Anonymous
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To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, the only way to force a logout for an agent is by disabling their account via the Property Members section.
Alternatively, you can set up a Scheduler.
The Scheduler’s purpose is to make the chat widget go offline even if the agent is logged in.
Once the Scheduler is activated, you don’t need to worry about whether or not your agents forgot to log out.
Example:
Let’s say you’ve scheduled your widget to appear online from 9 AM – 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.
The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget…
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It looks like the way to log them off is from the Property Members page, select a user and Disable them. Perhaps a solution would be to put a 'disable' button on a more obvious page like the Direct Message side menu for Property Administrators