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  1. have added functionality to mobile apps, Eg. able to access chat history and messages

    Allowing admin stuff to have access to chat and message history helps make their role more productive when they are off desk.

    8 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make Scheduler API Retrievable

    API for retrieving the scheduled online times for each day. This makes it possible to generate a page which shows the customers / visitors when the chat operators will be there to chat with.

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Totalized Statistics

    Add a totalized statistics between 2 dates.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to Search messages from "All Sites", not just selecting one from the list

    Ability to search all messages recieved from X date to Y date, rather than just messages from site Z

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Increase the length of times on spacing messages out

    http://screencast.com/t/YmApr8Kx0ooX
    http://screencast.com/t/XhjUQPvTDawJ

    Under the advance trigger you can add several messages at a time with a wait time, if the time length could be increased to days please.

    As want to deliver education on product each new day the client signs in.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Email Address field and Browser control option.

    Hello, I request you to think about two features in order to make tawk.to chat widget more efficient.

    1. If visitors could initiate the chat without having to fill in their email, name etc and after initiating the chat, all the mandatory fields set by admin will popup inside the chat box and ask users to update them. It will allow users to start the chat without worrying about giving their information, and once they get into a conversation, they will like to stay updated by providing their email address. You can see this feature at intercom.io.

    Please let me know,…

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Taskbar icon status

    When using the windows app, I would like to see my chat status (away, online, etc) at the taskbar icon. Like a change of color, or a change of the icon itself. So you don't have to go to the dashboard to check your own status each time;-)

    13 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. timestamp

    timestamp any notes made on a chat so that it is clear who has made which notes and you have a clear history. this will help build up a profile for that person for the next analyst to read.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. See the ratio chat-New client

    It would be great to be able to keep record of all chats on a dashboard so the sales team can see the conversion rate!

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. unblock this great and wonderful service for Iran :)

    This is amazing service, and would be very useful for estore websites in Iran, but apparently Iran has been blocked because of USA sanctions, USA Sanctions over against Iran, google,microsoft,yahoo all removed their restrictions against iran. So your great company also can do this :)
    Thanks

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Babko,

    As we are hosted on Google servers, we have to abide by their rules. Currently we won’t be able to provide our services until the ban is lifted. ):

  14. Vertical align middle center pre chat form text

    For some reason, the "pre chat" form doesn't allow blank lines. Naturally, the first line looks crowded with the input fields. Email for example if clustered. Just visit: http://imgur.com/oNAG0Rx

    The "when online" content editor allows me to add blank lines (the return key) to create the desired effect.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. When you load the dashboard the chat history needs to be the website not your tawk page.

    When you disable your tawk.to page and only have your website. When you load the dashboard the chat history needs to be the website not the tawk page.

    3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. NEw Agent "Notification" Should be Clearly visible and highlighted!

    Invitation from any site/profile/page for agents should be more highlights, as under bell icon, with smaller notification its difficult to find it out !

    Ask the designers to make a good styled web2.0 type bubble/any-style icon, so it will be more visible.

    thanks for good product, and good support always.

    " Should be more highlighted!
    I was trying to add my another id as an agent, but was unable to see notification under beli

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. horizontal chat screen in dash board so you can see more than 4 chat at the same time

    because we have a lot of chat going on at he same time and we what to see all the chat at the same time in same screen. Now, the chat room is vertical and it so thin moreover, the maximum are 4 chat room so if we can make the chat room horizontal it will be so convient to see several chat room at the same time

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Popout with sound notification

    Hello Team, I think it will be more attractive when any one enters site and chat window Popping out with sound notification..

    6 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. automatically email can add as many you can

    we can put as many email or several agent or several department, or manual/specific email with using semicolon ";" or comma"," on outgoing email page in field "automatically email"

    3 votes
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  20. fix the widget for IE

    where user shows as being active on site but when msg is sent nothing pops up on the user/browser end

    3 votes
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