Please add a feature by which company can monitor when does chat agent is logging in. like at what time chat agent has logged into

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Add a chatbot similar to Manychat

This would be a button that would sound a different notification to let other operators know that you need help with incoming chats. As a small business, if there is just one operator on the chats this would be a helpful way of letting other members of the team who are logged in, but not active, know that you can do with a hand.

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Chat widget icon change to a mail (letter) icon when out of scheduled hours as before

Let the admins decide if agents have access to chat history.

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Add custom reply message feature for offline chat. Currently “Your message was sent successfully!” showing as message but we need to show custom message. it can be configurable for multiple language

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Please include the ability for agents to send gifs to their customers in chat, we had this on our previous chat system and you wouldn't believe the positive response we got from utilizing them!

We just switched over to Tawk and we're missing them a lot.

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It would be nice to be able to export the shortcuts in another system, i.e. Gmail other than by copying pasting them. To export them.

Ability, as an agent, to be able to accept chat per widget separately. So in one widget I am online, buit in another I am offiline

I would like to remove as many cookies as possible to the chat. I have been using Tawk for a while now but now need to change this since I noticed it uses so many tracking cookies. Would love a way to turn this all off.