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Pabindra Raj Malla

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  1. 823 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Pabindra Raj Malla supported this idea  · 
  2. 103 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. We do not currently have a web page allowing users to view the status of their tickets. Only members of a property can view the status of tickets for that property in the Dashboard. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Pabindra Raj Malla supported this idea  · 
  3. 458 votes
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    44 comments  ·  Feedback » Add-ons  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. Screenshots are currently not available in our chat widget. We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on. This Add-on can provide better support when your customer needs help in navigating your website. This is a faster and better way compared to requesting multiple screenshots from your customers. To learn more about our Video + Voice + Screensharing, visit the following links: 1.Video + Voice + Screensharing add-on https://help.tawk.to/article/video-voice-screensharing-add-on 2.Getting started with Video + Voice + Screensharing https://help.tawk.to/article/getting-started-with-video-voice-screensharing If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Pabindra Raj Malla supported this idea  · 
  4. 13 votes
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    under review  ·  3 comments  ·  Feedback  ·  Admin →
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    Pabindra Raj Malla commented  · 

    1. Canned message : ready made messages for often asked questions.

    2. Transferring chat or inviting agents for active chat : whenever a current agent is unable to provide the help needed then he can transfer chat or invite another agent who is better equipped to answer the client's questions.

    3. Connect social media like Facebook and twitter and convert social media posts as ticket.

    4. Ticket status : open, on hold, escalated and closed.

    5. Ticket classification : None, question, problem, suggestions or others.

    Pabindra Raj Malla supported this idea  · 

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