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3465 results found

  1. pay attention to customer

    Hi i send a lot of messages to website visitors, but sadly i can't pay her attention, There is a possibility to "call customer" or "Vibrate her phone" for pay her attention 😉?

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    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We don't have a feature for calling customers or vibrating their phones. However, you can create triggers to encourage chat engagement.When you create a trigger, you write a message that will be sent to a visitor on your site if certain conditions are met. Learn more about triggers here: https://help.tawk.to/article/creating-and-managing-triggers


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  2. need the hide option of the entire menu on widget

    Hi. I have installed the free widget on my website. I now see a menu on the right upper corner (change name, Email trasncript, sound on, popout widget, end chat).

    I would like to request the option to completely remove this menu from widget or hide entire menu.

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    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We do not have a feature for hiding the menu on the widget.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  3. share article to multiple KBs

    We have multiple articles that are relevant to more than one KB; it would be great to be able to share them across KBs without recreating. Related: share an article across categories without having to duplicate.

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an option to share or migrate articles from one Knowledge Base site to another.

    However, you can list an article in multiple categories of the same Knowledge Base Site. The article will appear in the list for each category.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  4. improve the whmcs integration explanation

    Hello, first of all I appreciate the work you do. keep in that way. In the help center there is an article where it helps to integrate the chat in whmcs, and although I try both ways, the chat is never integrated to my site, I think the explanation should be more specific, that is, it is not that it is not What happens is that it should cover cases where the chat just doesn't appear.

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    Hi, Juan

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We have forwarded your feedback to our devs and KB team to support the creation of additional content to help our users integrate tawk.to with WHCMS.

    Your request has been acknowledged and updates will be posted once the changes have been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to 

  5. Include Daily Chat Uptime as part of the reporting. It would be useful in calculating productivity

    It would be great if you could incorporate daily chat uptime (how long an agent has been online in a day/ hour). This would be very helpful when trying to look at productivity and efficiency. Right now, the weekly roundup report only gives you a weekly data, which is not sufficient. Thanks.

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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, Jassheena Christopher

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have Productivity statistics for agents in our Reporting panel.

    We do, however, have statistics available for each agent’s Average Chat Duration, Response Time and User Satisfaction to help you monitor individual performance.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  6. Location Notification to Agent

    The agent should get notifications if customer visits from a specific location

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment we do not have location notification settings.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  7. dark mode / theme for dashboard

    dark mode / theme for dashboard

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    Hi, Gio Enrico

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We do not have a dark theme for our dashboard at this time.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  8. Shortcut Feature Request

    Please place an option for admin user to restrict who can modify/create the shortcuts.

    If above is not possible, to track who created a new shortcut and/or who made an update, Please require user information before a new shortcut or a modification is saved.

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    Hi Ed,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don't have a feature allowing you to restrict access to creating shortcuts. Shortcuts may be created by any member of a property.

    However,you can restrict access to shortcuts.For every shortcut you create, you have a choice between making it Public or Personal.

    Selecting Public allows all agents with access to the property to use the shortcut when answering chats. A Personals shortcuts can only be used by you and are also known as Global Shortcuts. You can access these by going to My Profile (user icon top left corner of the Dashboard) and selecting Global Shortcuts.

    Shortcuts save you time and keep your team’s responses accurate and consistent. They also ensure that your spelling and grammar are correct.

    https://help.tawk.to/article/creating-and-managing-shortcuts

    If you have any questions or require assistance, we invite you to reach out on…

  9. Add "drag in" file feature to the chat

    Now its necessary to make a screenshot, download it and upload as a file. With Mac OS you can create a screenshot without saving it as a file and just drag it anywhere. Would be super cool to have "drag in" feature for Tawk

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    Hi Aleksandr,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We don't currently have a feature like this. However, if you would like to request it, please post the idea here > https://feedback.tawk.to/

    Our product team will look into this in the near future.

    Currently, we can only drag it to chat from an existing file in the desktop device.

    Other ways to send files at the moment will be by using the paperclip icon/upload file menu or copying/pasting the image in the message box.

    Here is a list of features: https://www.tawk.to/features/

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to or just want to talk to someone at tawk.to, here is a link…

  10. Analysis of time when no agents are available for chat during the working day

    We need to look at times when none of our current agents are available for chat online during the working day. (rather than leaving a default option and missing chats) It would be useful to report on at a person level to see when they were available throughout the day.

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    Hi Anthony,

    Thank you for choosing tawk.to and for sharing your suggestions. We value your input and we thank you for the continued support for our product.

    We currently don't have the option to analyze the amount of time for which agents are not available to take chats.

    At the moment, we don't have a specific scheduler that automatically sets agent status to online/offline. However, at least one agent must be logged in as either Online or Away for the widget to be online.

    Note: we've taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Visit this link for more information about agent status: https://help.tawk.to/article/changing-your-online-status

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  11. Desativar criação de ticket via e-mail.

