It just made a lot more sense having all the controls in the top left. I'm not sure why some are top left but online/away/offline controls have moved over to the other side now. It's just less convenient now...

Setup Knowledge base for auto answer while offline

Previously you could open a chat session by clicking anywhere on the row. Now for some reason you need to go all the way to the far right of the screen and click an open icon. It makes opening hundreds of chats per day far less easy.

The icon isn't even visible in a half-screen view so you need to mouse over that area until it appears.

Please change it back.

We would like to be able to open the chat up in a new window that isn't maximised. Pretty much exactly the same as the need help chat works in the admin area. I asked and this currently isn't an option for us but the functionality is already there for Tawk so it must be possible.

We have purchased the branding removal for our account and added a custom domain.
This custom domain does not apply to the profile pages of our agents.
This is something that should have been available out of the box.

Make login with social media accounts maybe google account and Microsoft business or school and private account.

This feature make login more simple and fast.

I'm facing a issue in my website is that 3 pages in my site is not showing the chat option. This happens only for particular word in the url.

Ability to use rich text (e.g: bold, underline, italic) on the consent boxes.
This will help emphasizing important disclaimers and notices before the users start the chat session

Right now we can't do any kind of exceptions for triggers, which is very annoying and makes the App impossible in some scenarios.

Example: we would like to greet visitors into their native language, as our staff knows multiple languages. If we setup an Advanced Trigger that will fire up a new greeting for visitors from Germany, these visitors will end up receiving TWO notifications: 1) the Default one, in english; 2) the German one.

We really need a way to exempt rules, make exceptions or build a basic IF / THEN scenario.

If we could send automatic answer to offline messages to let us know that we received their message and that our opening hours are ... and that they will be answered in 24H for example.

I started an paid subscription this week - i have one domain - 2 langue!

Now clearly i need to pay 30 USD to use tawk for 2 langues - for the same domain ? (if i pay monthly!)

30 usd is to much for two langue - same domain !
this is 360 USD pr. year
3600 in 10 years !
I suggest tawk to allow user to use same subscription for 2 langues on same domain?

Where at moment, one is required to message another member to join a chat, via the messaging / groups column, its expected of the member to read all messages. My suggestion would eliminate that stage by allowing one to invite a member into a chat directly. This suggestion comes after implementing a tier 2 support department into the company.

Very helpful in communicating with customers and getting your point across clearly. Here is what I mean, many of us are probably used to this already https://slack.com/intl/en-ca/help/articles/202288908-Format-your-messages

It would be pretty nice to have a list of all your team members (by department or all) and the number of chats they got in a period

please integratin whit whatsapp, facebook and intagram???

Providing dashboard in android app will be best
So if possible manage it

To be able to create folders to organize messages in the message panel like gmail for example.