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1. Unrelevant numbers showing in ALL

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   0 comments  ·  Feedback » Improvements  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Anonymous shared this idea  ·  Aug 25, 2020

2. Number of monitoring people is incorrect

   19 votes

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   under review  ·  Admintawk.to (top bird!, tawk.to) responded

   Hey tawker,

   If you experience any problems with the dashboard, please contact our support team via https://www.tawk.to/ with screenshots. They will be able to help you understand where that issue resides from.

   Anonymous supported this idea  ·  Aug 25, 2020

3. Better tickets reporting/statistics

   4 votes

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   0 comments  ·  Feedback » Improvements  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Anonymous supported this idea  ·  Aug 25, 2020

4. Ability to see which operators are logged on -

   143 votes

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   11 comments  ·  Feedback » Improvements  ·  Delete…  ·  Admin →
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   Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. I would suggest creating a group chat with your fellow agents to see whether or not they are online. Follow these steps to create a group chat: 1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard. 2. Enter the group name and select the property members. 3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online. You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation. The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit your Dashboard, keeping your workflow in one place. Learn more about group chats here: 1. Creating a group chat https://help.tawk.to/article/creating-a-group-chat 2.Adding direct messages and group chats to tabs https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

   To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. I would suggest creating a group chat with your fellow agents to see whether or not they are online. Follow these steps to create a group chat: 1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard. 2. Enter the group name and select the property members. 3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online. You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation. The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit… more

   Anonymous supported this idea  ·  Aug 25, 2020

5. Agent List View

   31 votes

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   11 comments  ·  Feedback » Improvements  ·  Delete…  ·  Admin →
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   Admintawk.to (top bird!, tawk.to) responded

   Hi!
   Thank you for the suggestion.

   At the moment you cans still see the list of agents. Just type any letter into search fields and click “Browse all direct messages”.

   Anonymous supported this idea  ·  Aug 25, 2020