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  1. Ask customer for email / name while chatting. Pre-chat form in chat

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    33 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, , This is Sienna from tawk.to. Thank you for reaching out. At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat. An alternative method is to create a Trigger message asking for their information. You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    robson commented  · 

    We already have the Pre-Chat form, and that is good,
    But when the Agent is the one that is starting the chat, the pre-chat form cannot be shown,

    So it would be nice to have someway to show the "pre-chat form" during the conversation, and it would be nice to be able to show a custom form too.

    robson supported this idea  · 

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