Sergio

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    130 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Sergio commented  · 

    If you ignore the rest of the chats because you cant handle all of them at a time, that would look awful to any brand you are trying to build

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    Sergio commented  · 

    Popular chat software companies do so, even for managing great volume of chats, they need to limit the amount of chats each agent gets.

    Sergio supported this idea  · 

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