Anonymous
My feedback
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1,047 votes
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htmLearn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
Anonymous
supported this idea
·
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485 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Here are our Desktop notification options:
-New Chat
-Repeat
-New Visitor
-New Message
-Agent Disconnect
-New Agent MessageTo change your sound settings:
- Go to the top right of the Dashboard (user icon)
- then Manage Sounds.
Helpful links:
For Google Chrome Notification:
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=enEnabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notificationsManaging sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notificationsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Anonymous
supported this idea
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930 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You can now enjoy the chat widget’s new look and features. This includes the Widget Cards.
You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Anonymous
supported this idea
·
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494 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have an integration with Google Analytics.
We do, however, have our Google Adwords Tracking integration.
Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.
This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking
Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
Anonymous
supported this idea
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996 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.
Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Anonymous
supported this idea
·
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296 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
Our Monitoring section in the Dashboard can filter and display your visitor’s real-time statistics for the following:
-Countries
-Agents
-Channels
-Departments
-Status
-TagsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment -
1,522 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
Anonymous
supported this idea
·
On the same lines, be able to export all Analytics data from the dashboard