Skip to content

Search

← Customer Feedback for tawk.to
(thinking…)
Reset
  • All (273)
  • Articles (0)
  • Ideas (273)

    1. Auto respond if no agent response  ·  completed

    2. Internal Knowledge Base and autoresponder depending on message  ·  completed

    3. add a SSO function where if a customer is logged into their admin area we have no need to authenticate them

    4. Allow agents to send gifs

    5. Integrate with WooCommerce ( Showing Transaction History of Clients )

    6. Please provide a option to export customer data in excel format

    7. Department Chat Volume Count Option has disappeared in reporting!!!

    8. History : chats, page views, visits, and visitors for monthly  ·  completed

    9. Export data in Excel format.

    10. Enable chat agent to insert knowledge article link into customer chat

    11. Track if ticket emails is read

    12. Location Data Sort

    13. Allow companies to use any Whatsapp Business Provider

    14. Response Via Email If Customer Leaves  ·  completed

    15. search the data of previous visitors

    16. Is it possible to have Pre-Chat Form Data (name & email?) Integrated into Our WordPress Members List? Basically "Registering" them?  ·  under review

    17. Chatbot when offline

    18. Have the ability to report on successful agent initiated chats vs visitor initiated chats

    19. Export all data into csv files

    20. Reports for Chat Volume, Missed Chats, Average Chat Duration, User Satisfaction and First Response Time, agent wise chat volume breakdown  ·  completed

    1 2 4 6 … 13 14

    Feedback and Knowledge Base

    (thinking…)