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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Record user email or name ( Ask them to add in name/email before starting a conversation

    Now there is no way to record the name or email or any information before the user start the chat. It is difficult to identify the user detail who was it not possible. Unique id doesnt help to identify users. Please consider adding that feature

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow the 'Department' to be set via the javascript api

    This would allow us to route the customer to the right department without them selecting it from a list. In all of our cases we know which department the customer should be talking to based off the page they are currently viewing. When the customer selects they pick the wrong one and end up having to be redirected by the chat agent - this creates friction and extra work which is what we want to avoid.

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. webhook send msg

    Send message to customer

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Auto assign chat

    It would be great if tawk has function "Auto assign chat". Instead of choosing by agent, system will auto assign chat for all online agents.

    11 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. being able to translate text for email replies to tickets

    widget works fine in my native language except for email replies to tickets, I'd like to be able to translate the subject:

    [#2] RE : Chat with customer

    and the body

    - Please type your reply above this line -

    Because my customers don't understand for the reply is.

    Thank you.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. social network buttons...

    very nice tool....It could be great to have social network buttons, for example in addition to 'add a link' when off-line, or follow-me social buttons after a chat is completed (instead of rating).

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. setup a knowledge bank search result tracking. (Good to know what our customers are searching for)

    I understand that we can put in a lot of FAQ questions for our customers to learn more.

    Would be great if it is possible for us to find out what info our customers are searching for (especially those that appears as no search results.)

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. 9 votes
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make knowledge base links to not open in new tab

    Thank you for adding custom domain to KB. I was waiting for this feature and I am going to sign up for the add on.

    Now that we can use our own custom domain it would be very useful if there was an option to make navigation links in the knowledge base not open a new tab.

    Also it would be very useful to have and option to set the url for the logo. so when user clicks on the logo it would take them to the main homepage rather than the fist base of the knowledge base.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Exchange Recovery Database

    EDB to PST converter tool is a wondrous tool for transferring exchange EDB data to Outlook PST form with 100% security. It can convert EDB files to several various formats without a data loss chance. This recovery tool can assign Exchange Recovery Database in a few clicks.

    For More Info:- https://www.sysinspire.com/exchange-mailbox-recovery.html

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  12. Have a Plain text option on prechat

    All the pre-chat features are question types. Having a plain text option enables further descriptions and bullet point explanations. These are particularly useful with offline or away options:

    Eg: In a multiple choice once interest in "XYZ" is chosen then brief benefits of xyz are explained before proceeding to the message.

    This strengthens the visitors resolve to know more and a link to the web page containing more info can be inserted at the end.

    The result is a customer at a more advanced stage of the buying process and more motivated to leave a message.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Netflix.com/activate - Activate Your Netflix in Easy Way

    <a href="https://sites.google.com/view/netflix-com-activate-code">Netflix.com/Activate</a>
    <a href="https://sites.google.com/view/netflix-com-activate-code">Netflix.com/activate - Netflix.com/tvcode - Netflix.com/tvhelp</a>
    Visit: Netflix.com/activate Pick the profile from which you would like to watch Netflix after signing in. In the Enter Code field , Enter the code. Click to Activate Now. Your computer is now linked to your account on Netflix. Enjoy!

    Get Live up to date to recognize the modern shows on demand.

    How to Activate netflix.com/activate On Device
    You have to follow the given steps Below:
    Download the Netflix app from Google play store or Apple iStore

    Open the Netflix App once completed

    Select your plan

    Login your…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Iniciar com o windows / minimizar para bandeja

    A maioria das aplicações fornecem este recurso, poder iniciar com windows nas configurações, já aconteceu de eu esquecer de abrir a aplicação e o chat ficar offline. Também a possibilidade de iniciar minimizado na bandeja, assim ao clicar em fechar na correria, ele continua executando, também já aconteceu de fechar acidentalmente sem perceber.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Provide a proper editor for Knowledgebase articles

    I've just been testing the Knowledgebase feature and it's very nice. But the method of inserting headings and paragraphs is just hopeless. I'll never get an article published unless it's only a paragraph or two long. Suggest adding a proper editor (e.g. CKEditor or similar) with the ability to paste content or HTML in. Most editors can usually be configured to strip out any script if that is a concern.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. REPORT - Type of chats

    Chats received with issues handled by customer service are categorised by using the TAG button. For reporting and analysis, on a weekly or monthly basis, chat is analyse to understand what are the common issues so that the company can improve on the areas.

    Need a report to extract such a report to list down the number of chats received under the TAG chosen for a particular period.

    Currently, TAWK allows selection of 1 TAG at a time and data further breakdown into the dates it chat with that TAG occur.

    A new report for a selected period with the…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. In the tawk app, generate a sound notification every 30 seconds until the chat is answered.

    In the tawk app, generate a sound notification every 30 seconds until the chat is answered. This would be helpful in the event that you miss a sound notification.

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  19. integrate confluence for KB

    integrate confluence for KB

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. arreglar la app en android 4.4.2

    arreglar la app en android 4.4.2 no funciona dice error ocurred while communicating with Tawk Server ya llevan 4 updates y nada que lo solucionan

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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