Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Enable chat agent to insert knowledge article link into customer chat

    Can I please suggest you make it easier to share a public knowledge article link with a customer in chat. Copy/paste of an entire article into a small chat window can be overwhelming to a user, and doesn't work if there are images.

    As a chat agent i can access a knowledge article on the right panel but there is no way to copy the link. I suggest you place a button so that the article link selected in the panel is either placed directly into the chat or copied to clipboard.

    Ideally this could form part of a shortcut…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. "Sticky" profile status

    When I log into my dashboard, my status is always set to "Online".

    When I manually change my status to "Invisible" and then log off, I want my status to be "Invisible" when I log back on.

    This doesn't happen. When I log on again, my status is set back to "Online".

    Can we get a status retention feature?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. button name change

    i need "Start Chat" button name
    use language turkish. my language button name "sohbete başla"
    but It may not be suitable most of the time. not cool.
    i need to change this.
    example: "Görüşmeyi Başlat"

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Android and IOS app for mobile phones

    if you can have a mobile app for the admin dashboard , some other chat services have mobile app for mobile and also desktop app. it is not easy to chat with users with mobile browser as it is not showing well on mobile browsers. if a mobile app can be available it will make it easier to reply chats from the dashboard on mobile.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add user informations while chatting

    It would be nice if you could add the informations you collect while talking directly to the users profile without using the pre-chat form.

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. queue for multiple agents

    if you have multiple agents working in the same department it would be best to create a queue to avoid multiple agents answering the same message

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    71 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Update the layout to more modern standards.

    Sorry. I use the translator.
    I would just like to suggest an update to the layout. He's a little outdated.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. sms interface

    I was looking for something like tawk but that I could set up a phone number to text the incoming comment/question and then the recipient could just text in reply. That way I could manually change the number for whoever is on call (or better yet, maybe the software would let me set a schedule for who is on call).

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Đăng ký sao ạ

    Số điện thoại

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Change the color op the trigger

    It isn't possible to change the color of the trigger pop up now. My site color is white and the trigger color is also white. It doens't POP OUT of the screen now.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Activities and Productivity of Agents report

    Need report to look at agents activities/numbers of chats attended. Current report allows selection of all users but excel report exported provide dates and a total chats. Require the report to show all the users selected with their data so that management can see as a whole the individual agents activities and productivity

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add setting to disable pop out widget

    I would like to see a new feature setting to hide the "Pop Out Widget" option in a chat. Reason for this is in Cordova web apps the pop out widget takes over the App when you return to the App it is restarted. Not good UI. The maximize is perfect though. Thanks for such a great plugin

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. When I create a CRM ticket can I have an option to select COUNTRY which will filter the restaurants in the list.

    When I create a CRM ticket can I have an option to select COUNTRY which will filter the restaurants in the list?
    We service multiple countries that have restaurants that have the same names. By entering the country and using it to filter the restaurants available this will eliminate creating CRM tickets for the wrong shop in the wrong country. Without this we are going to run into problems with this system now that we are expanding to more countries

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make administration to be eddited only by admin roles

    At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Automatic replies based on trigger words

    Have automatic replies based on trigger words from the customers: For example, if the question from the customer includes the word "price" we can trigger an automatic response and stuff like that. And if the customer needs more help our customer service team receives the notification that a live chat is needed.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. 4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. WooCommerce Account Dashboard Integration

    Update the Wordpress Plugin to offer WooCommerce Account Dashboard integration:

    Add a “Support Tickets” tab in the WooCommerce Account Dashboard on the font end where customers can view/create/respond to Tawk.to Messages (support tickets).

    Add a “Knowledgebase” or “FAQ” tab where customers can access the Tawk.to Knowledgebase articles from within the WooCommerce Account Dashboard on the front-end.

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base