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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Change style back: Put the profile controls back in the top left

    It just made a lot more sense having all the controls in the top left. I'm not sure why some are top left but online/away/offline controls have moved over to the other side now. It's just less convenient now...

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Knowledge base for auto answer

    Setup Knowledge base for auto answer while offline

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change style back: Allow opening chat by clicking the whole row - not having to search for the open icon in the far right of the row

    Previously you could open a chat session by clicking anywhere on the row. Now for some reason you need to go all the way to the far right of the screen and click an open icon. It makes opening hundreds of chats per day far less easy.

    The icon isn't even visible in a half-screen view so you need to mouse over that area until it appears.

    Please change it back.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Brilliant Exterior Services, LLC

    Website
    http://www.brilliantnc.com/
    Keyword
    Pressure Washing
    Power Washing House Washing Roof Cleaning Gutter Cleaning
    Description
    Brilliant Exteriors Pressure Washing is a professional pressure washing & power washing contractor serving Greensboro, NC; Burlington, NC; Chapel Hill, NC: and the surrounding areas in North Carolina. We are a locally owned and operated residential and commercial pressure washing, exterior cleaning, roof cleaning, house washing, and concrete cleaning service focused on high-quality work and exceptional customer service. We offer a variety of home maintenance exterior cleaning services whether it's Early Spring or Late Fall we provide house washing, roof cleaning, fence cleaning, deck cleaning and…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Be able to open the chat in a new window popup

    We would like to be able to open the chat up in a new window that isn't maximised. Pretty much exactly the same as the need help chat works in the admin area. I asked and this currently isn't an option for us but the functionality is already there for Tawk so it must be possible.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Use custom domain for agents profile page

    We have purchased the branding removal for our account and added a custom domain.
    This custom domain does not apply to the profile pages of our agents.
    This is something that should have been available out of the box.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. D & L Pressure Washing Cleveland

    Website
    http://www.dlpressurewashing.net/
    Keyword
    Pressure Washing
    Power Washing House Washing Roof Cleaning Gutter Cleaning
    Description
    D & L is a Local Georgia business dedicated to providing high value to our client and neighbors. We’re the preferred pressure washing contractors for both residential and commercial clients. We offer a wide variety of Residential & Commercial exterior cleaning services to fit your cleaning needs, so please reach out and allow us to give you a FREE Estimate!
    Address line 1
    258 arrowood rd
    Cleveland GA
    30528
    Primary phone
    (678) 316-3824
    Monday hours
    00:00-24:00
    Tuesday hours
    00:00-24:00
    Wednesday hours
    00:00-24:00
    Thursday hours
    00:00-24:00
    Friday…

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Social login

    Make login with social media accounts maybe google account and Microsoft business or school and private account.

    This feature make login more simple and fast.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Chat option is not showing in some of my pages

    I'm facing a issue in my website is that 3 pages in my site is not showing the chat option. This happens only for particular word in the url.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability to use rich text (e.g: bold, underline, italic) on the consent boxes

    Ability to use rich text (e.g: bold, underline, italic) on the consent boxes.
    This will help emphasizing important disclaimers and notices before the users start the chat session

    8 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Trigger Exceptions or IF

    Right now we can't do any kind of exceptions for triggers, which is very annoying and makes the App impossible in some scenarios.

    Example: we would like to greet visitors into their native language, as our staff knows multiple languages. If we setup an Advanced Trigger that will fire up a new greeting for visitors from Germany, these visitors will end up receiving TWO notifications: 1) the Default one, in english; 2) the German one.

    We really need a way to exempt rules, make exceptions or build a basic IF / THEN scenario.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Automatic Answers by email to offline message

    If we could send automatic answer to offline messages to let us know that we received their message and that our opening hours are ... and that they will be answered in 24H for example.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow user to use widget on 2 langue sites -without brand name!

    I started an paid subscription this week - i have one domain - 2 langue!

    Now clearly i need to pay 30 USD to use tawk for 2 langues - for the same domain ? (if i pay monthly!)

    30 usd is to much for two langue - same domain !
    this is 360 USD pr. year
    3600 in 10 years !
    I suggest tawk to allow user to use same subscription for 2 langues on same domain?

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. The ability to invite another member to a live chat.

    Where at moment, one is required to message another member to join a chat, via the messaging / groups column, its expected of the member to read all messages. My suggestion would eliminate that stage by allowing one to invite a member into a chat directly. This suggestion comes after implementing a tier 2 support department into the company.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Formatting in messaging (*bold* _italic_ ~strikethrough~ etc) like Slack

    Very helpful in communicating with customers and getting your point across clearly. Here is what I mean, many of us are probably used to this already https://slack.com/intl/en-ca/help/articles/202288908-Format-your-messages

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. A list for admins to see how many chats each member of their team got in a period

    It would be pretty nice to have a list of all your team members (by department or all) and the number of chats they got in a period

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. new integratinos

    please integratin whit whatsapp, facebook and intagram???

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Regarding android

    Providing dashboard in android app will be best
    So if possible manage it

    6 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  20. To be able to create folders to organize messages in the message panel like gmail for example.

    To be able to create folders to organize messages in the message panel like gmail for example.

    1 vote
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