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  1. Department Chat Volume Count Option has disappeared in reporting!!!

    Please make sure to bring back the old department volume count back. Its very important. How would an organization keep the records and work on their future efficiency. This feature was available couple of weeks back. So i think it would not be hard to bring back the old script.
    I request the fellow tawk developers to look into this matter and bring back the volume count for department heads as well.
    Hoping for a prompt and helpful response. Thank You!

    19 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add images to shortcuts

    Add images to shortcuts - It would be great to have an option to add images to shortcuts - help convey instructions to customers using screenshots

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to have a different profile for each Property/Website

    When you are managing two websites, having two emails you should have the possibility to setup an account for each website, with two different emails.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. mcafee.com/activate

    Protects users personal and confidential information safe in devices. The internet accessing devices need security which trusted mcafee antivirus gives you. With protecting antivirus gives your machine protection from malware, viruses and other harmful infected viruses. Visit
    http://activatemcafee.com/

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Widget position

    Widget should be positioned by user or there could be more widget option. For example ı want to position my widget a litle higher of right bottom but there is no choice for that

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. API or Timer - to set status

    Presence management needs improvement, so we don't have missed chats.

    How about a API that allows setting of Agent status (away, online)
    or better yet.

    the desktop client set status to Away after a certain amount of time when no activity by user (keyboard / mouse)

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Widget position

    Hi,

    Before we had the possibility to change the widget position. Why this functionality has been removed ?

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. To show the chat history time format in hh : mm : ss

    currently the time format is in hh : mm

    Hope to show the seconds as well. Thanks

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. add MULTIPLE ACCOUNTS FROM EXCEL

    AGREGAR VARIAS CUENTAS POR MEDIO DE UN ARCHIVO DE EXCEL CUANDO TENEMOS QUE HABILITAR VARIOS CLIENTES DE AGENCIAS DE MARKETING

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Larger size for Trigger Agent Image

    The Agent image shown for Triggers is very small - hard to see what you're looking at - especially if you use a real photo. I suggest it is larger or the size is customizable.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Per-Department scheduler

    Per department scheduler example sales specific working hours, and technical support 24/7

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. pre-chat window - mail or phone obligatory, before continue to chat

    to be sure, to be able to contact a client after the chat, so potentially turn a chat into a ticket, please add the option that either phone or mail needs to be filled out, to continue to the chat.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    20 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Custom location for the bubble

    Possibility to choose your own location for the bubble. We would like to have the bubble in the right corner (desktop and mobile), but on our mobile website we have an bottom menu. We would like to place the bubble right above it.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Automatic agent name in shortcut messages

    I have different agents and would like to have the same shortcuts available for all.
    Is there any way to have a code, example; $agent.name$, that changes to the agents alias when sent?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Option to revert into old UI

    Hello,
    the new User interface is so crowded and not easy to manage. Any chance to have an option to revert to old UI

    thanks

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Team Hk047 Citations Service

    Address:
    572 John Ross Pkwy Ste 107-263Rock
    Rock Hill, SC
    29730
    Phone:
    916-393-2047
    Website:
    https://www.fiverr.com/teamhk047?uprollout=true
    Description:
    We are Local citations experts and Rank Your GMB Listings. If you are looking for an agency who will handle optimizing your local citations, Contact me here. We build high authority local citations 100% manually, No Software, No More Monthly or Yearly Charges!! We will charge onetime fee for Top level citations.
    Categories:
    Digital Markiting
    Keywords: Tags
    Local Listing,LocalCitations,Seo,Google Maps.Fiverr.fiverr pro
    Business Hours:
    MonSun 24 Hours

    LInkdin id
    https://www.linkedin.com/in/muhammad-hafeez-khan-7a5938169/

    Business Mail
    Hafeezkhan4334@gmail.com

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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