When I log into my dashboard, my status is always set to "Online".

When I manually change my status to "Invisible" and then log off, I want my status to be "Invisible" when I log back on.

This doesn't happen. When I log on again, my status is set back to "Online".

Can we get a status retention feature?

i need "Start Chat" button name
use language turkish. my language button name "sohbete başla"
but It may not be suitable most of the time. not cool.
i need to change this.
example: "Görüşmeyi Başlat"

if you can have a mobile app for the admin dashboard , some other chat services have mobile app for mobile and also desktop app. it is not easy to chat with users with mobile browser as it is not showing well on mobile browsers. if a mobile app can be available it will make it easier to reply chats from the dashboard on mobile.

It would be nice if you could add the informations you collect while talking directly to the users profile without using the pre-chat form.

if you have multiple agents working in the same department it would be best to create a queue to avoid multiple agents answering the same message

Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

Sorry. I use the translator.
I would just like to suggest an update to the layout. He's a little outdated.

I was looking for something like tawk but that I could set up a phone number to text the incoming comment/question and then the recipient could just text in reply. That way I could manually change the number for whoever is on call (or better yet, maybe the software would let me set a schedule for who is on call).

Số điện thoại

It isn't possible to change the color of the trigger pop up now. My site color is white and the trigger color is also white. It doens't POP OUT of the screen now.

Need report to look at agents activities/numbers of chats attended. Current report allows selection of all users but excel report exported provide dates and a total chats. Require the report to show all the users selected with their data so that management can see as a whole the individual agents activities and productivity

I would like to see a new feature setting to hide the "Pop Out Widget" option in a chat. Reason for this is in Cordova web apps the pop out widget takes over the App when you return to the App it is restarted. Not good UI. The maximize is perfect though. Thanks for such a great plugin

When I create a CRM ticket can I have an option to select COUNTRY which will filter the restaurants in the list?
We service multiple countries that have restaurants that have the same names. By entering the country and using it to filter the restaurants available this will eliminate creating CRM tickets for the wrong shop in the wrong country. Without this we are going to run into problems with this system now that we are expanding to more countries

At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

Have automatic replies based on trigger words from the customers: For example, if the question from the customer includes the word "price" we can trigger an automatic response and stuff like that. And if the customer needs more help our customer service team receives the notification that a live chat is needed.

Update the Wordpress Plugin to offer WooCommerce Account Dashboard integration:

Add a “Support Tickets” tab in the WooCommerce Account Dashboard on the font end where customers can view/create/respond to Tawk.to Messages (support tickets).

Add a “Knowledgebase” or “FAQ” tab where customers can access the Tawk.to Knowledgebase articles from within the WooCommerce Account Dashboard on the front-end.