Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Record user email or name ( Ask them to add in name/email before starting a conversation
Now there is no way to record the name or email or any information before the user start the chat. It is difficult to identify the user detail who was it not possible. Unique id doesnt help to identify users. Please consider adding that feature
1 vote -
Allow the 'Department' to be set via the javascript api
This would allow us to route the customer to the right department without them selecting it from a list. In all of our cases we know which department the customer should be talking to based off the page they are currently viewing. When the customer selects they pick the wrong one and end up having to be redirected by the chat agent - this creates friction and extra work which is what we want to avoid.
1 vote -
webhook send msg
Send message to customer
3 votes -
1 vote
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Auto assign chat
It would be great if tawk has function "Auto assign chat". Instead of choosing by agent, system will auto assign chat for all online agents.
11 votes -
being able to translate text for email replies to tickets
widget works fine in my native language except for email replies to tickets, I'd like to be able to translate the subject:
[#2] RE : Chat with customer
and the body
- Please type your reply above this line -
Because my customers don't understand for the reply is.
Thank you.
1 vote -
social network buttons...
very nice tool....It could be great to have social network buttons, for example in addition to 'add a link' when off-line, or follow-me social buttons after a chat is completed (instead of rating).
1 vote -
setup a knowledge bank search result tracking. (Good to know what our customers are searching for)
I understand that we can put in a lot of FAQ questions for our customers to learn more.
Would be great if it is possible for us to find out what info our customers are searching for (especially those that appears as no search results.)
3 votes -
A feedback pop up box on the chat completion instead of the thumb up/down
this to happened in all chat apps/brands
9 votes -
Make knowledge base links to not open in new tab
Thank you for adding custom domain to KB. I was waiting for this feature and I am going to sign up for the add on.
Now that we can use our own custom domain it would be very useful if there was an option to make navigation links in the knowledge base not open a new tab.
Also it would be very useful to have and option to set the url for the logo. so when user clicks on the logo it would take them to the main homepage rather than the fist base of the knowledge base.
1 vote -
Exchange Recovery Database
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1 vote -
Have a Plain text option on prechat
All the pre-chat features are question types. Having a plain text option enables further descriptions and bullet point explanations. These are particularly useful with offline or away options:
Eg: In a multiple choice once interest in "XYZ" is chosen then brief benefits of xyz are explained before proceeding to the message.
This strengthens the visitors resolve to know more and a link to the web page containing more info can be inserted at the end.
The result is a customer at a more advanced stage of the buying process and more motivated to leave a message.
1 vote -
1 vote
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Netflix.com/activate - Activate Your Netflix in Easy Way
<a href="https://sites.google.com/view/netflix-com-activate-code">Netflix.com/Activate</a>
<a href="https://sites.google.com/view/netflix-com-activate-code">Netflix.com/activate - Netflix.com/tvcode - Netflix.com/tvhelp</a>
Visit: Netflix.com/activate Pick the profile from which you would like to watch Netflix after signing in. In the Enter Code field , Enter the code. Click to Activate Now. Your computer is now linked to your account on Netflix. Enjoy!Get Live up to date to recognize the modern shows on demand.
How to Activate netflix.com/activate On Device
You have to follow the given steps Below:
Download the Netflix app from Google play store or Apple iStoreOpen the Netflix App once completed
Select your plan
Login your…
1 vote -
Iniciar com o windows / minimizar para bandeja
A maioria das aplicações fornecem este recurso, poder iniciar com windows nas configurações, já aconteceu de eu esquecer de abrir a aplicação e o chat ficar offline. Também a possibilidade de iniciar minimizado na bandeja, assim ao clicar em fechar na correria, ele continua executando, também já aconteceu de fechar acidentalmente sem perceber.
1 vote -
Provide a proper editor for Knowledgebase articles
I've just been testing the Knowledgebase feature and it's very nice. But the method of inserting headings and paragraphs is just hopeless. I'll never get an article published unless it's only a paragraph or two long. Suggest adding a proper editor (e.g. CKEditor or similar) with the ability to paste content or HTML in. Most editors can usually be configured to strip out any script if that is a concern.
1 vote -
REPORT - Type of chats
Chats received with issues handled by customer service are categorised by using the TAG button. For reporting and analysis, on a weekly or monthly basis, chat is analyse to understand what are the common issues so that the company can improve on the areas.
Need a report to extract such a report to list down the number of chats received under the TAG chosen for a particular period.
Currently, TAWK allows selection of 1 TAG at a time and data further breakdown into the dates it chat with that TAG occur.
A new report for a selected period with the…
1 vote -
In the tawk app, generate a sound notification every 30 seconds until the chat is answered.
In the tawk app, generate a sound notification every 30 seconds until the chat is answered. This would be helpful in the event that you miss a sound notification.
1 vote -
integrate confluence for KB
integrate confluence for KB
1 vote -
arreglar la app en android 4.4.2
arreglar la app en android 4.4.2 no funciona dice error ocurred while communicating with Tawk Server ya llevan 4 updates y nada que lo solucionan
1 vote
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