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  1. 20 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 
  2. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Our Monitoring section in the Dashboard can display your visitor’s real-time statistics for the following:

    - Countries
    - Agents
    - Channels
    - Departments
    - Status
    - Tags

    At the moment, we do not have a preview feature for incoming chats.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous shared this idea  · 
  3. 31 votes
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    10 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    At the moment you cans still see the list of agents. Just type any letter into search fields and click “Browse all direct messages”.

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    Anonymous commented  · 

    sorted by lastname, maybe see by department, who is on or off.

    And yes, front and center perhaps above Groups. So administrators and managers can see. Very important.

    Anonymous supported this idea  · 

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