Be able to pull reports on liked and disliked chats. be able to pull reports on chat rescue triggers gone off to see what agents are excelling at and what needs improving

For small businesses which are trying to go global but cannot invest on support to be available 24*7 online, can there be a feature that there is an automated pre fill form activated from 10PM-6AM and for the rest of 16 hours the customer is directly able to chat (without the form)
Just to ensure that the clients are not missed when you sleep?

Also, Awesome service this is tbh!

The knowledge base is a great feature however access to it should be made easier for the customer. I suggest that:
1- an FAQ button can be embedded in the chat screen so that a customer can access it especially if there are no online agents
2- the subdomain can be added in the chat offline content as a hyperlink

I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

we are using tawk at https://www.puucho.com/
I want to see the usernames of our website as the name field in the chat box so that those users who have made signup need not to enter their details again

I was using Tawkto chat widget and want to reposition it from bottom, as it covers the social icon bar in mobile. I tried to applied css on iframe but all css on iframe were important.

So is it possible you can add an option in your backend for custom postion or user can apply own css.

It would be great if a there is a chatbot that can answer basic queries when offline.

How I can add more then 20 departments on the pre-form CHAT WIDGET ?

Would you please add a sub department feature on the pre-form CHAT WIDGET

Can set department can see each department only? example department a can see department a chat only

Whenever someone visits our website and when they see our trigger "Welcome to our Website......." then they should hear some notification kind of sound just to grab the attention of the visitor to live chat section. This would increase engagement.

Make able administrators to upload their own icons or to use iOS emojis

For example - a website which provider repair service like ( Mobile repair,Macbook repair) the Optional ticket form should be like
Customer Name-
Email-
Device Model-
Manufacturer or Brand-
IMEI or Serial number-
Device status-
Additional comments-
this idea definitely works.

The only reason that's keeping us from using this platform is that the Knowledge Base is open access.

My suggestion is a privacy option, where "Anyone with Link can Access" or a user login.

If I don't want to use widget at all, I just want to make a one-liner URL which will "ring" me on tawk and that's it, there is no need to response to the user. Of course the URL should embed the basic info such as name/email/comment in the URL, this way I can use my custom program to call the URL which can then ring me on tawk with the basic info

Currently when i am downloding users data exported in .CSV. it's very difficult so its possible i can download data in Excel format?

i think it will be better if we can export more than 100 chat at once

As a small business owner, would be great to have mobile go as crazy as desktop with the ringing notifications. When you don't have your laptop on, it's very easy to miss chats because your phone doesn't ring like desktop.