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194 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the commentBruno Oliveira supported this idea ·
This is a crucial feature. From what I understand so far, the "departments" feature exists mainly for search filtering purposes.
Nonetheless, if a visitor actively requests to speak with the finanial department (on the pre-form chat), why does the technical department (for instance) need to be bothered?
Not only it's unnecessary, it's also unproductive, annoying (for the agents who are not requested) and it raises unnecessary privacy issues.
If you could add this as an optional feature, it would be of great value to the platform.