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  1. Please upgrate APPs to make them smarter.

    I wish I could check my chatting history through APP, so I do not have to stay with a computer for a very long time.

    1 vote
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Thank you for the feedback.
    We are currently working on our new app and this feature will be available in the next big release of tawk.to.

  4. Let * replace remaining of the link

    If we want agents to manage only certain parts of the site we can set up in "sites & pages --> manage tawk.to pages" something like this www.sitename/support/* instead of entering each web address separately.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. An option to disable agents name in triggers

    Being able to disable the agents name in the triggers menu...

    Because when a trigger goes of, I use my name as an agent but then if I'm not around another agent then has to join the chat it can cufuse the customer a lot.

    25 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. More agent info / management in mobile app

    I would like to at least be able to see which agents are online through the mobile app. I am often mobile and I want to check that we have enough agents online to handle chats. It would also be helpful when initiating an agent-to-agent chat to know if they are online.

    3 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make Departments as Global setting for all properties

    Hello

    Creating departments are very common and flexible option for visitors to directly communicate with right departments.
    There are no any option in your chat software for that to create the departments globally for all configured websites.

    And this is very hactick work for vendors to manage departments as per website wise becuase vendor has lots of work already and they are not the proper time for manageing the lots of website and their departments.

    So i request you to add this feaute in your chat software as global setting.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. make feedback link more visible/available

    I stumbled across this feedback area, and later when I wanted to come here, I couldn't find a link to feedback anywhere obvious (to me). Maybe this could be included in the footer of the home page or somewhere in the dashboard (or both)

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. auto-focus on selecting tab

    When an agent clicks on the tab down the left side of the window, the chat tab opens, but the particular chat window is not highlighted. It would be good for it to receive focus or otherwise be indicative which window the agent clicked. More handy when having multiple chats open and a user adds a new message to an existing conversation, upon entering the chat tab, it's not immediately obvious where it came from.

    Similarly when "join"ing a conversation, the message window should receive focus

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Possibility for no filelds to be filled in the tawk.to box

    Hello. I´m using tawk.to in my web site. I´d like not to allow the visitor to write anything in messages in the tawk.to box. When we are offline or absent I´d like only to let a text in the chat box saying to the client to click on the "CONTATO" button in the site menu. It woul be a box with only a text, and no fields to be filled - I already have it in my page.Is it possible ? Thanks

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. fix tawk.to for the blogger dynamic view template. it doesn't show

    fix tawk.to for the blogger dynamic view template. it doesn't show

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make minimize only option for chat until real chat begins

    I have an automatic hello trigger set up, and then visitor who aren't interested have to hit the x button and then "end chat". They could also hit the minimize button but most wont. Until an actual conversation starts can there be no end button but only a minimize? That way it will only take them one click to make the chat window small again.

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Disable offline form on mobile devices. Add such option

    Choose the visibility of offline form on mobile devices

    3 votes
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  14. 3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Software App for Mac OS 10.8.5

    You only support 10.9. We need 10.8.5 MacOS

    7 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Dutch Version

    Dutch version of Tawk.to

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Flood protection

    Hello, Would be nice add a flood protection for idiots which try to crash our live chats.
    A protection like a delay on messages if someone send for example more than 10 message/second

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Creating alias accounts which should be reusable by the other chat users.

    If I create some alias acounts I use for replying in the official name of someone in the company (with title, foto) I would like to use those alias entries for all other chat admins as well.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Disable agents aliases, to prevent from changing their name

    I have a big problem.
    I'm the admin (name Chris)
    I have 3 agents (name Test1, Test2, Test3)

    An agent join in the chat to help users with problems.
    The agent is tricky go before (or after joining the chat) -> to Profile->Aliases and rename his name Test1 to Chris.

    Now he looks like for my visitors as Chris -> the admin. But he only changed the name. He has agent privilegy but no one of my users can see this right.

    That is a BIG Problem for me, because its like steeling the identy."

    I really hope you can…

    10 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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