Funky Moose Records

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  1. 1,033 votes
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    110 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Funky Moose Records commented  · 

    I think the problem with this is going to be the mobile app. If you're logged in on both desktop and mobile, do you have to answer 2 sleep timers?

    Funky Moose Records supported this idea  · 
  2. 44 votes
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    9 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, we currently do not have a notification setting for specific page visits.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

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    Funky Moose Records commented  · 

    This might help you in the mean time. I'm not sure how it works in other eCommerce stores, but I run a Shopify store and I created an advanced trigger like this:

    Check ALL of the following conditions:
    Previous page contains "https://checkout.shopify.com"
    Visitor page URL equals "https://www.YOURDOMAIN.COM/cart"

    Actions:
    Send message to visitor

    Hope that helps.

  3. 340 votes
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    33 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, , This is Sienna from tawk.to. Thank you for reaching out. At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat. An alternative method is to create a Trigger message asking for their information. You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Funky Moose Records supported this idea  · 
  4. 405 votes
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    22 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a "Seen" function with our chat widget. Our dev team are is working on a huge rollout of new updates for our Messaging product. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Funky Moose Records supported this idea  · 
  5. 25 votes
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    under review  ·  2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Funky Moose Records shared this idea  · 
  6. 975 votes
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    124 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Funky Moose Records supported this idea  · 
  7. 52 votes
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    3 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Our Shopify integrations add a separate tab in the tawk.to Chat window to allow agents easy access to each customer's order status.

    To learn more about our Shopify integration, check out this link: https://help.tawk.to/article/shopify

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Funky Moose Records shared this idea  · 

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