Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. make it an option to be able to print a complete history of visitors by IP address for the last 30-60 days

    IT guys said it would really help combat click fraud and website security..have nights where my widget goes haywire with "unknown" visitors and oversease (china, india pakistand etc) IP addresss

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we currently don’t have a feature for printing a visitor’s history.

    However, our BAN feature can help restricts spammers or unwanted users from using your chat widget.

    You can activate this feature with the following options:

    1. Banning a visitor

    You can ban specific visitors from your active chats and offline messages.

    Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor

    2. Banning/blocking the widget by location

    You can block a specific country to hide the widget from visitors of that country.

    Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy…

  2. Your system do not support simple Chinese.

    Your system do not support simple Chinese.

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our Dashboard currently supports the Traditional Chinese language.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    You can also help us translate tawk.to by visiting the following links:

    1. Web Dashboard here > https://crowdin.com/project/tawk/
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Feedback Agent Ranking

    There should be an automated feedback at the end of the chat. An automated agent ranking system should be developed based on the feedback provided by the customer.

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have a default survey for agent ratings. Our feedback rating is through our Sentiments feature. This is where the visitor can click the thumbs up and down icons to rate the chat conversation.

    To generate the User Satisfaction reports, follow the steps below:

    1. Access the Reporting section by clicking the graph icon in the left sidebar bar, the 5th icon down from the top.

    2. Click the User Satisfaction category. You can view the summary report showing how many Negative, Positive and Neutral sentiments the property received from your visitors along with the feedback dates. To check the agent’s statistics, select the specific agent and/or specific tags to view their chat ratings.

    3. You will have the option to download these reports as a …

  4. Knowledge base / Add images to categories

    Hi, I really would like to have the option to add my own images to the categories in your great Knowledge base. It would make a big difference and a "personalization" of the tool.

    Icons are great but sometimes feels a bit "boring" if you understand what I mean. And Icons don't communicate in the same way as images.

    I've looked on several tools like yours (knowledge base) and no one has the feature.

    For example, www.kundo.se - a Swedish look-a like - has the same system with icons. And there I have to pay like 200 GBP to use…

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, you can’t modify or add images to the Category section of the Knowledge Base.

    We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes adding your Knowledge Base as a search option on your chat widget.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Should you wish to send me the PSD file, you can email me at sienna.rubio@tawk.to or book a call to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Knowledge Base : Allow to display more than 10 articles on the same page per category

    I think the actual system is not user friendly... The user doesn't easily see that there are more pages to read in the category... There is juste a little grey arrow on the bottom right...

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, a maximum of 10 articles can be shown per category.

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Should you wish to send me the PSD file, you can email me at sienna.rubio@tawk.to or book a call to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Add Facebook Pixel and Google Tag on Knowledge Base page

    Would be good to have a place where we can put Facebook Pixel and Google Conversion Tag on the Knowledge Base page.

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, we support Google Tag Manager only on our chat widget — not with the Knowledge Base.

    We also don’t support Facebook Pixels.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Add option to configure Menu in the chat.

    The menu which appears in chat on the right side. It will be good to have option to remove it, change it, or configure options in that area. Just a little bit more control of that widget!

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The default position of the chat widget menu is located at the top right side of the widget.

    We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/

    You now have more options for customizing your chat widget. It’s like having a mini-website in the chat.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add agents, images, videos and even a Knowledge Base search bar where your visitor can search for answers on the chat widget.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. 1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links:

    1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios

    2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android

    If you are having issues with getting sound notifications, visit this article to find out more:

    1. Why am I not getting notifications? – https://help.tawk.to/article/faq-i%E2%80%99m-not-getting-notifications

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Js Api to get the number of new messages sent to a visitor

    TawkAPI.onNewMessage = function(){
    let numberOfNewMessage = Tawk
    API.getNumberOfNewMessages();

    };

    This is useful for those who wants to build their custom widget.
    So there are actually two new APIs needed.:

    onNewMessage and getNumberOfNewMessages

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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We have JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Correct the "X mins ago" in German

    In German the word order is not "X mins ago" but rather "Ago 2 mins". The word ago should be translated "vor". As of now it is not translated and the word order is wrong.

