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Brian the snail

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    15 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi!
    Thank you for the suggestion.

    Web-dashboard will show agent as not online after some time.
    Only session on our mobile apps (Android and iOS) will keep widget always in Online state.

    To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).

    Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.

    An error occurred while saving the comment
    Brian the snail commented  · 

    I disagree with Admin.
    It would be a much used option for us.
    it's really frustrating for users to have "online" when we're not and this needs to be really reconsidered.
    We've been told by the boss to remove tawk.to and go to another system unless we can find a workaround which is sad because we love the system

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