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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. THIS IS URGENT!! please aument more the limit of the departments

    I can´t create more of 20 departments I need create as 30 departments for my web app of services.

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment you can create a maximum of 20 departments for each property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  2. Possibility to edit texts in coversation

    Can you makle possible to edit texts when I amde mistake in conversation with visitor?

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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently have no editing feature for sent messages.

    I would recommend creating shortcuts, or canned responses, for repetitive replies. Setting up shortcuts saves time and keeps your answers accurate and consistent.

    Learn more here: https://help.tawk.to/article/creating-and-managing-shortcuts

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  3. Trigger chat message on button click

    Trigger a chat message to pop up when the user does something on the website, triggered by JS api

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we currently don’t have a feature for setting a trigger based on a button click.
    Our Advanced Trigger offers the following conditions:

    1. Time/Date
    2. Location of Visitor
    3. Previous Visit Information
    4. Page Information
    5. Visitor Information
    6. Software/Computer of Visitor
    7. Online Statuses
    8. Chat-related Information

    Helpful link: https://help.tawk.to/article/advanced-triggers

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. THIS IS URGENT!!

    please aument more the limit of the departments I can´t create more of 20 departments I need create as 30 departments for m

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, you can create a maximum of 20 departments per property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  5. 1 vote
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Google chat.

    Alternatively, you can add a URL tab.

    Adding a URL tab allows you to embed a website within the tab. You just need to give the Tab a name and enter the URL.

    Helpful link: https://help.tawk.to/article/creating-and-managing-tabs

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. knowledge board

    This is all for the knowledge board

    1)knowledge board table needs to have the standard add/remove, before/after once the table has been added

    2) WYSIWYG in the knowledge board paragraph

    3) knowledge board add code tool does not seem to work and confused by the option on the left when adding the code because it does not make the choice that is picked

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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out and sharing your challenge and ideas here.

    The code formatting feature in the paragraph block of the Knowledge Base displays a representation of code only. At this time, we do not have the ability to edit code directly in the Knowledge Base.

    Rows may currently be added and subtracted from tables by modifying the number of rows in the panel to the left.

    At this time, the best way to preview content blocks before completion is to publish the article to private and click the preview link.

    We have taken note of your suggestions and will post updates once the features have been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min.…

  7. Install tawk as browser app

    May I know if you guys offering a browser app for your tawk?
    For example, I can install tawk as a browser app using Microsoft Edge browser and it's installing a browser app.
    Like in chrome - I can install YouTube and some other websites as a browser app from the address bar and can use that as an app.
    I hope this screenshot will help you to understand more about the concern.
    https://prnt.sc/1euxq13

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great idea!

    At the moment, our tawk.to app is available for Windows, macOS, Android and iOS devices.

    - Windows App: https://www.tawk.to/tawk-to-for-windows/

    -MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/

    -iOS app: https://apps.apple.com/app/tawk-to/id907458277

    -Android app: https://play.google.com/store/apps/details?id=to.tawk.android

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Adjust Mobile Version of Chat Widget from "Message", For example to "Chat Now!"

    Adjust Mobile Version of What Chat Widget says, change the "Message" - For example to "Chat Now!" This should be customizable.

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    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    The ‘Write a reply’ or ‘Start a Conversation’ message on Mobile is currently not customizable.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Identify users name for welcome auto response.

    A way of identifying the user name from a pre fill form and being able to input this into an automated response.

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an automation for adding a customer’s name when using Shortcuts or Triggers.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. I suggest if tawk.to can add country code option in the contact form, it will be very much helpful.

    I suggest if tawk. to can add a country code option in the contact form, will be very much helpful, IMP feature.

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    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently do not have a Pre-Chat Form field allowing country code selection for mobile numbers.

    Alternatively, you can add a phone number field and edit the text to request the additional code.

    For example, “Input Phone Number With Area and Country Code.”

