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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    22 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make it possible to upload an svg-file to the attention grabber gallery

    Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

    31 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    62 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 13 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customise day and time of Weekly Round Up

    It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to request Name & Email address via form once a chat has started

    Need the ability to request name and email address once a visitor has asked a question. Using prechat form is a deterrant to some people asking a question, however once question has been asked they are more inclined to provide their name and email address.

    17 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. add a feature to disable visitors being able to start video/voice calls.

    It would be handy if only the agent could initiate a video/voice call with a visitor.

    8 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Auto assign chat

    It would be great if tawk has function "Auto assign chat". Instead of choosing by agent, system will auto assign chat for all online agents.

    8 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    235 votes
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    12 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Let iPhone App Save Password

    For whatever reason, the app's password field isn't setup correctly or something so the iPhone won't automatically save it is the iOS password manager. Should be a 2 minute fix!

    25 votes
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    4 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow companies to use any Whatsapp Business Provider

    We offer WhatsApp business API and we have developed our own API to allow customers to send WhatsApps and receive WhatsApps replies. Our software can communicate with many WhatsApp Business partners and can choose the provider based on their cost and business model. We need two or maybe three things 1) a way to call a URL that will push the message to a Tawk agent 2) webhooks that will call our URL when the Tawk agent responds so we can send the response to the WhatsApp Business Partner and to the customer.

    Does Tawk have a way to send…

    21 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Integration in Microsoft Teams

    More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams

    23 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Adding a voice record button to the chat feature

    I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

    24 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. WooCommerce Account Dashboard Integration

    Update the Wordpress Plugin to offer WooCommerce Account Dashboard integration:

    Add a “Support Tickets” tab in the WooCommerce Account Dashboard on the font end where customers can view/create/respond to Tawk.to Messages (support tickets).

    Add a “Knowledgebase” or “FAQ” tab where customers can access the Tawk.to Knowledgebase articles from within the WooCommerce Account Dashboard on the front-end.

    9 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Show the attention grabber offline as well as online and show chat for mobile as well instead of message

    Show the attention grabber offline as well as online and show chat for mobile as well instead of message.

    8 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Notification Sound on trigger

    Whenever someone visits our website and when they see our trigger "Welcome to our Website......." then they should hear some notification kind of sound just to grab the attention of the visitor to live chat section. This would increase engagement.

    26 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Increase team member login report, which is helpful for team management

    Increase team member login report, which is helpful for team management.eg:login IP, online time

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make administration to be eddited only by admin roles

    At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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