Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
3497 results found
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I suggest that the word / character limit not be limited when the chat is not offline
I suggest that the word / character limit not be limited when the chat is not offline
1 vote
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
We have updated the character limits of the following:
1. Multiple Choices Label length: maximum length of 100 characters
2. Individual option for Multiple Choices: maximum length of 512 characters
3. Options required field: dropped number of minimum fields required from 2 to 1If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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Display option hierarchy in pre chat form
Did you ever visit namecheap site. They use a chat widget which would display a list of options initially. Then when you select any one of the option, more sub-options shows up and so on. It goes up to 4 or sometimes 5 levels. You too should ponder upon providing similar feature. Further the scrollbar should be little wider
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
An automation/chatbot feature is on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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To make available an option that turns the Many to One chat approach to a One to One chat
The idea is to make available an option that can turn the Many to One chat approach to a One to One chat for confidential communications. We are an NGO that deals with confidential exchanges with our visitors. So the chats need to be handled in a private setting. Only supervisors can be see all active chats. But agents should not see each other chats. They can use direct messaging to ask for assistance or share ideas.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
At this stage, we cannot assign chats to a specific agent/assistant or create a private channel. All incoming chats can be viewed and answered by all agents logged into the property.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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i suggest you do like this tool
why don't you allow us to know visitor locations through mobile notifications like this tool, please check the screen shot and you will know the difference
https://ibb.co/N1f54Y51 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently don't have an option for showing the visitor's location through a mobile notification.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sie
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enable statistics for individual agents
a feature to be added where we can see our agents' individual performance- how fast they answer chats, how many missed chats etc. We love this platform but that is one huge missed feature that we need badly.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
You can view performance data for individual agents in the reporting panel of the tawk.to Dashboard. To access reporting, log in to your tawk.to account and head over to the left side of your Dashboard. Click on the tab that says Reporting (bar chart icon) to view.
You can control which data you see and how it is presented in your reporting panel. Filter the statistics you see by agent or tag. Then, use the buttons at the top of each reporting page to download your report.
To know more, please go here: https://help.tawk.to/article/understanding-reporting
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Need to transfer sweatcoin money to cash app account?
If you are a cash app user and want to Transfer sweatcoin money to Cash App then you have come to the correct door to transfer your sweatcoin money. Here you can easily transfer your sweatcoin money into your cash app account within seconds you just have to click this link and after that, it’s just a matter of seconds. https://www.contactmail-support.com/blog/how-to-transfer-sweatcoin-money-to-cash-app/
1 vote -
Company Career Site
Company profile site where we can add employees and departments something similar to teamtailor that help companies do marketing
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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able to do mentioning among agent on whisper chat room
able to do mentioning among agent on whisper chat room. it would help the agent to notify other agent to work in on the same issue
1 vote -
What is Stella olm to eml recovery software?
Stella olm to eml recovery software is the best software to recover all olm file items in to eml file. this software is recover all outlook olm file data in to eml file and support all version 32bit and 64bit olm file. Stella olm to eml recovery software recover all corrupted and unmounted olm file data.
For more info visit this link
https://www.stelladatarecovery.com/email-migration/olm-to-eml-converter.php1 vote -
A website that helps you to enjoy all the games you want.
After this I introduce to you a website that has a lot of good games. https://modpree.com/ is a game app website and i have played we love them.
1 vote -
Add an HTML signature to the emails
I have a company signature with our logo and links to our social media pages hidden under 24x24 logos. It would be lovely to add these to the emails I send through your service.
1 vote -
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi
Thank you for choosing tawk.to and for sharing your ideas with us.
We don't have a feature for hiding the Knowledge Base from search engines. Once an article is published as public, it will be indexed by Google and other search engines.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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Cumulative data for "submitted from"
Currently messaging shows "submitted from". I would like to see the pages from where most of my chats are being triggered from. Would be great, if this can be added in reporting.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi
Thank you for choosing tawk.to and for sharing your ideas with us.
We don't have a feature for viewing statistics identifying the pages from which chats are being triggered.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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Make a dropdown available to add on the widget for when there are many different choices for the user to select.
Make a drop down available to add on the widget for when there are many different choices for the user to select.
1 vote -
pay attention to customer
Hi i send a lot of messages to website visitors, but sadly i can't pay her attention, There is a possibility to "call customer" or "Vibrate her phone" for pay her attention 😉?
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi
Thank you for choosing tawk.to and for sharing your ideas with us.
We don't have a feature for calling customers or vibrating their phones. However, you can create triggers to encourage chat engagement.When you create a trigger, you write a message that will be sent to a visitor on your site if certain conditions are met. Learn more about triggers here: https://help.tawk.to/article/creating-and-managing-triggers
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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need the hide option of the entire menu on widget
Hi. I have installed the free widget on my website. I now see a menu on the right upper corner (change name, Email trasncript, sound on, popout widget, end chat).
I would like to request the option to completely remove this menu from widget or hide entire menu.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi
Thank you for choosing tawk.to and for sharing your ideas with us.
We do not have a feature for hiding the menu on the widget.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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share article to multiple KBs
We have multiple articles that are relevant to more than one KB; it would be great to be able to share them across KBs without recreating. Related: share an article across categories without having to duplicate.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently do not have an option to share or migrate articles from one Knowledge Base site to another.
However, you can list an article in multiple categories of the same Knowledge Base Site. The article will appear in the list for each category.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
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improve the whmcs integration explanation
Hello, first of all I appreciate the work you do. keep in that way. In the help center there is an article where it helps to integrate the chat in whmcs, and although I try both ways, the chat is never integrated to my site, I think the explanation should be more specific, that is, it is not that it is not What happens is that it should cover cases where the chat just doesn't appear.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi, Juan
Thank you for choosing tawk.to and for sharing your ideas with us.
We have forwarded your feedback to our devs and KB team to support the creation of additional content to help our users integrate tawk.to with WHCMS.
Your request has been acknowledged and updates will be posted once the changes have been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
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Include Daily Chat Uptime as part of the reporting. It would be useful in calculating productivity
It would be great if you could incorporate daily chat uptime (how long an agent has been online in a day/ hour). This would be very helpful when trying to look at productivity and efficiency. Right now, the weekly roundup report only gives you a weekly data, which is not sufficient. Thanks.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi, Jassheena Christopher
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently do not have Productivity statistics for agents in our Reporting panel.
We do, however, have statistics available for each agent’s Average Chat Duration, Response Time and User Satisfaction to help you monitor individual performance.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
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Location Notification to Agent
The agent should get notifications if customer visits from a specific location
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for choosing tawk.to and for sharing your ideas with us.
At the moment we do not have location notification settings.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
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