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  1. 227 votes
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    46 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, the size of the round chat widget can’t be adjusted.

    However, both the height and width of the rectangular chat widget can be customized. This customization is only available for the Desktop Widget.

    We also have a new feature for changing the position of your widget in mobile view.

    Helpful links:

    1. Changing the appearance of the chat widget
    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    2.Changing the widget position
    https://help.tawk.to/article/changing-the-widget-position

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
  2. 183 votes
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    22 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features on Mobile.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    At this stage, changing the size of the icon is not available.

    We’re continuing to build out other features and have taken on your suggestions. We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just…

    An error occurred while saving the comment
    Anonymous commented  · 

    If the widget is obscuring the cart icon or other icon in handheld footer bar:
    A workaround from https://wordpress.org/support/topic/change-location-of-tawk-to-widget-via-style-css/#post-9799642 :

    Add this code to your child functions file:

    // add a place in footer bar in mobile screeins for chat icon
    add_filter( 'storefront_handheld_footer_bar_links', 'jk_add_chat_link' );
    function jk_add_chat_link( $links ) {
    $new_links = array(
    'chat' => array(
    'priority' => 40,
    'callback' => 'jk_chat_link',
    ),
    );

    $links = array_merge( $links, $new_links);

    return $links;
    }

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