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. More agent info / management in mobile app

    I would like to at least be able to see which agents are online through the mobile app. I am often mobile and I want to check that we have enough agents online to handle chats. It would also be helpful when initiating an agent-to-agent chat to know if they are online.

    3 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make Departments as Global setting for all properties

    Hello

    Creating departments are very common and flexible option for visitors to directly communicate with right departments.
    There are no any option in your chat software for that to create the departments globally for all configured websites.

    And this is very hactick work for vendors to manage departments as per website wise becuase vendor has lots of work already and they are not the proper time for manageing the lots of website and their departments.

    So i request you to add this feaute in your chat software as global setting.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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