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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    70 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. formatting messages for better leads

    Bros how you doing ?
    I am strongly believe an idea from real customer is something very valuable for the software because a customer knows what is not there and what is very necessary

    boss,

    to take a lead from text message is very hard process we need very basic functionalities such us 
    

    1.Formatting texts inside chat (highlighting is quickest way to bring attention )
    2.Emojies - expressions really helps to keep customer emotionally attached imagine what if WhatsApp does not have emogies 😁
    3.basic usage of HTML tags for example

    <a href="https://partners.hostgator.com/c/2768052/557997/3094&quot; target="_top" id="557997"><img src="//a.impactradius-go.com/display-ad/3094-557997" border="0" alt="Gator…

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our chat widget supports emojis and is available when sending messages to your customer.

    The icon is located on the lower right side of the active chat window.

    Text format customization, image attachment and banners are currently not available.

    We are continuing to build out our Messaging product and have taken on your suggestions.

    We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Knowledgebase category message display - shortcut response and triggered messages

    Provide a message shortcut function to display KB articles by category in a message formatted view. Allow it to be used in online messages like a existing shortcut or in a triggered message . Not just a link to the KB category. It should display the KB articles for the category within the message.

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We’re currently in the process of updating our Widget design, Messaging feature, and Knowledge Base.

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  4. Chatbot to make suggested knowledge base articles based on the question from the user.

    Suggested knowledge base articles based on the question, followed by 'did this answer your question?' before an agent is required.

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Try to incorporate an easier way to send the message.

    Feedback I am getting shows visitors are confused about how to send the message from the chat window. At present only by clicking return. This is especially a problem on mobile and tablet devices where hitting return is not so easy. Some for instance are confusing the close cross button with a send button and just exiting by accident while trying to send. It would be great if an obvious send arrow could appear when typing or something similar.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our SEND ICON (arrow icon beside a smiley) on the chat widget is currently available on mobile devices only — not on the desktop.

    Our engineers are working towards this enhanced feature and it will be available on both mobile and desktop very soon!

    We will post updates once this feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Monthly report for total number of visitor, page view & chat

    would like to have the monthly data report for total number of visitor, page view & Chat

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Customize Invite Email

    It would be nice if you can allow admins to customize the invite email, or maybe just a part of it where we can add the logo of the Event/Company we are working with.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    Our Remove Branding Add-on includes the customization of footers in support emails and tickets.

    However, it is not yet available for email invites.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. External Pre Chat Form

    Passing value from external contact form while submitting it trigger the chat with detail filled in the external pre form...

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature passing contact information from an external Pre-Chat Form to tawk.to.

    We do, however, have Webhooks that supports the following events:

    Chat Start
    Chat End
    New Ticket

    For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/

    We also have a JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. 1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    With regards to this concern, once the members have been removed from the property, you won’t be able to delete their names manually in the group chat list.

    I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.

    To know more about group chats, visit the following links:

    1. Creating a group chat: https://help.tawk.to/article/creating-a-group-chat

    2. Adding direct messages and group chats to tabs:
    https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

    3. Managing group chats: https://help.tawk.to/article/managing-group-chats

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…

  10. different colors widget/header

    is it possible to have different Widget Color to Header color ? Chat widget > widget appearance

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. 25 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Shareable chat link. Then we can attach the link in the mail. When a customer respond we shouldn't have to ask the email id again. that kind

    Shareable chat link. Then we can attach the link in the mail. When a customer respond we shouldn't have to ask the email id again. We can address the client with hi/her name and just continue the email discussion

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to switch fonts

    It would be great to switch fonts when creating a knowledge base as this would enable customization to an even greater level

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. 12 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  15. Email Notification for User Satisfaction

    It would be very beneficial if Admin's could opt in to receive an email notification when someone rates a chat with us either Positive/Negative. If this were possible, it would be great if the email would list who the student/customer was and as well as the 'agent' that assisted them.

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    This is a great idea! Customer ratings are essential to all businesses. Getting notifications for both positive and negative feedback can speed up the process of providing solutions to customers.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Add a mechanism to lock or restrict which users can edit the knowledge base articles.

    No business can risk a public customer-facing knowledge base system where any user can add, edit or delete the knowledge base content at any time. It is a tremendous liability and makes the entire knowledge base feature practically worthless.

    Please limit editing to only administrators, or better yet, allow administrators to delegate editing permissions to a specific user or team.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Harry,

    Thank you for choosing tawk.to and for reaching out.

    We recognize the importance of limiting the accessibility of the Knowledge Base, especially for article creation.

    We already have received similar suggestions from other users and have added a vote to this suggestion.

    We’re continuing to build out our knowledge base product and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    This is Sienna from tawk.to. Thank you for reaching out.

    We recognize the importance of limiting the accessibility of the Knowledge Base, especially for article creation.

    We already have received similar suggestions from other users and have added a vote to this suggestion.

    We’re continuing to build out our knowledge base product and will…

  17. Make multi language triggers possible

    I wonder how to set triggers in different languages. As "Kevin" from the Support-Team respond, there is not such a feature.. .so here is the Request for it :)

    I have an nextJS app. If I switch from English-Language to German-Language (or any other one) - that will not change the URL of my requested page, because it is only an internal flag (javascript variable).

    This triggers an JS-Script which displays now the other language-content.

    So what we need is also some kind of JS-Trigger or Flag, that can be send to Tawk.io which indicate that the chat-script should show…

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have auto-translation for Chat Triggers.

    Auto-translation is already on our roadmap. We will post updates once the feature has been implemented.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Provide options and default answer in bubble chat

    I'm looking for feature like this:
    - when the bubble chat open
    - it send welcome message, also send some options like Q&A that we prepared
    - if user click in one option, then our system reply message that we prepared

    Ex:
    - option 1: Does your website provide xxx?
    - option 2: Is anyone available to chat?
    - option 3: I have a question, can you help?

    If:
    - user click option 1 => reply "Yes, we provide xxx"
    - user click option 2 => reply "Please wait 5 minutes"
    - user click option 3 => reply "Please wait…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Autofill text inputs, especially email inputs so VISITOR does not have to type out their email address, to receive a transcript for example.

    Autofill text inputs, especially email inputs so VISITOR does not have to type out their email address, to receive a transcript for example.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Mac OS, Windows OS and other Browsers have auto-fill functions you can use for filling in forms.

    Visit their websites to learn more.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Please integrate with clickfunnels. Thank you.

    Please integrate with clickfunnels. Thank you.

    3 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have an integration with ClickFunnels. However, our chat widget code will work on your funnel pages.

    For more info: https://help.tawk.to/article/adding-a-widget-to-your-website

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

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