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  1. Reply message with customer name automatically

    Can make it reply message to [customer name] automatically

    19 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add the ability to change the order of Knowledge Base articles using drag and drop.

    Allow Knowledge Base article creators to easily rearrange the order of the articles.

    14 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ecwid integration

    I wish there were an ecwid inegration , so we can see what's on the customers cart, abandoned carts, show products etc..

    12 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. 5 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Explore unconscious biases that are leading to microagressions

    Hello, I happen to be a brown person and when I went to click on thumbs up to "like" a friend's comment, a white thumbs up showed up... I looked for other options, but there were none.

    I really encourage the team to explore their unconscious biases, perhaps by taking the following test:

    https://implicit.harvard.edu/implicit/education.html

    and reading more about microagressions and the harm they cause to people:

    https://www.apa.org/monitor/2009/02/microaggression

    I hope you can include a variety of "color" options, or another symbol representing like that includes all.

    16 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. new user pop up message on mobile (as on desktop)

    Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop? As I have seen big differences with chat that have this future.

    27 votes
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    17 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  7. An option to do a chat form AFTER a chat has started - instead of PRE CHAT

    We have realized we lose a LOT of chat requests because people do not want to give the email and name prior to starting a conversation. We disable the pre chat form and we get twice or 3x the amount of live chats but now we do not have the customers information. I have noticed MANY other chat clients use a feature where you can start talking - then they have a section on top or in the chat for the customer to add their email or name if they want to. The pre chat form scares off a lot…

    18 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. New Knowledge Base (Private)

    Can you please make the Knowledge Base Private, available only to customers within your system?

    This is important for enterprise applications that do not want all of their IP exposed to the public.

    34 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Badge icons

    Please add badge icons to IOS and Android devices as this feature should be traditionally native on most apps.

    I am posting a new post as the last one was posted 2 years ago and it does not seem to be resolved.

    A lot of online companies use mobile devices to do majority of work nowadays. This is a incredibly important feature as no body will know if they have messages outstanding without a badge notification.

    Thanks

    58 votes
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    9 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  10. 12 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customise day and time of Weekly Round Up

    It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.

    18 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add chat already open message on mobile

    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see you had such a feature already but removed it again.
    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see…

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. 24 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Trigger message even if we are offline

    it will be good if you can add trigger messages even if we are offline, to show for example Coupon code or other important messages to our client when they access to the website.

    11 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Refresh facility on the Mobile & PC Apps

    There is no refresh so there is a long delay when visitors leave, this creates a false reading on time spent as well as the time to send messages

    4 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Integrate with FB messenger

    Integrate with FB messenger

    10 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Display custom message. When OFFLINE form submission.

    Display custom message. When OFFLINE form submission.

    34 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. we want to improve on how the chat widget display on mobile

    We noticed that the chat widget does not display by the edge on a mobile device, we want to improve on how the chat widget display on mobile. if you visit this link on mobile https://chinadirect.ng/ you will see what i am talking about.

    How i wish i can add a screenshot to explain what i am talking about, the chat widget block part of the products picture on mobile

    10 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. 40 votes
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    9 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. add tawk to to conversion on facebook pixel

    i think tawk to should integrated with facebook pixel, so my job as digital marketers could measure the ads on facebook platform.

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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