Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Add state

    Please add the visitors state!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this time, the details sections in Active Chats and Monitoring do not include the state in which the visitor is located.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Ability to add a + on chat function for international numbers

    International clients cannot add a + on the phone number. Would be really helpful to have the ability to add a + at the start of the phone number for international dialing

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently do not have a Pre-Chat Form field that automatically generates a plus sign (+) icon for international numbers.

    Alternatively, you can add a phone number field and edit the text to request the additional code.

    For example, “Input Phone Number With Area and Country Code.”

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Provide text colour options for knowledge base article titles

    It would be great to have the option to change the text colour of knowledge base article titles. At the moment it is only possible to change the body text, not the title itself.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we only have a black font color for the Title and Subtitle blocks.

    The Header and Paragraph blocks have other color options from which you can choose.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. display country name on flag when mouse hovered

    Have the country name show up when mouse is hovered over any flag through out the full application

    It is tedious if I want to see the country if I am not familiar with the flag I have to click in and then check in the info section that shows up

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    You can view the country information in Monitoring and all active chats.

    To activate this feature, click “Enable visitor details hover” (look for the person icon with a checkmark), located in the upper left corner of your Dashboard.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Windows Store Application

    tawk.to we want to see in the windows stores as well as in the android and ios stores. It will be more practical to obtain tawk.to from the windows store. we look forward to seeing you in the windows store.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. allow posting images side by side, two column format

    i would like the ability to post two images side by side on the same row.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we can only add one image per block.

    Alternatively, you can create a collage with 2 images and upload it as a single image.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.

    By allowing sounds to the messaging
    (ticketing) notifications on the web browser, this alerts the staff member
    fully unlike just having a pop-up on the left hand side that may not even be
    noticed.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. The content of the chat widget needs adjustment. It would be advisable to be able to adjust it to cards, text, logo and chat.

    The content of the chat widget needs adjustment. It would be advisable to be able to adjust it to cards, text, logo and chat. The visitor does not see properly where he can type and start the chat. This is the most important part of the whole widget and the system.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Harald,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You can customize the colors, size and position of the widget. You can also move the chat card to any position in the widget body by dragging and dropping the widget cards.

    To change the way the visitor widget appears on the pages of your website, follow these steps:

    1. Go to ⚙️ Administration and select Channels in the left menu.

    2. Select Chat Widget.

    3. Click Advanced in the Widget Appearance menu.

    4. Edit the settings to suit your website.

    5. Click the Save button when finished.

    The following links will help you customize your widget content.

    1. Customizing the widget header and body cards

    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    2. Changing the greetings on your widget

    https://help.tawk.to/article/changing-greetings-on-your-widget

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents…

  9. How to install iPhone ringtones?

    I found some iphone ringtones here: https://japanringtones.com/. I downloaded a ringtone. But I don't know how to install it. Any suggestion?

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. technology, design, and travel

    Hey there, I’m stephen. I’m a web developer living in united state. I am a fan of technology, design, and travel. I’m also interested in running and photography. You can attend my event with a click on the button above.http://magellan-gps-updates.com
    http://garmin-Express.Support
    http://officecomsetups.uk
    http://randmcnallydockupdate.com
    https://garmincomexpress.pro
    http://imcafeecomactivates.com
    http://aolmailid.com
    http://office365-download.com
    http://123hpcomsetup.me

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Link to chat to a particular agent

    List all the agents in our team and provide a link to each agent so that the user can choose who they would like to chat with.

    This means that with each agent we could write a blurb about their specific speciality so that the user can select the agent who is best qualified to answer their particular issue.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Xin chào, https://sodoplay.com/huong-dan-cach-choi-sam-loc-online-mien-phi/

    Xin chào,
    Một hàng đợi có thể tốt, bởi vì nếu bạn có nhiều người trên livechat và chỉ có một đại lý trực tuyến, thì một hàng đợi có thể tốt để có. Đối với ví dụ, khi 6 người dùng viết thư cho tôi, cùng một lúc, tôi không thể trả lời tất cả họ cùng một lúc. Vì vậy, một hệ thống hàng đợi có thể rất tốt! Ví dụ: Bạn đứng thứ 6 trong hàng đợi. Hoặc tin nhắn tùy chỉnh của riêng bạn.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Historical Analytics- Report which could outline which pages a view has visited within the month.

    Report which could outline which pages a view has visited within the month.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. mcafee activation with product key

    McAfee holds a range of features in its bundle. Apart from providing classic protective features,McAfee also exhibits some advanced features that are not available in its contemporaryAntivirus software. The notifications will go silent if your applications are running on the full screen, preventing any disruption in your work.

    visit site :- https://antivirusactivate.360modo.uk.com/

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. ensure TawkConnectionTime cookie does not appear until cookie consent is given

    TawkConnectionTime cookie currently loads when the widget appears even though it does not provide any visitor tracking to the app/dashboard. It would be better if no cookie was created until consent is given.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. To have a button where we can download the data on reporting for all of the properties at once

    There's a way to download data from the Reporting as a csv file but it's only possible doing property by property. It would be nice to have a way to download it all in one go

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. 0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
1 2 166 167 168 170 Next →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base