48 votesAli commented
When we have more than 1 chat windows from different properties(sites) opened, it's very hard for agent to know this chat belongs to which property(site).
It would be good if we have the property name or its first alphabet in the chat window TITLE bar.
Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.Ali commented
But if we have a pre-chat form asking for email, then you know which user it is.