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← Customer Feedback for tawk.to
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  • Ideas (273)

    1. Add a capability to receive ticket via phone call.

    2. Hide Widget on Load but Show if Chat is active.

    3. Button Tab Like Triggers

    4. Remove pagination from Monitoring tab + Fast search  ·  under review

    5. improve the ticketing system by adding a feature that allows us to change the automated e-mails.

    6. Add URL and Referring source to reporting

    7. allow us to email a response back to the client directly  ·  completed

    8. Get notified right when a customer opens a chat window

    9. Knowledge Base - backup feature

    10. can you create a report that lists the data that you are already collecting in monitoring?

    11. Change transcript email with Branding addon

    12. session

    13. please changing color of visitor when the message not response yet.  ·  completed

    14. Reporting needs to be improved. Data should be more refined.

    15. Knowledgebase category message display - shortcut response and triggered messages

    16. Automatic responses

    17. Infusionsoft integration

    18. Display custom Message to Client if no Response from Agent after certain Wait-time  ·  completed

    19. Triggers to call external APIs

    20. Hide offline departments from Pre-form drop down

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    Feedback and Knowledge Base

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