Gyandeep Soni

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    81 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Gyandeep Soni supported this idea  · 
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    Gyandeep Soni commented  · 

    1. There should be a customize Signature option in ticket replies, which ensure customers about Support executive identity and departments etc this also looks professional, most of the chat software has this option.

    2. Email SMTP integration option where customer will email directly and support ticket will be created automatically instead of urs.

    3. Options to edit replies in tickets.

    4. Embeded script for support ticket form which can be inserted in webpage where ppl can fill the details and open the tickets directly from our website.

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