Change automatic ticket response! Urgent! (Language and Text!)

I would like a feature that allows us to update the email template.

api for replying message to customer from agent

When a user submits an offline message, I'd like to be able to use the dashboard to reply to this message via email. The email should include a copy of the offline message, and I should be able to choose a default subject for these emails. The conversation would then carry on via email.

Full Address :
Rowan St
Fayetteville, NC 28301 USA
Phone :
(910) 390-6371

Website :
https://www.roofing-north-carolina.com/

Business Email :
info@roofing-north-carolina.com

Description :
Fayetteville Roofing Services established and servicing Fayetteville, NC since 1994. We are roofing contractors, centrally located in Fayetteville, NC and remain locally owned and operated since our beginnings. We offer a full line of roofing services.

Operating Hours :
09:00-21:00 Mon-Sun

Category :
roofing

We need to be able to delete some or all contacts with 1 click instead of manually deleting them 1 by 1. Would be really useful for GDPR. Correct me if im msising something here

While ending chat session please clear cookie.
Orelse please provide option to clear cookie. As of now cookie expiry along with page load only works.

We need a refresh event after expiring cookie while ending chat session.

This will be helpful to change department if need from customer end.

When setting up a trigger have a select option to "show for" everyone, only new users, or only returning users.

This will allow us to customize certain actions for different types of visitors. Tawk already logs this information of if they are new or returning.

This could go further than this conditional into adding more conditionals but this is one I see being very useful and Tawk having this info already makes it doable from my perspective.

For users with more than 20 pages on their website, they should be able to add more than 20 triggers if they would like to display a separate message for each page

Make it possibe for another custom field on the Details tab that can be dynamically set with the JS API.

Hi !

On the Webhooks feature you must also have the option of Agent status i.e online/ away / invisible... (now its only chats or Tickets)

We really need it !

hey it would be nice for the chat window able to show the visitor how much current chat is in the queue until the next agent becomes available. For example if 5 chats in queue the visitor can see when it comes down to 1 chat which means the next person in line would be that visitor. That would be really cool to have

we need 2fa tawk account

Gelen sohbet çağrılarının birden fazla temsilci online olduğunda hangisi müsaitse ona otomatik ve eşit olarak dağıltılmasını istiyorum

It would be nice to see where our visitors are located. On google maps!

URL:
https://www.perthsecurityservices.com.au/
Keyword:
security guards
description;
Award winning Perth security company, nationally accredited security training with over 30 years experience. Phone us on 08 9335 5660 or visit our website.
Full Address:
4/20 Stack St
Fremantle,WA,6160
Phone:
(08) 9335 5660
Business Email:
operations@perthsecurityservices.com.au

We are using the Basic Chat Rescuer trigger. We ask customers to leave their contact details. Would be good to have the field pop-up for them to easily do so (if they haven't already entered their contact details).

I missed a chat today, because I didn't respond in time, but I didn't have their contact details.