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  1. Change automatic ticket response! Urgent!

    Change automatic ticket response! Urgent! (Language and Text!)

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Email templat Update!

    I would like a feature that allows us to update the email template.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Is there any api for replying message to customer ? js

    api for replying message to customer from agent

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Take chat to email

    When a user submits an offline message, I'd like to be able to use the dashboard to reply to this message via email. The email should include a copy of the offline message, and I should be able to choose a default subject for these emails. The conversation would then carry on via email.

    12 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Remove block on Telegram link in Widget Content

    Currently the widget lets you edit the text shown at the top and gives companies the option to provide a link as well. The problem, however, is that Tawk decides what a valid link is. For this reason companies are unable to add a link to their Telegram channel because it gives the error "URL invalid". This is a silly restriction to have, especially when companies can already put whatever link they want in the text section at the top of the widget. It's also the company's website, they should be allowed to determine what links are valid and what…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fayetteville Roofing Services

    Full Address :
    Rowan St
    Fayetteville, NC 28301 USA
    Phone :
    (910) 390-6371

    Website :
    https://www.roofing-north-carolina.com/

    Business Email :
    info@roofing-north-carolina.com

    Description :
    Fayetteville Roofing Services established and servicing Fayetteville, NC since 1994. We are roofing contractors, centrally located in Fayetteville, NC and remain locally owned and operated since our beginnings. We offer a full line of roofing services.

    Operating Hours :
    09:00-21:00 Mon-Sun

    Category :
    roofing

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to select more than 1 contact and delete all of them

    We need to be able to delete some or all contacts with 1 click instead of manually deleting them 1 by 1. Would be really useful for GDPR. Correct me if im msising something here

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Shortened link in signature deemed as spam/malicious by some email providers

    Hi!

    The offline chat messages that are sent via email have a signature at the bottom:
    "Missed chats are missed opportunities.
    Hire Chat Agents for just $1/hour and never miss another chat again."

    This message contains a link shortened with goo.gl which seems to be an issue with some email providers that deem such links as malicious.

    I just got feedback from Deutsche Telekom /T-Online, the biggest Internet provider in Germany that they in general deem all emails with such links as spam or malicious and will not deliver them.

    Would there be a way to replace this shortened link…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Refresh widget alone while ending chat session

    While ending chat session please clear cookie.
    Orelse please provide option to clear cookie. As of now cookie expiry along with page load only works.

    We need a refresh event after expiring cookie while ending chat session.

    This will be helpful to change department if need from customer end.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add conditional to Trigger based on if user is new or returning

    When setting up a trigger have a select option to "show for" everyone, only new users, or only returning users.

    This will allow us to customize certain actions for different types of visitors. Tawk already logs this information of if they are new or returning.

    This could go further than this conditional into adding more conditionals but this is one I see being very useful and Tawk having this info already makes it doable from my perspective.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to add more than 20 triggers

    For users with more than 20 pages on their website, they should be able to add more than 20 triggers if they would like to display a separate message for each page

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make it possibe for another custom field on the Details tab that can be dynamically set with the JS API.

    Make it possibe for another custom field on the Details tab that can be dynamically set with the JS API.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. The Webhooks feature!

    Hi !

    On the Webhooks feature you must also have the option of Agent status i.e online/ away / invisible... (now its only chats or Tickets)

    We really need it !

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Queue

    hey it would be nice for the chat window able to show the visitor how much current chat is in the queue until the next agent becomes available. For example if 5 chats in queue the visitor can see when it comes down to 1 chat which means the next person in line would be that visitor. That would be really cool to have

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. 2fa

    we need 2fa tawk account

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Gelen sohbet çağrılarının birden fazla temsilci online olduğunda hangisi müsaitse ona otomatik ve eşit olarak dağıltılmasını istiyorum

    Gelen sohbet çağrılarının birden fazla temsilci online olduğunda hangisi müsaitse ona otomatik ve eşit olarak dağıltılmasını istiyorum

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  18. It would be nice to see where our visitors are located. On google maps!

    It would be nice to see where our visitors are located. On google maps!

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Perth Security Service

    URL:
    https://www.perthsecurityservices.com.au/
    Keyword:
    security guards
    description;
    Award winning Perth security company, nationally accredited security training with over 30 years experience. Phone us on 08 9335 5660 or visit our website.
    Full Address:
    4/20 Stack St
    Fremantle,WA,6160
    Phone:
    (08) 9335 5660
    Business Email:
    operations@perthsecurityservices.com.au

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add custom fields to Triggers like email

    We are using the Basic Chat Rescuer trigger. We ask customers to leave their contact details. Would be good to have the field pop-up for them to easily do so (if they haven't already entered their contact details).

    I missed a chat today, because I didn't respond in time, but I didn't have their contact details.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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