Karl Mariner

My feedback

  1. 470 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    78 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:

    To identify whether the visitor is your actual user or your agent, you can follow the steps below:

    1. Ask your agents to visit your website and initiate a test chat.
    2. Join the test chat.
    3. In the top right section of your active chat window, select the ‘Details’ section (tab).
    4. Rename the long auto-generated IP Address to your agent’s name. You can also add their email address.
    5. Save all settings.

    The next time your agent visits your website, their name will now appear under the ‘Monitoring’ section.

    You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.

    Visit this…

    An error occurred while saving the comment
    Karl Mariner commented  · 

    Create a filter for IP addresses so you can remove yourself from live chat view and still see the widget locally on the website. The 'Ban' option removes the widget from view until a user activates a chat.

    Karl Mariner supported this idea  · 
    An error occurred while saving the comment
    Karl Mariner commented  · 

    Presently it looks like you can block IP addresses on a session basis but having the ability to create a permanent list of IP address filtering would be much more beneficial.

Feedback and Knowledge Base