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Average first time respone of agent · completed
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Keep the agent's last WIP message if the user disconnects/ends the chat · under review
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Message pending notification disappears.
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Automatic replies based on trigger words
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previous users visit · completed
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Have a way to send visitor events through Javascript · declined
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To have a button where we can download the data on reporting for all of the properties at once
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The pre chat option is triggered with each new request, without caching. · completed
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auto answers
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Hide Chats I Have Not Joined
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Display of ISP
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Make a trigger based on url, change the balloon option icon/picture · declined
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Show Chat Notifications if they leave the current page
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Include Daily Chat Uptime as part of the reporting. It would be useful in calculating productivity
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want to see a direct http call initialisation method
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Access Dashboard via API · declined
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Add public visitor counter with tawk.
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Existing User Auto Identification.
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URL in mail