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  1. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. I need API key for integration with my CRM. PLEASE DO....

    I need API key for integration with my CRM, it will add new things to our work, and will be easy to handle leads easily and fast. kindly do

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Support for next gen frameworks?

    website gets bad SEO from plugin.
    how about making it support some next generation frameworks?
    npm package is an option
    support ssr
    2020

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    249 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  5. Add a remote support so we can access customer pc and trouble shoot. This would be for Pc technicians

    I have a number of sites that utilize chats, many of them i can use here with tawk to under 1 portal. it would be nice if you guys had a remote support feature, basically the customer would click on a link allowing remote support on their PC. Currently i have to use another chat provider for this but it would be great if i could at it here keeping all my services together

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. A time ban and a chat bot

    An option so you can ban someone for a certain time. And you could also add a bot

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Change automatic ticket response! Urgent!

    Change automatic ticket response! Urgent! (Language and Text!)

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ability to use rich text (e.g: bold, underline, italic) on the consent boxes

    Ability to use rich text (e.g: bold, underline, italic) on the consent boxes.
    This will help emphasizing important disclaimers and notices before the users start the chat session

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Email templat Update!

    I would like a feature that allows us to update the email template.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Is there any api for replying message to customer ? js

    api for replying message to customer from agent

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Take chat to email

    When a user submits an offline message, I'd like to be able to use the dashboard to reply to this message via email. The email should include a copy of the offline message, and I should be able to choose a default subject for these emails. The conversation would then carry on via email.

    12 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove block on Telegram link in Widget Content

    Currently the widget lets you edit the text shown at the top and gives companies the option to provide a link as well. The problem, however, is that Tawk decides what a valid link is. For this reason companies are unable to add a link to their Telegram channel because it gives the error "URL invalid". This is a silly restriction to have, especially when companies can already put whatever link they want in the text section at the top of the widget. It's also the company's website, they should be allowed to determine what links are valid and what…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fayetteville Roofing Services

    Full Address :
    Rowan St
    Fayetteville, NC 28301 USA
    Phone :
    (910) 390-6371

    Website :
    https://www.roofing-north-carolina.com/

    Business Email :
    info@roofing-north-carolina.com

    Description :
    Fayetteville Roofing Services established and servicing Fayetteville, NC since 1994. We are roofing contractors, centrally located in Fayetteville, NC and remain locally owned and operated since our beginnings. We offer a full line of roofing services.

    Operating Hours :
    09:00-21:00 Mon-Sun

    Category :
    roofing

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ability to select more than 1 contact and delete all of them

    We need to be able to delete some or all contacts with 1 click instead of manually deleting them 1 by 1. Would be really useful for GDPR. Correct me if im msising something here

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Shortened link in signature deemed as spam/malicious by some email providers

    Hi!

    The offline chat messages that are sent via email have a signature at the bottom:
    "Missed chats are missed opportunities.
    Hire Chat Agents for just $1/hour and never miss another chat again."

    This message contains a link shortened with goo.gl which seems to be an issue with some email providers that deem such links as malicious.

    I just got feedback from Deutsche Telekom /T-Online, the biggest Internet provider in Germany that they in general deem all emails with such links as spam or malicious and will not deliver them.

    Would there be a way to replace this shortened link…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Refresh widget alone while ending chat session

    While ending chat session please clear cookie.
    Orelse please provide option to clear cookie. As of now cookie expiry along with page load only works.

    We need a refresh event after expiring cookie while ending chat session.

    This will be helpful to change department if need from customer end.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Provide historical data on number of visitors

    I would like to know how many users visited my site each day. It would be good if this could be broken down into 24 hour periods and last for at least a week.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow me to export more than 100 conversation

    I need to export all emails from all questions asked but it maxes me at 100 so this is impossible or extremely cumbersome.

    No reason for this. Please expand it

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Intergration into Microsoft Teams

    Offer an app or bot integration for Microsoft Teams

    57 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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