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Agata

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  1. Automatically change status to away when inactive

    1,046 votes
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    151 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Agata commented  · 

    I don't think you got the point.

    When an operator uses tawk.to chat and for ANY REASONS forgets to put the status to invisible OR forgets to completely logoff when he/she is away for a wee or just because the shift is over, incoming chats will still be forwarded to the "not present" operator who will not be able to answer. This is not exactly what you expect from a valid live help chat system.

    Many other chats have this very important feature so I think you should as well.
    You don't have to invent anything new. Just copy.
    Thanks

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    Agata commented  · 

    Yes, please I badly need the autoaway, I'm fed up of missing chats.
    Thanks

    Agata supported this idea  · 

  2. An option to disable agents name in triggers

    25 votes
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    under review  ·  1 comment  ·  Feedback  ·  Admin →
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    Agata commented  · 

    I don't think that visitors should see what is the name that the operator gives him at backend.
    This applies to visitors starting to chat through trigger so they are not asked to put their name and email (another problem).

    Agata supported this idea  · 

  3. enabling shortcuts in the middle of a sentence

    58 votes
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    1 comment  ·  Feedback  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi, Agata

    Thank you for choosing tawk.to and for sharing your question here.

    Our forward slash (/) feature for Shortcuts can only be used at the start of a message at this time.

    We currently do not have the function to insert Shortcuts in the middle of the conversation.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Agata shared this idea  · 

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