Search
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Reporting
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Page URL inclusion in Offline Messages · completed
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A report about the chats by agents would be wonderful. Some agents may be more active and response to more chats than others
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Possible to self host or at least API access to our data. · completed
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When creating a ticket for an offline message, automatically close the chat. · under review
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Placeholder grammar/syntax to refer to user-data (use in Shortcuts and Tabs, access CRM, make call, send SMS…))
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Edit contact
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Being able to access to past conversations, contacts, etc. via API
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Analytics collected data to be able to export · completed
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Prevent Agent from seeing other Agents Chat History
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Report with total volumes of chats done in the month by agent
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Set field-values in the pre-chat-form via the javascript-api, not only name/email · under review
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automatic responses that would be triggered with certain words if I am offline or online. Like "Donate" would send them the required URL. · under review
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JS-API: create Method like Tawk_API.onMessage(data) to handle client-behavior · under review
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Validation in pre-chat form for name, email
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Historical Data showing Time of Day visits occur
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Auto Away - Email Option · completed
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add a feature to obtain weekly totals of historical data (without having to add daily totals)
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Include hourly reporting stats
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Media Queries · under review