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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Offline Form

    The form which is showing on offline required field email as mandatory but there is no option to remove it Please provide an option to remove it

    Thanks & Regards
    https://logicaltax.com

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    112 votes
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    25 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  3. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    26 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Department Online/Offline Status led

    Hello, please add the possibility in the widget field if for example the sales department is online its shows a green or blue light next to the department name and if the department is offline its shows a red light at the department name level! So that the visitor knows that such department is online and such is offline! See the example of what I'm talking about below that I tried to produce. thanks for understanding.

    - WIDGET CHAT -

    Visitor Name : Johnny Depp
    Visitor E-mail : email@domaine.com

    _Select your department_

    * Sales 🔵

    * Marketing 🔴

    * Support…

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Intergration into Microsoft Teams

    Offer an app or bot integration for Microsoft Teams

    41 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add to Yandex Dialogues

    Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality

    101 votes
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    13 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Добрый день!
    Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
    На текущий момент у нас нет предполагаемого срока, когда это будет возможно.

    Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.

  7. Visitor typing notification without showing content.

    It would be nice to get a visitor typing notification without showing the actual content the visitor is typing. It feels unethical to track what the visitors are thinking (and not sending), while most visitors assume we can only see the messages they have sent. Moreover, it is hard for agents not to react to these unshared thoughts.

    A simple notification like 'visitor is typing...', would solve this problem and would still help the agents to respond adequately. Maybe you guys can add the option to choose between visitor typing notification with/without showing content.

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. make the 'X' close the chat rather than minimise it

    'X' is universally recognised as a symbol meaning "close". Most users are going to click 'X' expecting it to close the chat, not just minimise the window. It is not intuitive for the user to have to click the burger icon, then click 'End this chat session' to formally close the chat. What this means is that your chat duration stats are extremely unreliable. If a user chats for five minutes, clicks the 'X', then browses the site for a further five minutes before leaving, their chat duration will be logged as ten minutes, when clearly it should be five.…

    5 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. STATE instead of CITY to see on the live site. That would be awesome!!! (or both)

    It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

    It would be awesome to have both, but STATE is the most important.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pathway Realty LLC

    Address
    5377 Rendon Rd,
    Fort Worth, TX 76140
    Phone Number
    817-832-3514
    Business Email
    julie@pathwayrealtyllc.com
    Website
    http://www.pathwayrealtyllc.com/
    Business Description
    Residential Realestate Brokerage
    Category
    Residential Realestate Brokerage
    Owner name
    Julie Simmons

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Send message via http request

    I would like to be able to make an ajax request to send messages

    Thanks

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. How to remove or edit the "We are here" message?

    How can I remove or edit the "We are here" message?

    9 votes
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    4 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  13. change message icon color finished.

    It would be good if you could also change the color of the finished message icon, so the personalization of chat severity more professional for users.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mobile version issue

    Hi mates, an important thing have to be made in tawk in mobile version.
    When we access a website with tawk chat in Mobile, when we click in chat bubble, the browser opens a new tab/separator. The perfect solution it's the customer don't leave the website.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow me to export more than 100 conversation

    I need to export all emails from all questions asked but it maxes me at 100 so this is impossible or extremely cumbersome.

    No reason for this. Please expand it

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Dark Mode support in iOS app

    Add support for dark mode in the iOS app

    3 votes
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    0 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow availability under reporting to show % of availability during set hours

    Under Reporting on the dashboard the system shows availability of agents in past 24 hours, is there a way of doing this so the percentage figure only comes from set hours. for example, i don't have agency available between 5pm and 8am most days, this will significantly impact my availability percentage.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  19. Agent Review

    a nice feature would be to allow the chat window be able to have the visitor leave a review and feedback rating on their experience with the agent at the end of the chat. This will be optional for the visitor to do if they so need.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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