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    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from Thank you for reaching out.

    At this stage, the only way to force a logout for an agent is by disabling their account via the Property Members section.

    Alternatively, you can set up a Scheduler.

    The Scheduler’s purpose is to make the chat widget go offline even if the agent is logged in.

    Once the Scheduler is activated, you don’t need to worry about whether or not your agents forgot to log out.


    Let’s say you’ve scheduled your widget to appear online from 9 AM – 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.

    The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget…

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    Alex commented  · 

    Do consider an auto-log off feature for agents / admins. If they forget to logoff, then we may get people who think we're there but they're not.

    We sometimes get "hi" messages and we've missed the chance to connect because someone didn't logout.

    Alex supported this idea  · 

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