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  1. 11 votes
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    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    Overview and knowledge base should be only visible for admins and not agents..

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    Hi, KNOWLEDGE BASE should be an admin feature.. agents should not be able to change/edit that section.

  2. 6 votes
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    11 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Currently, there is no setup to hide chats from other departments.

    This is how the department function works for tawk.to chat.

    ​1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.

    ​2. This is so to allow easy chat take-over especially if the transfer is from one department to another.

    3. ​In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    ​4.…

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    Anonymous commented  · 

    Option to add a department for submit a ticket feature.
    When a customer uses the live chat and selects a department all agents can see it even if they are not assigned to that department,.

    Anonymous supported this idea  · 
  3. 1 vote
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous shared this idea  · 

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