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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Auto Open Window

    Please add automatic open option in the widget in full screen mode without direct link, so that we can include the widget in android mobiles using webview, it is very disappointing thing that you don't have full screen option.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. update

    tawk to is a nice chat support software but when more then 4/5 clients come too chat we can not maintain chat - if your are develop your system

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    115 votes
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    25 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  4. can I have the list of visitors available through an API? I would like to list them in my backend and from there trigger the inteaction with

    can I have the list of visitors available through an API? I would like to list them in my backend and from there trigger the inteaction with the visitor. at that moment my user can be redirected to your backend where he must have an agent account

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Offline Form

    The form which is showing on offline required field email as mandatory but there is no option to remove it Please provide an option to remove it

    Thanks & Regards
    https://logicaltax.com

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    26 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow for `Tawk_API.hideWidget()` to be called from within the `onLoad` event

    Currently, calling Tawk_API.hideWidget() from the onLoad event does nothing.

    I know there's an option for "Hide Widget on Load", but I don't want to always hide the widget, only conditionally hide the widget based on my own criteria.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. ticket links

    When we have done something on a ticket we normally post a link to show that its working. But the ticket system do not support html so if i write <a href="link">link text</a> or just paste the link in the clients email they can't just click the link to open it!. That's a easy fix no?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Department Online/Offline Status led

    Hello, please add the possibility in the widget field if for example the sales department is online its shows a green or blue light next to the department name and if the department is offline its shows a red light at the department name level! So that the visitor knows that such department is online and such is offline! See the example of what I'm talking about below that I tried to produce. thanks for understanding.


    • WIDGET CHAT -

    Visitor Name : Johnny Depp
    Visitor E-mail : email@domaine.com

    Select your department


    • Sales 🔵


    • Marketing 🔴



    • Support 🔵


      • General 🔴



    NB…

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Server Down error

    HI, I am facing Server Down error while using through javascript on my website. Any help?

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow real time tracking for an service agent

    It would be nice to allow real time tracking (on a map) in the admin panel, this for service consultants who make visits or delivery services.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Be able to add additional fileds within the Ticket.

    Adding additional fields to the ticket will prompt the agent to ask the right specific questions.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to change default picture of visitors

    If there is a way to change the default piture of visitors without the flag that appears for all the visitors it will be great, like Gmail for example when someone create an account his picture will be the first letters of his name. that would be great

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Send triggers even if i'm offline

    Please add this feature. This won't take too much of time.
    Give me an option to enable triggers even if i'm offline.

    Thank you

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Visitor typing notification without showing content.

    It would be nice to get a visitor typing notification without showing the actual content the visitor is typing. It feels unethical to track what the visitors are thinking (and not sending), while most visitors assume we can only see the messages they have sent. Moreover, it is hard for agents not to react to these unshared thoughts.

    A simple notification like 'visitor is typing...', would solve this problem and would still help the agents to respond adequately. Maybe you guys can add the option to choose between visitor typing notification with/without showing content.

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. I hope there is an option to hide or remove the 3-line icon in the right corner of the widget so that visitors can focus on chat. thank you

    I hope there is an option to hide or remove the 3-line icon in the right corner of the widget so that visitors can focus on chat. thank you

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please add background-color setting for #tawkchat-chat-indicator

    Please add a background-color color setting for the #tawkchat-chat-indicator so I can change it from the default #e52f48 which does not look good with an orange color scheme.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Widget Apperance

    akkow us to ramndomly adjust the chat widget

    3 votes
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  19. Allow us to randomly adjust the chat widget

    Allow to randomly adjust the chat widget

    3 votes
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  20. Move button down/up (nudging)

    Move button down/up (nudging)

    3 votes
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