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We have a few properties that are inactive as obsolete for the websites they were used on. The list of properties gets very long and archiving would reduce the list to active properties only and make it more manageable

i think it will be better if we can export more than 100 chat at once

Can make it reply message to [customer name] automatically

The ability to ensure our agents are prepared for offering help to our clients

I need this feature so that I can carry on my chat from the latest.

We have a Custom Built CRM application and we need to fetch the Tickets and Chat conversation from tawk,
I could see the Javascript API is pretty basic.
How to achieve this? Using Zapier ?

insert the possibility that in the return of the visitor it would open the same chat with all the previous messages.

Video-Chat
Please add different languages to your Video-Chat-Addon. E.g. it shows "close window" at the end of the chat, instead using the language I have selected fot the widget.

Have the ability to change the icon or color for the Helpdesk categories.

You should fix the size of the chat widget in landscape mode. On iphone the widget in landscape mode is extremly big and occupies approx 30% of the screen. Thank you. Should be quite an easy fix

this to happened in all chat apps/brands

Hi , we launched google ads campaign and many visitors are not detected by the chat widget when they visit the site. Is there a specific reason?

If you are on a shared device, the API should allow the session to be manually expired so that a new chat can be initiated. Is this something that already exists?

Hi,
It would be wise to add a feature to manage public holidays in the year.