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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Chat Login Time

    Please add a feature by which company can monitor when does chat agent is logging in. like at what time chat agent has logged into

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Deployed - Business Process Outsourcing

    Deployed - Offshore Outsourcing Company (https://deployedstaff.com) is an outsourcing agency, based in New Zealand, that specialises in building remote teams for businesses of all sizes. With four offices in Manila, Philippines, they service companies across a variety of industries from Australia and New Zealand.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add chatbot

    Add a chatbot similar to Manychat

    7 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have a "Help/Request more operators" button

    This would be a button that would sound a different notification to let other operators know that you need help with incoming chats. As a small business, if there is just one operator on the chats this would be a helpful way of letting other members of the team who are logged in, but not active, know that you can do with a hand.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Thunderbird to Microsoft Office 365

    Thunderbird is an advanced application but when the user wants to open the Thunderbird mailbox email to Office 365 folder then we need a relevant program or software. MailsDaddy Thunderbird to Office 365 Migration Tool is such an application that allows users to import Thunderbird profile emails to Office 365 Primary and In-place archive mailbox. The software preserves all mail properties, inline images, rich text formatting, and attachments in Office 365 mailbox. With the trial version you can export 20 emails from each mailbox.

    For more detail visit: https://www.mailsdaddy.com/thunderbird-to-office-365-migration/

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  6. Chat widget icon change to a mail (letter) icon when out of scheduled hours as before

    Chat widget icon change to a mail (letter) icon when out of scheduled hours as before

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Chat History access

    Let the admins decide if agents have access to chat history.

    1 vote
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  8. Export EML to PST | EML Converter

    MailsDaddy EML to PST Converter is allows to export Windows Live Mail, Outlook Express, Zoho Mail, Entourage, Thunderbird and many other EML/EML based email clients data to Windows Outlook. This powerful software run on Windows based operating system and allows exporting every single email from EML to PST format. The user does not need any technical skill to operate the tool, only few simple clicks are enough to convert EML to PST format. You can also try the demo version first and export 20 emails from each mailbox. Get more information here: https://www.mailsdaddy.com/eml-to-pst-converter/

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  9. Thunderbird to Outlook Converter

    To migrate Thunderbird emails to Outlook PST format always opt MailsDaddy Thunderbird to Outlook Converter. This is a well-programmed application that has lots of efficient features to convert and import every single email from Thunderbird to Outlook PST format. The user can use this simple solution on Thunderbird MBOX and Maildir files and easily migrate in PST, EML, MSG, HTML & many other given format. With the demo, you can convert 20 emails from each mailbox. Explore more information here: https://www.mailsdaddy.com/thunderbird-to-outlook-converter/

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  10. Convert MBOX to PST | MBOX Converter

    There is also a helpful solution called MailsDaddy MBOX to PST Converter. It has numerous features to convert and import MBOX data to Outlook PST format. The tool always preserves all mail folders, properties, inline images, and attachments into the converted PST file. MBOX Converter also allows migrating MBOX file in Office 365, Live Exchange, EML, HTML & many other given formats. You can check the preview of the email before exporting every single email to Outlook. Besides these qualities, it comes with trial edition so you can check the accuracy of the MBOX converter by converting 20 emails from…

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  11. Office 365 can be more useful than just an email application if you pick the right subscription plan. For business, enhancing productivity a

    Office 365 can be more useful than just an email application if you pick the right subscription plan. For business, enhancing productivity and collaboration in the organization has become necessary to make it easy and more proficient for the employees to work.But, numbers of businesses are still utilizing the basic plans of Office 365, which limit them from utilizing the updated features. So, to ensure you get every feature and use your Office 365 subscription to the most.
    https://www.get-officecom.com

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add custom reply message feature for offline chat.

    Add custom reply message feature for offline chat. Currently “Your message was sent successfully!” showing as message but we need to show custom message. it can be configurable for multiple language

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. MBOX to PST Converter Bitdataconversion

    If you are looking for a solution which converts your MBOX with all attachment into PST format then, you also go with MBOX to PST converter tool from Bitdataconversion that allow converting multiple MBOX files. It supports various email clients for MBOX formats such as Thunderbird, Apple Mails, Gmail, Eudora, and many more.

    Key features of Bitdataconversion MBOX to PST converter:-


    1. Convert MBOX to PST with multiple MBOX files

    2. Support 20 email client for MBOX format

    3. Allow creating password-protected PST and Unicode PST file

    4. Allow splitting large PST file into multiple smaller PST

    5. Additionally, this tool also export MBOX to…
    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. BBT - Web Design Agency Auckland

    BBT - Digital Agency NZ (https://bbtdigital.com) is a full-service digital agency that specialises in creative design, website UI/UX design and development, paid social media advertising, search and display marketing, and digital strategy. BBT Digital is able to satisfy every aspect of a business’ digital presence and ensure it becomes a revenue-generating aspect of their operation.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow agents to send gifs

    Please include the ability for agents to send gifs to their customers in chat, we had this on our previous chat system and you wouldn't believe the positive response we got from utilizing them!

    We just switched over to Tawk and we're missing them a lot.

    /sadpanda.gif

    18 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Shortcuts export

    It would be nice to be able to export the shortcuts in another system, i.e. Gmail other than by copying pasting them. To export them.

    4 votes
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  18. Accept chat toggle per widget.

    Ability, as an agent, to be able to accept chat per widget separately. So in one widget I am online, buit in another I am offiline

    1 vote
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  19. Remove all cookies and tracking that are unnecessary

    I would like to remove as many cookies as possible to the chat. I have been using Tawk for a while now but now need to change this since I noticed it uses so many tracking cookies. Would love a way to turn this all off.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. I'd love to be able to make my knowledge base publicly available to my users

    The same way Zendesk allows me to have a wiki that I can integrate with a chatbot, I'd love to be able to automatically point users to content in my knowledge base when I'm not able to respond right away (or if they chose to do so rather than talk to a human).

    This is a complex thing to do (you'd have to have chatbot support, that I'd happily pay +$20 for), and who knows what else, and I'm sure you don't even have it in your "Future" features list for a reason, but it would be useful. We might…

    3 votes
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