Gumanjee

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  1. 1,452 votes
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    83 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    Gumanjee supported this idea  · 
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    Gumanjee commented  · 

    An agent, if stuck in a conversation wherein he/she can't help client, should be able to forward the chat to another agent. In other words, an agent should be able to invite another agent to an open chat.

  2. 82 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Gumanjee,

    Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

    Hope this helps!

    Gumanjee shared this idea  · 
  3. 120 votes
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    planned  ·  11 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    Gumanjee supported this idea  · 
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    Gumanjee commented  · 

    Change the UI of tawk.to allow use of multiple widgets on the same site based on language (WPML is a plugin that manages multilingual sites in WordPress).

    So, basically, instead of just dumbly throwing in a piece of javascript code just before </body>, the plugin will check the language of the page, and then based on the widget chosen for that language in the plugin settings, it will put the javascript code for that particular widget.

    The UI is simple, the if...then...else is simple. But how does the plugin know the language of the page? Aha! That's where WPML comes in.

    It appears that the basics are simple:

    1) Add another parameter in the ajax call for the language. You can use the ICL_LANGUAGE_CODE constant to know the active language.
    2) Get that parameter and do this at the top of your ajax process:
    $lang = $_POST["lang"] //or whatever you used
    global $sitepress;
    $sitepress->switch_lang($lang);

    By the way, the WPML guys are generally happy to help other plugin developers make their plugins compatible. You may contact them via http://wpml.org/documentation/theme-compatibility/go-global-program/

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