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  1. Make it possible to upload an svg-file to the attention grabber gallery

    Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

    32 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. URL in mail

    I have a feature request, which will be very useful for marketing activities.
    When we get offline messages on mail, we are unable to find out from which page the visitor is sending the offline messages.
    If we can have a small feature of tagging the URL of the page, it will help a client a lot with a faster response time to their visitors.

    I hope others will also find this useful.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Send data in different languages depends on current language to different chats

    Could be nice if the chat send data in different languages depends on current language of (Wordpress) multi-language website to different chats.

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Could we send from Wordpress form answers directly to the chat?

    Could be nice send from Wordpress form answers directly to the chat.

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. Different position for desktop vs mobile display

    I would like a different widget position for desktop vs mobile displays.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Public Kiosk

    I have seen other like 3rd party apps like yours that has a pop up asking the user to end the chat. this clears the chat window. I am wanting to use this on a public kiosk I am developing . Especially the video chat. I am willing to be a reseller of this 3rd party app as part of our kiosk to my customer base. However I can't recommend this until I know people's private conversations will not hang around on a public kiosk for the next user to see. My product will be up and running in a…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. New Modern UI for widget and chat window

    it would be sweet to have a new modern UI on the chat widget and chat window, anyways Great APP!

    0 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Schedule when to accept chat and when not to (as an agent)

    As an agent i want to accept/not accept chats based on the time of the day. I don't want to manually turn it on every morning and turn it off in the night before I go to sleep. Again, this is on agent level, not the widget itself.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Option to change the position of tawk to chat icon separately for mobile and desktop

    Now when we change the position of tawk to chat icon, it changes for both desktop and mobile. But I only want to change the position in mobile-only. So providing this new feature will help us.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. could include the option of positioning the customer in the queue, as we pay for the platform services.

    could include the option of positioning the customer in the queue, as we pay for the platform services.

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Not auto-deleting unsent responses when user disconnects

    It is very frustrating when writing a response (often longer, complex - collecting data/support URLs from various resources) to a user, the message gets automatically deleted when the user disconnects. Very often users disconnect due to internet connection issues, and are back in a couple seconds - yet we need to start all over again, all previous work wasted. Even if the user leaves, the response could be easily reused for a follow-up (not really possible when all is just deleted).

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    12 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Change Font

    Hello,

    I recommend giving us the option to change widget font.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Icon change to CI

    Change the Bubble content individual

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Integrate with MS Teams

    Can we develop a feature to integrate with MS Teams and Slack please

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Do not display clients / conversations for unselected departments

    When a customer selects the Technical Support department, for example, do not let the Finance department see that person being served at that time, unless they are redirected to the specific department or there is no one online in the desired department

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. search the data of previous visitors

    I want to be able to view the data of previous visitors. and not only view that they have been on our website 55 times when they are on our website. I want to view this data even when they are offline

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. my own offline symbol on the website

    I would like an offline logo that is more meaningful, for example a call center agent with a headset, it can also be a logo for offline and available

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow embedded codes (not snippets) in articles.

    I would like to be able to add embedded code into an article. I would like to share our newsletters here so they can actually see them here. A link is great but they might get overlooked.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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