TheWebMachine Networks

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  1. 283 votes
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    24 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes showing the visitor’s most recent conversation.

    To learn how to add the “Previous Conversation” card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    TheWebMachine Networks commented  · 

    Congrats. It only took you nearly 3 full years! We've already moved on to another ticketing and chat platform. 🤷‍♂️

    TheWebMachine Networks supported this idea  · 
  2. 15 votes
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    0 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    TheWebMachine Networks shared this idea  · 
  3. 8 votes
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    0 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    TheWebMachine Networks supported this idea  · 
  4. 7 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    TheWebMachine Networks supported this idea  · 
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    TheWebMachine Networks commented  · 

    It would be great if Agents could remain "Invisible" to all but selectively choose customers to appear online and available for...like if an Agent has an appointment with a customer. This would allow the Agent to wait for the customer and the customer get through to them even if all other agents are busy or "offline." This would also prevent the Agent from being pestered by other chat requests while allowing them to still work one-on-one with a particular client or group of clients.

  5. 57 votes
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    under review  ·  4 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    TheWebMachine Networks supported this idea  · 

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