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  1. Please give option for bubble icon also, It can be paid so needy people can take it.

    Please give option for bubble icon also, It can be paid. Because with that will give freedom to firms to use their own designed icon.

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we do not have other shape customization for our widget.

    We currently offer the bubble-shaped and rectangular icons.

    Great news! We have just released a major update to our widget.

    See our latest release here: https://www.tawk.to/category/updates/

    This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  2. 1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    Any agents you have added to a property will be able to create and modify Knowledge Base articles and respond to visitors in the widget.  However, only an Admin has permission to modify the Widget.

    You also have the option to use your Knowledge Base site and "disable" the widget function.

    To do this, follow the steps below:

    1. Select Administration Cog.

    2. Click the Knowledge Base tab.

    3. Click the Configure button in the top right corner.

    4. Under Chat Widget, select NONE.

    Your chat widget will not show on your KB site.

    Helpful link: https://help.tawk.to/article/setting-up-your-knowledge-base

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  3. Provide a colour background option for the TAWK APPLICATION.

    Provide a colour background option for the TAWK APPLICATION.

    On a web browser, it can be done by using extensions, but not in the app.

    Colour white literally hurts the eye in a long period of usage.
    However, the app stays in white and it also drains the battery too fast.

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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have a feature for changing the background color of the chat widget.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  4. specific working hours and days

    Good morning,

    when we have a holiday due to a holiday that falls during the week, we cannot set a closed chat. I propose to add the possibility of setting non-standard working hours on specific days

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our Scheduler allows you to manage the operating days and times of the widget.

    At the moment, however, we don't have the option to schedule specific dates.

    Our Calendar product is already on our roadmap for development. Our dev team is working on this feature and will add it in due course.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  5. Implement two-step authentication.

    For added security, I would like to have two-step authentication for agents as they log into the app. I would be happy with email, text, or an authentic app.

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don't have two-factor authentication for signing in to the tawk.to Dashboard.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  6. I suggest that the word / character limit not be limited when the chat is not offline

    I suggest that the word / character limit not be limited when the chat is not offline

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We have updated the character limits of the following:

    1. Multiple Choices Label length: maximum length of 100 characters
    2. Individual option for Multiple Choices: maximum length of 512 characters
    3. Options required field: dropped number of minimum fields required from 2 to 1

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  7. Display option hierarchy in pre chat form

    Did you ever visit namecheap site. They use a chat widget which would display a list of options initially. Then when you select any one of the option, more sub-options shows up and so on. It goes up to 4 or sometimes 5 levels. You too should ponder upon providing similar feature. Further the scrollbar should be little wider

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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    An automation/chatbot feature is on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  8. To make available an option that turns the Many to One chat approach to a One to One chat

    The idea is to make available an option that can turn the Many to One chat approach to a One to One chat for confidential communications. We are an NGO that deals with confidential exchanges with our visitors. So the chats need to be handled in a private setting. Only supervisors can be see all active chats. But agents should not see each other chats. They can use direct messaging to ask for assistance or share ideas.

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we cannot assign chats to a specific agent/assistant or create a private channel. All incoming chats can be viewed and answered by all agents logged into the property.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  9. i suggest you do like this tool

    why don't you allow us to know visitor locations through mobile notifications like this tool, please check the screen shot and you will know the difference
    https://ibb.co/N1f54Y5

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    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We currently don't have an option for showing the visitor's location through a mobile notification.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sie


  10. enable statistics for individual agents

    a feature to be added where we can see our agents' individual performance- how fast they answer chats, how many missed chats etc. We love this platform but that is one huge missed feature that we need badly.

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    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    You can view performance data for individual agents in the reporting panel of the tawk.to Dashboard. To access reporting, log in to your tawk.to account and head over to the left side of your Dashboard. Click on the tab that says Reporting (bar chart icon) to view. 


    You can control which data you see and how it is presented in your reporting panel. Filter the statistics you see by agent or tag. Then, use the buttons at the top of each reporting page to download your report. 


    To know more, please go here: https://help.tawk.to/article/understanding-reporting


    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!


  11. Need to transfer sweatcoin money to cash app account?

    If you are a cash app user and want to Transfer sweatcoin money to Cash App then you have come to the correct door to transfer your sweatcoin money. Here you can easily transfer your sweatcoin money into your cash app account within seconds you just have to click this link and after that, it’s just a matter of seconds. https://www.contactmail-support.com/blog/how-to-transfer-sweatcoin-money-to-cash-app/

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  12. Company Career Site

    Company profile site where we can add employees and departments something similar to teamtailor that help companies do marketing

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    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min


  13. able to do mentioning among agent on whisper chat room

    able to do mentioning among agent on whisper chat room. it would help the agent to notify other agent to work in on the same issue

    1 vote
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  14. What is Stella olm to eml recovery software?

    Stella olm to eml recovery software is the best software to recover all olm file items in to eml file. this software is recover all outlook olm file data in to eml file and support all version 32bit and 64bit olm file. Stella olm to eml recovery software recover all corrupted and unmounted olm file data.
    For more info visit this link
    https://www.stelladatarecovery.com/email-migration/olm-to-eml-converter.php

    1 vote
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  15. A website that helps you to enjoy all the games you want.

    After this I introduce to you a website that has a lot of good games. https://modpree.com/ is a game app website and i have played we love them.

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  16. Add an HTML signature to the emails

    I have a company signature with our logo and links to our social media pages hidden under 24x24 logos. It would be lovely to add these to the emails I send through your service.

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  17. 1 vote
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    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We don't have a feature for hiding the Knowledge Base from search engines. Once an article is published as public, it will be indexed by Google and other search engines.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  18. Cumulative data for "submitted from"

    Currently messaging shows "submitted from". I would like to see the pages from where most of my chats are being triggered from. Would be great, if this can be added in reporting.

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    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We don't have a feature for viewing statistics identifying the pages from which chats are being triggered.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  19. Make a dropdown available to add on the widget for when there are many different choices for the user to select.

    Make a drop down available to add on the widget for when there are many different choices for the user to select.

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  20. pay attention to customer

    Hi i send a lot of messages to website visitors, but sadly i can't pay her attention, There is a possibility to "call customer" or "Vibrate her phone" for pay her attention 😉?

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    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We don't have a feature for calling customers or vibrating their phones. However, you can create triggers to encourage chat engagement.When you create a trigger, you write a message that will be sent to a visitor on your site if certain conditions are met. Learn more about triggers here: https://help.tawk.to/article/creating-and-managing-triggers


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


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