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194 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the commentMesut Gürbüz supported this idea ·
Agents should not see all the messages. They should see only the messages of their department.
1. Customer selects the department on the pre-chat form.
2. Only the members of selected department agents notified and they can see and start chatting.
3. Members of the other department agents can't see the messages.
This is the desirable feature. I am not sure if it is exist or not.