    Meu chat acabou tendo o e-mail de acompanhamento de tickets descoberto (tickets@xxxxx.p.tawk.email) e está recebendo e-mails de spam com links maliciosos. Utilizo uma integração com gatilho de criação de ticket, porém está ação é realizada pelos agentes apenas.

    Procurei a possibilidade de desativar essa funcionalidade ou trocar o e-mail de acompanhamento, mas não encontrei nada.

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We do not have an option for disabling the ticketing system.

    The purpose of the ticketing system is to converse with customers via email.

    An email address is required for the system to work.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  12. 1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we currently don't have a direct integration with Zendesk.

    However, you can use Zapier or Make (formerly Integromat) to integrate tawk.to with Zendesk and hundreds of other apps.

    You can find our supported integrations here: https://help.tawk.to/category/integrations

    https://help.tawk.to/category/shopping-cart-integrations

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  13. chat window block the full screen

    chat window open in a full screen and block the full site

    any help ?

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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Stefen,

    This is Elle from tawk.to. Thank you for reaching out.

    It sounds as though you have enabled the pop-out feature.

    This how the widget behaves on a mobile device:

    1. If the chat widget is configured as a POPOUT, the widget will open in a separate tab purely for chat.

    Visitors will have to come back to the main tab if they wish to navigate your website.

    2. If the widget is configured to MAXIMIZE, the chat widget will open within the current tab and the widget will follow the visitor as they navigate your website.

    It will notify the visitor if there is an unread message in the same way it would for a text message on a mobile phone — a little red 1 or 2 appears on the widget.

    To configure the widget’s behavior, do the following:

    1. Click the ⚙️Administration Tab ➞ Channels ➞…

  14. download knowledge base

    Allow downloading knowledge base

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    Hi Manuela,

    This is Elle from tawk.to. Thank you for reaching out and for sharing your question here.

    At this time, we do not have a feature allowing Knowledge Base content to be exported.

    We have taken note of your feedback and have submitted your requests to our development team. We will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    The Knowledge Base is a place where visitors and agents can quickly and easily gather and share information. You can include tutorials, frequently asked questions, policies, procedures, advanced tips and guides. Whatever you use it for, it's super easy to add to, publish and update.

    Read more about the Knowledge Base in these articles:https://help.tawk.to/article/what-is-the-knowledge-base and https://help.tawk.to/article/setting-up-your-knowledge-base

    If you have any…

  15. add the ability to automatically close departments if no assigned agents are online

    Add a setting to disable departments if no assigned agents are online.

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    Hi Sean,

    Thank you for choosing tawk.to and for sharing your challenge.

    You can activate the scheduler function to set online hours for your widget.

    For example, if your operating hours are 9AM - 5PM, when the clock hits 5PM, the offline form will activate replacing your online status. The form can be tailored to ask visitors to  leave their behind their contact information (so you can get back to them at a suitable time).

    To activate your scheduler, follow these steps:

    1. Go to ⚙️Administration and select Channels in the left menu.

    2. Select Chat Widget.

    3. Under Scheduler, select schedule.

    4. Select from any of the suggest schedules or click Advanced to modify your operating times

    Here is how the scheduler behaves:

    - When agents are online and the widget is scheduled to be online, the widget will be online.

    - When agents are online and the widget…

  16. Tawk to need a New function like WhatsApp to know that our msg sent and seen

    Tawk needs many new functions like WhatsApp that when we send msg we understand our msg sent and see ✅✅✅✔✔

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the features have been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

  17. 1 vote
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Here's how you can disable and enable the Video + Voice + Screensharing add-on:

    1. If you have multiple properties, select the property for which you would like to add the feature.

    2. Go to ⚙️Administration and click Add-ons.

    3. Click the Settings button under Video + Voice + Screensharing. From there, you can toggle off Screen Share to disable the feature.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  18. 1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don't have a CSAT survey after the chat session.

    What we have is a Sentiment feature that shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.

    If you wish to check the agent's statistics for User Satisfaction, do the following:

    1. Select the Reporting section of the dashboard in the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Select the option to download the report as a CSV file.

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course.

    If you have any…

  19. It should be possible to configure the knowledge base so that the search engine searches for the word only in the title of the articles, in

    It should be possible to configure the knowledge base so that the search engine searches for the word only in the title of the articles, in the content or both.

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    This is Elle from tawk.to. Thank you for reaching out.  

    You can search articles in your Knowledge Base according to the keyword.

    If the articles contains a word you are searching for, it will appear in the search results.

    I have personally tested this search function and. EG. When I search for the key word "group" - all articles containing that word show up in the search results.


    Helpful links about KB:
    > https://help.tawk.to/article/what-is-the-knowledge-base

    >https://help.tawk.to/article/setting-up-your-knowledge-base

    >https://help.tawk.to/article/creating-knowledge-base-categories

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  20. It would be ideal if you could see the help in the chat and if you want to maximize click somehow to expand and see it enlarged on the scree

    It would be ideal if you could see the help in the chat and if you want to maximize click somehow to expand and see it enlarged on the screen.

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