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  1. i'd like to see a tag based report soon

    I'd like to see a tag based report, that's will be a good metric tool

    1 vote
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    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  2. Login "start as Invisible" Option

    Hey people, this one is easy to implement.

    Please, let a option to start as invisible when I login. Because I do not want my clients to see before I am ready and I must see then online first.

    Thank you very much!

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. erase content remotely

    I am putting this widget on a kiosk and I was hoping that after the chat is finished that it would erase the conversation when I close the conversation on my end not having to depend on the kiosk use is there a option for that as I will be using this to remotely check people in and I don't want their information to remain on the public kiosk

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Integrate with the users of the website

    we are using tawk at https://www.puucho.com/
    I want to see the usernames of our website as the name field in the chat box so that those users who have made signup need not to enter their details again

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Would you please add sub department feature

    Would you please add a sub department feature on the pre-form CHAT WIDGET

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. custom domain for knowledge base

    Highly recommend Custom Domain for knowledge base url. Await it. Thanks

    12 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Custom icon for knowledgebase categories

    Make able administrators to upload their own icons or to use iOS emojis

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. I suggest you to add an Ticket forms (So users may select the form category)

    For example - a website which provider repair service like ( Mobile repair,Macbook repair) the Optional ticket form should be like
    Customer Name-
    Email-
    Device Model-
    Manufacturer or Brand-
    IMEI or Serial number-
    Device status-
    Additional comments-
    this idea definitely works.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. please do agent switching option for tawk app plus visitor notification even tawk app closed similar to gmail app

    1)agent switching option from dropdown menu similar to desktop verison for app in future update,
    2)have installed tawk app, but should IT BE OPEN ALWAYS to get notification,?? because if i close the app, its not showing notification,, whereas gmail app giving notification even though i closed, am still authenticated know,why am not receiving in similar fashion like gmail

    2 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option to make the Knowledge Base private

    The only reason that's keeping us from using this platform is that the Knowledge Base is open access.

    My suggestion is a privacy option, where "Anyone with Link can Access" or a user login.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. want to see a direct http call initialisation method

    If I don't want to use widget at all, I just want to make a one-liner URL which will "ring" me on tawk and that's it, there is no need to response to the user. Of course the URL should embed the basic info such as name/email/comment in the URL, this way I can use my custom program to call the URL which can then ring me on tawk with the basic info

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Export data in Excel format.

    Currently when i am downloding users data exported in .CSV. it's very difficult so its possible i can download data in Excel format?

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mobile Ringing Notifications

    As a small business owner, would be great to have mobile go as crazy as desktop with the ringing notifications. When you don't have your laptop on, it's very easy to miss chats because your phone doesn't ring like desktop.

    1 vote
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    1 comment  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  15. New user pop up message on mobile

    Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop?

    As I have seen big differences with chat that have this future.

    ETC: https://templerun2.io

    7 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Set ticket deadline

    Set a date/time to complete the ticket (changeable). Ability to sort, filter on this field.

    2 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Report with user credential

    I would like get report with customer name.
    Now i only see the count per day

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Advaced Trigger with date condition

    Hi, it would be great if the chatbot could have an advanced trigger that could set to run on a particular calendar date such as public holidays and prime shopping days such as cyber monday

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Integration in Microsoft Teams

    More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams

    31 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. 2FA Auth Google

    In 2021 the security by 2FA is paramount, we REALLY need to think about adding it.

    6 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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