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    under review  ·  1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    Before the chat starts, there is a survey where a customer fills in a name, email address etc. I would like to use what the customer says there, in a welcome message. Eg "Welcome *Josh*, how can we help today?"

    Anonymous supported this idea  · 

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