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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Allow a trigger to be created when a chat is initiated

    When a customer starts the chat after completing the pre-chat form, it would be a good idea to have a trigger to auto respond.

    This lets the customer know that the chat has been initiated our end.

    27 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback.

    Definitely! You can create a trigger that fires after your visitor fills in the form. I have personally tested these advanced trigger settings and the trigger successfully fires with the message I’vecreated. (Example: “Hi, Thank you for reaching out”)

    You can do as follows:
    1. Select Administration Section > Trigger > Add Trigger

    2. Select Trigger Type > Advanced

    3. Type the Trigger Name and Description

    4. Under CONDITION > When a visitor sends a chat message

    5. Under CHECK > All of the following conditions 1. Account Status > Equals > Online

    6. Under ACTIONS > Send message to visitor

    7. Type the agent’s name and your message
    (This is where you can input a message letting your customer know that the chat has been initiated.)

    I hope…

  2. Disable Spam or whitelist

    When tickets are sent via mail to the system, they are sometimes recognized as spam, and you do not get an information about this ticket via mail.

    If would be great to disable the spam-filter or whitelist some email-adress-ranges

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    There are numerous reasons why tawk.to tickets were sent to your SPAM folder. 

    These may include specific mail filter rules concerning headers and other technical aspects of email.

    If you’re unable to receive any emails from tawk.to, please whitelist the following emails on your mail server: noreply@tawk.to and tickets@tawk.to

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Add total support of numerical domains

    Please add support of domains that are completely numerical.
    e.x. 7147507.com
    1) Support of adding this domain as a property
    2) Support emails for agents with such numerical domains e.x. worker@7147507.com

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, our system does not accept any numeric domain names or email addresses that contain numeric domains.

    We’ve acknowledged your request and have forwarded it to the dev team. Updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Redesign of monitor window / admin page

    16:9 1080p monitors are extremely common. Having two windows tiled on screen is very common.

    When I have the monitor app set to half-screen most of the helpful visitor information can't be seen.

    It should be possible to completely remove the two left vertical columns by minimising them to the top horizontal bar. This will maximise the width available to display the active visitors, etc.

    The font size should be customizable so I can make it smaller to ensure the information can be seen. Also perhaps make it possible to hide certain visitor information such as the icon showing which…

    3 votes
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have options for adjusting the size of the desktop screen/monitor window or customizing the font size in the Dashboard.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Adjust Mobile Version of Chat Widget from "Message", For example to "Chat Now!"

    Adjust Mobile Version of What Chat Widget says, change the "Message" - For example to "Chat Now!" This should be customizable.

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    The ‘Write a reply’ or ‘Start a Conversation’ message on Mobile is currently not customizable.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Option to disable the email in the ticketing system

    We need to use the ticketing system only for internal control - we don't want to share the tickets with customers;

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The purpose of the ticketing system is to converse with customers via email.

    An email address is required for the system to work.

    Alternatively, you can enter your own support email in the details section to activate the ticketing system internally.

    Helpful link: https://help.tawk.to/article/creating-and-responding-to-tickets

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Add ability to edit default widget chat bubble icon.

    Add ability to edit default widget chat bubble icon. We have a little robot that we would like to use as our company mascot and put him on the chat icon. Unfortunately there is currently no way to swap out the default chat bubble with a different image.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently do not have an option for customizing the bubble chat icon.

    You can, however, personalize the Attention Grabber by uploading your own image/logo.

    Helpful link: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. It would be great to be able to edit images for posting on the knowledge base

    It would be great to be able to edit images for posting on the knowledge base.
    Also, the current formatting tools will really need an update to contain a date picker, info panel, emoji stack, and a table for one.
    Image editing options with numbers in a circle would be a great addition.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, our Knowledge Base formatting options do not include photo editing, date/calendar, an info panel or an emoji stack. Can you clarify what you mean by a table for one?

    We’re continuing to build out our knowledge base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Ticket and chat transcript and webhook

    I want an option in the admin page that when toggled on, all tickets created from chats will automatically include the chat transcript in the ticket message. On the webhook for "ticket created" event, I want also those transcript to be sent as part of the JSON data.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Each chat that’s converted to a ticket has a chat transcript attached to it.

