1. Please add option to email chat transcripts  ·  completed

  2. automatic responses that would be triggered with certain words if I am offline or online. Like "Donate" would send them the required URL.  ·  under review

  3. Provide reports for evaluating chat data from business perspective  ·  under review

  4. Response Via Email If Customer Leaves  ·  completed

  5. I'd like to choose the monitoring data for each website  ·  started

  6. allow us to email a response back to the client directly  ·  completed

  7. Offer a Data Processing Agreement (DPA) to comply with GDPR  ·  completed

  8. enable the ability to attach documents and guides to snippets for better pre-determined responses.  ·  declined

  9. One click Responses but different from shortcuts  ·  declined

  10. Push data in widget  ·  completed

  11. Reporting needs to be improved. Data should be more refined.

  12. How about ..keep every visiter monitoring history folder

  13. get synching with shopify api for customer data asap

  14. Reports for Chat Volume, Missed Chats, Average Chat Duration, User Satisfaction and First Response Time, agent wise chat volume breakdown  ·  completed

  15. Display custom Message to Client if no Response from Agent after certain Wait-time  ·  completed

  16. storing other data such as compay name and phone number on browsers as name and email

  17. Send custom data from client  ·  under review

  18. Export all form custom leads and data (Phone Number)

  19. please changing color of visitor when the message not response yet.  ·  completed

  20. add a feature to obtain weekly totals of historical data (without having to add daily totals)

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