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  • Ideas (328)

    1. Reporting

    2. Page URL inclusion in Offline Messages  ·  completed

    3. A report about the chats by agents would be wonderful. Some agents may be more active and response to more chats than others

    4. Possible to self host or at least API access to our data.  ·  completed

    5. When creating a ticket for an offline message, automatically close the chat.  ·  under review

    6. Placeholder grammar/syntax to refer to user-data (use in Shortcuts and Tabs, access CRM, make call, send SMS…))

    7. Edit contact

    8. Being able to access to past conversations, contacts, etc. via API

    9. Analytics collected data to be able to export  ·  completed

    10. Prevent Agent from seeing other Agents Chat History

    11. Report with total volumes of chats done in the month by agent

    12. Set field-values in the pre-chat-form via the javascript-api, not only name/email  ·  under review

    13. automatic responses that would be triggered with certain words if I am offline or online. Like "Donate" would send them the required URL.  ·  under review

    14. JS-API: create Method like Tawk_API.onMessage(data) to handle client-behavior  ·  under review

    15. Validation in pre-chat form for name, email

    16. Historical Data showing Time of Day visits occur

    17. Auto Away - Email Option  ·  completed

    18. add a feature to obtain weekly totals of historical data (without having to add daily totals)

    19. Include hourly reporting stats

    20. Media Queries  ·  under review

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