Please make sure to bring back the old department volume count back. Its very important. How would an organization keep the records and work on their future efficiency. This feature was available couple of weeks back. So i think it would not be hard to bring back the old script.
I request the fellow tawk developers to look into this matter and bring back the volume count for department heads as well.
Hoping for a prompt and helpful response. Thank You!

Add images to shortcuts - It would be great to have an option to add images to shortcuts - help convey instructions to customers using screenshots

When you are managing two websites, having two emails you should have the possibility to setup an account for each website, with two different emails.

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Widget should be positioned by user or there could be more widget option. For example ı want to position my widget a litle higher of right bottom but there is no choice for that

Better analytics and reporting

Presence management needs improvement, so we don't have missed chats.

How about a API that allows setting of Agent status (away, online)
or better yet.

the desktop client set status to Away after a certain amount of time when no activity by user (keyboard / mouse)

Hi,

Before we had the possibility to change the widget position. Why this functionality has been removed ?

currently the time format is in hh : mm

Hope to show the seconds as well. Thanks

AGREGAR VARIAS CUENTAS POR MEDIO DE UN ARCHIVO DE EXCEL CUANDO TENEMOS QUE HABILITAR VARIOS CLIENTES DE AGENCIAS DE MARKETING

The Agent image shown for Triggers is very small - hard to see what you're looking at - especially if you use a real photo. I suggest it is larger or the size is customizable.

I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

Thanks

Per department scheduler example sales specific working hours, and technical support 24/7

to be sure, to be able to contact a client after the chat, so potentially turn a chat into a ticket, please add the option that either phone or mail needs to be filled out, to continue to the chat.

I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

Thank you

Possibility to choose your own location for the bubble. We would like to have the bubble in the right corner (desktop and mobile), but on our mobile website we have an bottom menu. We would like to place the bubble right above it.

I have different agents and would like to have the same shortcuts available for all.
Is there any way to have a code, example; $agent.name$, that changes to the agents alias when sent?

Hello,
the new User interface is so crowded and not easy to manage. Any chance to have an option to revert to old UI

thanks

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