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    I have forwarded this concern to our dev team and the new translation is currently being reviewed for approval.

    Changes will automatically be seen in the chat widget once the changes are implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Sending emails tickets in Spanish

    Hello, it will be possible that the ticket emails that are sent, that the message instead of being sent with text in English is sent in Spanish

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At this stage, all our ticketing notification emails are in English language. There is not currently a way to modify or translate these.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. margin settings for chat button

    for websites that are using bottom navigation, chat button will cover these elements

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature for changing the margin settings of the chat widget.

    The tawk.to chat widget offers 6 different positions you can choose from: top and bottom corners, middle right side and middle left side.

    Click here to learn more: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. add entertainment features for users like some free games

    add entertainment features for users like some free games : https://geometrydash-best.com

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    This new update will answer your concern about adding games/entertainment links on your chat widget.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add the URL of your games and your users can play it on another tab/window.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Hide agent name on chat widget so the customer won't know who they are taling to

    It will be inconvenient sometime if the customer know who they are talking to. So is there any solution to hide the agent name in the widget?

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature to hide for hiding the agent’s name on the chat widget.

    An alternative would be to create an Alias.

    Aliases allow you to answer chats via different personas. You can use this feature if you wish to protect your identity.

    To learn more about Aliases, visit this link: https://help.tawk.to/article/creating-and-managing-aliases

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Internal communication tool for small and medium businesses

    Actually, I am looking for an internal communication tool l( where we can communicate within our employees Where we can text, do audio and video calls, etc. We would be having 5 to 10 employees using it. We need the internal communication tools with our logo and on custom url? Do you provide that option in your platform?

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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out. 

    Our Dashboard currently supports direct chat and group messages to the other members of the property. However, we don’t have features for internal voice, text and video calling.

    To learn more about direct messages and group chats, visit the following links:

    1. Setting up direct messages
    https://help.tawk.to/article/setting-up-direct-messages

    2.Creating a Group Chat
    https://help.tawk.to/article/creating-a-group-chat

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Set different Visibility Options per Widget

    Assumption
    You created 2 different widgets for a same property and want to add different visibility options using "Include on specific url"

    Example:
    WP Plugin Settings > Account Settings > Select Widget 1
    Visibility Options -> include on page 1

    WP Plugin Settings > Account Settings > Select Widget 2
    Visibility Options -> include on page 3,5

    Currently, once a visibility option is saved, it is saved for both widgets (1 and 2). You cannot have different visibility options per widget.

    Thank you

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, the WordPress plugin doesn’t allow multiple widgets to be assigned to a website.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Chat shortcut visibility

    Chat shortcuts visibility, to have shortcuts visible, for example to admins. Basically to add more accessibility to shortcuts so that newest members of certain support do not have access to advanced shortuctus.

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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we don’t have a feature for limiting Shortcut access to a specific agent/department.

    All Public shortcuts will be visible to all property members.

    If the agent creates a Personal shortcut, it is only visible to that agent.

    Helpful links:

    1.Creating and managing shortcuts — https://help.tawk.to/article/creating-and-managing-shortcuts

    2.Managing and creating profile shortcuts — https://help.tawk.to/article/managing-and-creating-profile-shortcuts

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. voice replies

    Ability to click microphone button, record a reply and send to the customer as an audio recording like Facebook messenger has.
    This is much faster than having to type replies and provides a friendly experience for the customer.

    1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have a direct microphone option for recording a voice message and sending it to your customer.

    An alternative option is to record an audio file and send it as an attachment to your customer.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. 1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don’t have a feature that shows the total number of your search results in the Messaging section.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Assignee in create ticket event

    Hi,
    Why we cannot find the assignee in the create ticket event. I think it's important for integration with services like Zapier

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can find the assignee of the ticket either on the main page of the Messaging area (the name inside the rectangular box) or when you open the ticket under the ‘Created by’ section.

    To learn more, visit the following links:

    1. Creating and responding to tickets
    https://help.tawk.to/article/creating-and-responding-to-tickets

    2.Assigning tickets –
    https://help.tawk.to/article/assigning-tickets

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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