Anna

← Customer Feedback for tawk.to

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  1. Option to only allow agents to join as their self.

    323 votes
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    13 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    These are the answers to your questions/suggestions:

    1. Option to only allow agents to join as their alias.

    Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias.
    You can protect your identity by creating a new alias the customer sees when you respond to chats.

    Helpful link: https://help.tawk.to/article/creating-and-managing-aliases

    2. Option to only allow admins to remove history.

    Answer: Agents don’t have the authority to delete chat history.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Anna commented  · 

    Option two for sure shall be available only for admin \supervisor

    Anna supported this idea  · 

  2. Include hourly reporting stats

    40 votes
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    12 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Anna commented  · 

    Would be great, specially for supervisors of support\service team, to be able to monitor missed chats per specific period, not only 24 hours.

    Anna supported this idea  · 

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