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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. when someone uses a png file for the chat icon, allow the image to not have a white background.

    i designed my chat widget to not have a background so it would float on our page. But your system auto fills a with a white background... it would be great if this could change

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  2. 1 vote
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  3. Enable user moving or hiding chat icon on mobile version

    Chat widget is great, but on mobile websites sometimes it covers some element, for example "submit" button in my case.
    Can we enable "floating" in a way that customer can move it on the other side of the screen by holding finger on it a bit longer?

    Or that customer have an option to hide it?

    1 vote
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  4. screensharing only

    It would be nice to be able to disable voice on screensharing or as a seperate feature.

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  5. audio chat like on WhatsApp. The visitor who is not literate, can speak audio only and send via chat.

    audio chat like on WhatsApp. The visitor who is not literate, can speak audio only and send via chat.The Staff can also do the same. Due to the increased number of users who use their local languages and want to talk and get assistance. it would be helpful.

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  6. add more languages :)

    Please add the following languages:
    CROATIAN
    SERBIAN
    MACEDONIAN
    ALBANIAN

    1 vote
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  7. Please add automate mail to assignee when the chat is assigned to another agent

    Agent 1 took call and has no sufficient information
    After the message is done, agent 1 convert to ticket and assignee to Agent 2
    Currently, no mail is sent to assignee so he can know that he has been assigned the tawk to handle

    1 vote
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  8. Add a feature to rearrange departments

    Add a feature to rearrange departments in admin dashboard and pre chat!

    1 vote
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  9. visitor typing JavaScript API

    i wanted to track conversions on Google Adwords and i used API function of onChatStarted. in console logs this function is triggered even when agent sends a message to the visitor.
    whereas it should be triggered when visitor respond to the agent's message.

    1 vote
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  10. Ability to change the red background for notifications

    I'd like to customise the red circle background on the notification bubble.

    1 vote
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  11. 1 vote
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  12. Clone an existing ticket to create another

    The idea is to be able to create a new ticket based on the information of an existing tickets. It is usual to have to create new tickets with almost the same info of another, just changing a few info. In this cases this should be very useful for time saving.

    1 vote
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  13. Integration with zapier doesnt work anymore. There are 2 zaps and both of them have expired tokens.

    Integration with zapier doesnt work anymore. There are 2 zaps and both of them have expired tokens.

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  14. Convert a missed chat to ticket without visitors email

    How do I convert a missed chat to ticket when no email address is provided by the visitors

    1 vote
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  15. hello, it would be great if there was a way for us to modify the chat close X icon when the chat message pops out. Hard to see

    hello, it would be great if there was a way for us to modify the chat close X icon when the chat message pops out. Hard to see for most customers.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

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  16. إزالة الدكن وتثبيت الوضع الفاتح على جهاز الجوال

    إزالة تلقائي الوضع الداكن
    تثبيت الوضع الفاتح على جهاز الجوال

    1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  17. I am requesting an intergration for boolba.biz crm it would be awsome to use with tawkto

    I am requesting an integration for boolba.biz crm it would be awesome to use with tawkto.

    1 vote
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  18. create a report that shows chat volume for each department.

    Our organization would like to track chat volume for each department, not just for each user or tag.

    1 vote
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  19. 79/5000 I want to display messages on mobile when administering messages to guests like subiz

    79/5000
    I want to display messages on mobile when administering messages to guests like subiz

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  20. change icon position automatically depends on page direction if ltr or rtl (right or left)

    now I set the position as I want I know but the position still manual set but if rtl direction I need to change the position automatically, I suggest (I'm js developer and this is the solution) to detect page direction in variable then set position depends on it, it's soooo easy :)

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