Stavros Zacharias

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  1. 4 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Stavros Zacharias shared this idea  · 
  2. 1,392 votes
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    129 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Stavros Zacharias supported this idea  · 
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    Stavros Zacharias commented  · 

    Also be able to have different ring sounds for different departments and sites.

  3. 485 votes
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    34 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Here are our Desktop notification options:
    -New Chat
    -Repeat
    -New Visitor
    -New Message
    -Agent Disconnect
    -New Agent Message

    To change your sound settings:

    • Go to the top right of the Dashboard (user icon)
    • then Manage Sounds.

    Helpful links:

    For Google Chrome Notification:
    https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

    Enabling Desktop notifications
    https://help.tawk.to/article/enabling-desktop-notifications

    Managing sound settings and desktop notifications
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Stavros Zacharias commented  · 

    I believe that extending or shrinking the ringing time period is already available in the Settings --> Manage Sounds

  4. 1,452 votes
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    83 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Stavros Zacharias commented  · 

    In a multi-site /multi-department and multi-agent environment have a chat call from a certain site/department be directed only to a specific agent (who is more expert).

    If that agent is busy or not responding within a certain time period then the chat call should be diverted to another agent or a number of agents of second priority (then third priority etc.)

    Stavros Zacharias supported this idea  · 
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    Stavros Zacharias commented  · 

    An agent should be able to join a chat only with the approval of the chat's active (primary) agent (with the click of a button) who will still have the control of the chat as the primary agent and be able to disconnect the other agent or close the chat. (chat enrichment)

    The primary agent should be able himself to request another agent (because of his expertise) to join the chat. (chat support)

    The primary agent should be able to request another agent to undertake the chat and when the other agent accepts, then that agent becomes the primary agent of the chat. (chat transfer)

    In each case the user should be given an appropriate notification.

  5. 88 votes
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    10 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we don’t have the option to set the widget’s status to offline/online independently of agent status and the Scheduler.

    You can manually disable the Scheduler so it stays online all the time. However, any previously set schedule will then revert to the default schedule. When you are ready to reactivate your scheduler, you will have to configure it again.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Stavros Zacharias supported this idea  · 
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    Stavros Zacharias commented  · 

    The scheduler currently is very simplistic and needs upgrading. All propositions (and their votes) about the scheduler should had been combined into one with a title "Scheduler Upgrades".

    The scheduler should:

    1) be able to be turned "Online" on ad-hock basis for a certain period of time and be automatically turned to its normal status (e.g. offline) after the period of time expires. This feature may be left to the administrator to have it enabled or not.

    2) able to accommodate multiple online/offline schedules within the same day (for lunch breaks or breaks between shift rotations, etc.)

    3) be able to accommodate specific dates (holidays, special festivities, etc) when somebody is closed (or open for that matter) or wants to have shorter or prolonged online hours for those days, regardless of the time and the day of the week. For example, the Christmas day may be set to offline (no matter what day of the week it is on).

  6. 3 votes
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    under review  ·  0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Stavros Zacharias shared this idea  · 

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