Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Have a notification to an agent if a user goes to a specific page URL
If a visitor completes their details on a landing page and then goes through to a payment/cart page - it would be really helpful to then send an agent a notification...
1 vote -
Start Ticket system from a higher number
No company wants to start with #1 in my case I am switching from a different system and would left to start ad the number where I left my old system.
1 vote -
custom css for Knowledge Base
allow me to add custom css to my knowledge base. I would like to make my KB theme a bit nicer with custom css and custom fonts
3 votes -
Existing User Auto Identification.
Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details…
1 vote -
please add a padding option or css edit
tawk chat is a great and useful plugin... but! it's must have a padding and margin options most of the users in this plugin is a website builder so it's will be wonderful if tawk add this option
6 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we do not have a feature allowing users to adjust the widget padding or edit the widget using CSS.
Helpful link:
Changing the appearance of the chat widget: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widgetWe’ve acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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make every conversation for every agent private in other words when an agent joins a conversation, he is the only one to see the conversatio
Make every conversation for every agent private
In other words, when an agent joins a conversation, he is the only one to see the conversation and of course the admin of the property3 votes -
Add keyword field in knowledge base.
It would be nice to have a section for keywords on articles of the Knowledge base. This way, the users could get find more easily the article for theire problem. I have find that some time, the article doesnt always containt the word that some would shearch for.
1 vote -
split messages on desktop like on mobile
There is a difference in the way the chat looks between mobile and desktop use. On the mobile, the chat is splitted every time the user presses enter. On the pc, it look like one big message.
We would like to see the display on the chat like on mobile, so it is easy to get an overview over, when the user have added something later to their message.
It have recently lead to a minor misunderstanding between the user and our support team :-)
3 votes -
Tawto Ticket email
Is there any way to remove Message your customers with tawto it's free?
This is un-necessary for my customers.
Thanks
3 votes -
Hierarchical base Pre-Chat Question
Dear Team,
In Pre-chat question we should have an option where we can ask Sub question based on user choice. Like if User chose Question A then we want to show another option with Question X Question Y etc.1 vote -
It would be great I can translate the following texts: "Conversations" "Unanswered" and "Active" in the chat window
It would be great I can translate the following texts: "Conversations" "Unanswered" and "Active" in the chat window. As well as change the color of "send" icon to match the scheme of my modified widget.
3 votes -
contact@ultimax.fr
Would be great if we could know if an employee is online for chatting, programatically by Javascript, like :
window.Tawk_API.isAnEmployeeOnline()3 votes -
Limit Tickets to Users
Users are in the habit of opening several tickets for the same subject.
I would greatly appreciate if a resource were available to limit this feat.
Unfortunately, instead of most answering the Open Ticket, they create more and more, damaging the entire service.
The correct thing would be, after opening a Ticket for Such Customer, he can only respond to this ticket until it is closed.
From now on, grateful for the attention.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, there is no limit to the number of offline messages and tickets a visitor may submit from the Knowledge Base.
I would suggest checking a visitor’s ticket history with a search by email address to see if tickets have been created before.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Be able to set a list of keyword or phrases to triggers
In current situation, I can set a keyword that will activate a trigger. If I want 2 keywords, I have to create 2 triggers, and that easily makes going to 20 trigger limit. We should be able for one trigger set a list of keywords or phrases, seppareted by commas for instance, let's say I have 30 keywords that I want to trigger a reply, it's not possible with current system.
1 vote -
Make mobile number mandatory instead of email.
There are some users who do not use email, or mobile number can be used instead of email to facilitate communication with the user.
3 votes -
Additional history export options
I would love to be able to export our chat history in 1) chunks bigger than 100 and 2) in a single file format, either csv or json.
The current nested folder/one-json-per-chat format makes it very difficult to work with the otherwise valuable data they contain in any easy way.
1 vote -
Add user's Name in the welcome message
It would be great if the 1st message (which we set as a trigger without delay) can automatically take the name of the user which was entered in the pre-form. This allows the 1st message to feel "personal".
1 vote -
Please make Tawk.to a Omnichannel messaging platform
In today's world, We can't force customers to come to a specific platform for support. Also for us managing multiple support channels is very problematic. so can you please make tawk .to an omnichannel customer support application where users can ask for support from their Facebook account, messenger, WhatsApp, Twitter, telegram, sending email, sending SMS. and we can entertain everyone from a single panel. we can also provide phone call support. Something like jivochat.com for Freshdesk. also Chatbot is another suggestion so basic queries will eliminate from live agents and response time will be better. we are ready to pay…
3 votes -
limit number of chats per agent
why dont you make chatting rules .. for example :
limit chat per agent that can be handled at one time ., see in coming chatsthanks
1 vote
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