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Braground color

    H,

    I wish there was an option to change background colour/opacity.

    https://localfreshfoods.co.uk/wp-content/uploads/2021/08/Untitled-11.png

    Thank you very much.

    Kind regards

    Rajendra Patel

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, the background color for trigger messages can not be customized.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Add New Feature

    Change The Live Chat Background

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have a feature for changing the background of the live chat window.

    However, the background colors for Agent and Visitor messages can be customized in the Widget Appearance area of the Dashboard.
    Learn more about customizing your widget’s appearance here: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We’ve taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. SECURE FORM

    I would really love it if you guys enter a secure form option for users to put their confidential passwords and usernames on

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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Although a secure form option is currently not available in our chat widget, we take your privacy and data security seriously at tawk.to.

    All communication between you and your visitors is over SHA-256 Secure Socket Layer, and all data is housed on encrypted servers.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Add validation on Mobile number

    It Could be great to add validation on Mobile number, presently we don't have validation and users typing more than 10 digits

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a feature for phone number validation.

    The CRM (Contacts) feature is already in our development roadmap. Our engineers are working toward this new feature, and we will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. 2 colum in one row

    could you add a new feature like 2 colum in one row

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  16. API endpoint to fetch the messages of a specific chat

    Hi there! It'd be great if there was a way of being able to fetch the messages of an existing/old conversation.

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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently have a REST API in the works that will be out once the documentation has been approved.

    In the meantime, check out our JavaScript API documentation for a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Hide Chats I Have Not Joined

    I'm wondering how we can make it so that my colleague can only filter to see the chats they are responsible for rather than having everyone's chats fill their screen as well.

    For example: My colleagues were successful in "Joining" individual chats, but when one person (Colleague A) would join a chat, they could also see the chat Colleague B and Colleague C were having. This was being listed in the Active Chats tab. I'm wondering if there can be a way hide the chat if the person is not the individual responsible.

    I recognize this is defaulted in the…

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    Currently, a feature is not available for assigning chats to specific agents or hiding chats from other agents. All chats can be viewed by all members of a property.

    I would suggest creating a department.

    Here’s how the department function works in the tawk.to chat:

    ​1. Chats can be assigned to departments. All agents, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    ​2. This allows for easy chat take-over, especially if the transfer is from one department to another.

    3. ​When a chat is assigned to a department, other agents only hear notification sounds if there are no agents currently online in the department the visitor has selected. So the only time all agents are notified…

  18. I put tawk-api on my website but i dont see where i got the massage that people send me!

    I put tawk-api on my website but i dont know where i see the massage that people send to me!

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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    To further assist you with your concern, I will need the following details:

    1. The relevant Property ID/website:

    2. Screenshots showing the issue or error message:

    3. Your email:

    4. A contact number (with area code):

    Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

    Thank you and hope to hear from you soon.

  19. Automatic responses

    Hi, just wanted to ask if we can change the automatic response "ticket created" to customer
    it goes automatic and its in English so our Finnish customers are confused.

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    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we do not have the option to modify or translate the ‘ticket created’ message.

    You can modify and select Finnish as the default language in the Submit Ticket form in the Knowledge Base, however, we do not have a language translation or options for the auto-response email.

    To learn more about Customizing the Submit Ticket feature in your Knowledge Base, visit this link: https://help.tawk.to/article/customizing-the-submit-ticket-feature-in-your-knowledge-base

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. its better if I could add a list customers to tawk thereby concurrent customers can be identified next time when they appear on the website

    I use tawk but there are many customer who are regular visitor on my site. its convenient to identify them by the admin whenever they appear on my site. At present, they need to introduce themself which looks old age system.

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    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    Regarding your concern, I would suggest you save the name and email address of your frequent visitors.

    You can proactively engage with a visitor by initiating a chat..

    When you see one of your frequent visitors on your site, click their profile to open the chat panel. Then, click the Join button to start a chat.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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