Now there is no way to record the name or email or any information before the user start the chat. It is difficult to identify the user detail who was it not possible. Unique id doesnt help to identify users. Please consider adding that feature

This would allow us to route the customer to the right department without them selecting it from a list. In all of our cases we know which department the customer should be talking to based off the page they are currently viewing. When the customer selects they pick the wrong one and end up having to be redirected by the chat agent - this creates friction and extra work which is what we want to avoid.

Send message to customer

It would be great if tawk has function "Auto assign chat". Instead of choosing by agent, system will auto assign chat for all online agents.

widget works fine in my native language except for email replies to tickets, I'd like to be able to translate the subject:

[#2] RE : Chat with customer

and the body

- Please type your reply above this line -

Because my customers don't understand for the reply is.

Thank you.

very nice tool....It could be great to have social network buttons, for example in addition to 'add a link' when off-line, or follow-me social buttons after a chat is completed (instead of rating).

I understand that we can put in a lot of FAQ questions for our customers to learn more.

Would be great if it is possible for us to find out what info our customers are searching for (especially those that appears as no search results.)

this to happened in all chat apps/brands

Thank you for adding custom domain to KB. I was waiting for this feature and I am going to sign up for the add on.

Now that we can use our own custom domain it would be very useful if there was an option to make navigation links in the knowledge base not open a new tab.

Also it would be very useful to have and option to set the url for the logo. so when user clicks on the logo it would take them to the main homepage rather than the fist base of the knowledge base.

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All the pre-chat features are question types. Having a plain text option enables further descriptions and bullet point explanations. These are particularly useful with offline or away options:

Eg: In a multiple choice once interest in "XYZ" is chosen then brief benefits of xyz are explained before proceeding to the message.

This strengthens the visitors resolve to know more and a link to the web page containing more info can be inserted at the end.

The result is a customer at a more advanced stage of the buying process and more motivated to leave a message.

A maioria das aplicações fornecem este recurso, poder iniciar com windows nas configurações, já aconteceu de eu esquecer de abrir a aplicação e o chat ficar offline. Também a possibilidade de iniciar minimizado na bandeja, assim ao clicar em fechar na correria, ele continua executando, também já aconteceu de fechar acidentalmente sem perceber.

I've just been testing the Knowledgebase feature and it's very nice. But the method of inserting headings and paragraphs is just hopeless. I'll never get an article published unless it's only a paragraph or two long. Suggest adding a proper editor (e.g. CKEditor or similar) with the ability to paste content or HTML in. Most editors can usually be configured to strip out any script if that is a concern.

In the tawk app, generate a sound notification every 30 seconds until the chat is answered. This would be helpful in the event that you miss a sound notification.

integrate confluence for KB

arreglar la app en android 4.4.2 no funciona dice error ocurred while communicating with Tawk Server ya llevan 4 updates y nada que lo solucionan