aneel

← Customer Feedback for tawk.to

My feedback

  1. Filter out own people (by IP or name) from monitoring

    436 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    71 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi!

    Thank you for the suggestion.

    Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
    To ban by IP, please go to Admin – Ban List – click Ban IP button.

    An error occurred while saving the comment
    aneel commented  · 

    whenever i am visiting my own site the chat shows that a visitor is online

    i want to ignore all my ips

    bec there is always a confusion for us ..who is us and who is client

    aneel supported this idea  · 

  2. Would like the ability to change departments after closing a chat.

    140 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    14 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

    An error occurred while saving the comment
    aneel commented  · 

    we need this , and this should be the must in chat i believe

    aneel supported this idea  · 

Feedback and Knowledge Base

(thinking…)