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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. 6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. How we can change (System Message)

    I am using Trigger service for auto response to visitors on our website, But when auto response perform then visitor find this (System Message) text with my name. I want to change (System Message) word,,https://www.genuinedrugs123.com/

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow attachments in group chat.

    The ability to add attachments is already built into the software, so please allow it in Group Chat also. Sometimes our team would like to exchange images while collaborating.

    8 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. custom sound option for agents for new chat or new visitors

    kindly add a feature for agent side to add custom sounds like on new visitors add speaking girl or boy who speaks new visitor returning visitor or add options for agents to add custom sound

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Please mute sound for website visitors and only enabled sound for if someone start chat for ringing.

    Please mute sound for website visitors and only enabled sound for if someone start chat for ringing.

    I notice the high traffic website gets disturbed with sound and tries to the mute system or tawk app sound and in this case, visitors who started a chat the sound also muted so always chat missing.

    I looking for the feature If someone stated chat then ringing sound enabled and disabled for visitors.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Intergration into Microsoft Teams

    Offer an app or bot integration for Microsoft Teams

    51 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Clean up the console output in production (Safari)

    Your plugin is logging this out in my browser six times in a row.

    SyntaxError: Can't create a duplicate variable: 'SAFARI_DEBUG'

    Please see: https://stackoverflow.com/questions/40091136/cant-create-duplicate-variable-that-shadows-a-global-property

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. GeoLocation

    Hi everyone,

    Tawk to is a very useful tool for us at this moment.
    My website server is located in Turkey but still our js request takes only 0.2s.It is a really great outcome

    For further help from tawkto to us could be the geolocation share service. We know that your API doesn't consist of that feature but we believe it will be very useful to manage our visitor's data.

    Thank you for your interest and time...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Multiple E-Mail Adresses to Redirect to (different departments etc.)

    Hey there! I'd suggest having the ability to have different E-Mail Adresses you can redirect to. You could then select that a specific E-Mail Adress would automatically assign the ticket to a specific department. So I could have hello@domain.com be normal but then billing@domain.com automatically assign it to the Billing Department.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. deleting chats is a nightmare

    fix this, Its bloody confusing right now.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Get IP address of the client using JS API

    It would be helpful if i can get ip address of the client through JavaScript API

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Not mobile friendly..this popup show on mobile menu... Please add manually up and down feature

    I have one issue in this app ... Chat logo not set in mobile friendly..

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Trigger Box and EU GDPR Consent

    Currently Trigger will not work if the Consent about Privacy is activated. The chat box will only open if the customer on the website clicks the chat box first. This is a wrong way the software has been setup.
    Logical thing or way for this should be that Trigger Box should trigger FIRST irrespective of the further settings and then if the Customer wants to chat or want to engage in the chat, then they sign or tick the Consent for Privacy and should start chat.
    There is no point to stop the Trigger happening, just because the Consent for…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Alerts based on the time that a visitor stay in the website

    I need to setup an alert to my phone when a visitor stays in te site after a configurable space of time. Some visitors leave the site in few seconds. I need to pay my attention to the visitors that stay in the site and maybe will interested. It whould be a good improvement to the chat system if I can set up this kind of alerts. Are you agree with me? ;)

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Translation to Hebrew for the word: Mail

    When someone watching my website through the phone he see the word "Mail" instead of כתובת אימייל in the window on the bottom. You didn't translate this section. PLEASE do so ASAP.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. change message icon color finished.

    It would be good if you could also change the color of the finished message icon, so the personalization of chat severity more professional for users.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. ban time limit

    a time limit for the ban

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. as I chat for example with 4 customers,as I chat with them, I want seem offline, please make this possible,will be very good for us

    as I chat for example with 4 customers,as I chat with them, I want seem offline, please make this possible, then everything will be ok...

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add to Yandex Dialogues

    Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality

    107 votes
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    16 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Добрый день!
    Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
    На текущий момент у нас нет предполагаемого срока, когда это будет возможно.

    Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.

  20. notification

    When the same user is logged into the web interface and actively in a chat/chatting, the android app shouldn't notify of a new message. Every time I or my visitor types something in my phone starts alerting me, even though I'm the one chatting (in the browser though).

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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