    Select the ‘Click to view’ option to view the chat transcript.

    We currently don’t have a toggle switch for making an automated conversion.

    We don’t have a feature for sending a file in a JSON format for a Webhook’ ticket created’ event.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Allow export of Knowledge hub so we can easily translate it

    We have spent a lot of time using the Knowledge hub and build up quite a library but now our export teams want a version. The problem is there is no clear view of all the data so export to at least get it out and translate it would be a big help.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we don’t have a feature allowing you to export KB articles.

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Install tawk as browser app

    May I know if you guys offering a browser app for your tawk?
    For example, I can install tawk as a browser app using Microsoft Edge browser and it's installing a browser app.
    Like in chrome - I can install YouTube and some other websites as a browser app from the address bar and can use that as an app.
    I hope this screenshot will help you to understand more about the concern.
    https://prnt.sc/1euxq13

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great idea!

    At the moment, our tawk.to app is available for Windows, macOS, Android and iOS devices.

    - Windows App: https://www.tawk.to/tawk-to-for-windows/

    -MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/

    -iOS app: https://apps.apple.com/app/tawk-to/id907458277

    -Android app: https://play.google.com/store/apps/details?id=to.tawk.android

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. add entertainment features for users like some free games

    add entertainment features for users like some free games : https://geometrydash-best.com

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    This new update will answer your concern about adding games/entertainment links on your chat widget.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add the URL of your games and your users can play it on another tab/window.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Add the ability to change the order of Knowledge Base articles using drag and drop.

    Allow Knowledge Base article creators to easily rearrange the order of the articles.

    17 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    This is a great idea! A function that allows you to change the order of your KB articles depending on your preferred sequence.

    Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  14. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Drilldown of Neutral / Negative chats / Positive Chats

    It would be a good idea when pulling the chats report that we could drill down into the specific chats that were rated Negative/ Positive or not at all.

    This is an integral part of driving conversion rates and in turn customer satisfaction.

    1 vote
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We couldn’t agree more that customer feedback is an integral part of providing excellent customer service.

    Thank you for taking the time to share your ideas here.

    At this stage, we don’t have the functionality to download detailed reports of feedback.

    Our developers are continuing to build out our messaging product. We’ve acknowledged your request and have forwarded it to the dev team.

    We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. IBM Watson Chatbot integration with tawk live chat

    Hello,

    I'm sorry if it is not the right "forum" to post this, but I have the following problem. I have already built an IBM Watson Chatbot and I would like to connect it with tawk live chat in case the user needs human support. Is it possible to connect the two APIs IBM Watson supports integration of other chats into their chatbot)? If so, is there any tutorial?

    I am sorry for my improper English, I'm Greek. Thanks in advance!

    1 vote
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have integration for IBM Watson Chatbot or an API to connect the two platforms.

    Alternatively, you can check our JavaScriptAPI documentation for flexible sets of methods that may help with your website projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. to make chats open and available to send msg from the agent side and close them manually

    Well I have users in my tech support requesting for problem resolvings but when the user leaves the site for a while it closes the chat session and agents cant reach the user back. in my case the users category are those who doesnt ahve any idea on how to use email., so that we cant reach them via email. and would be great if U could make chat sessions static,e.g. whenever user goes back to the site he can see the new messages form the agent from the previous conversation

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change the color op the trigger

    It isn't possible to change the color of the trigger pop up now. My site color is white and the trigger color is also white. It doens't POP OUT of the screen now.

    9 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have a feature to change the color background of the Trigger window.

    We’ve taken note of your suggestions and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Make transcript chat organized by Categorized choice on Pre Chat Form

    I want to make transcript chat organized by the category choice from pre chat form, so I don't need to giving tag on transcript chat one by one. So, I can filtering chat by category

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. More info on existent Webhook Ticket Event

    At current event 'ticket:create' can you add all details of the ticket? For example, I miss:
    - attachments
    - tags
    - priority
    - assignee agent

    I want to implement your tool with paid addons on our company, but integration is a main feature that our CEO request.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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